3.1.1 GENERAL REQUIREMENTS

3.1.1.1 A passenger ticket and a baggage receipt (hereinafter referred to as s ticket) are transportation documents verifying an air services agreement between the Company and a passenger.

3.1.1.2 A ticket in paper form includes:

• control, agent, flight, passenger and other additional coupons issued according to the approved form;
• text pages containing information regarding the conditions of air transportation of a passenger and his/her baggage on domestic (international) air lines, basic rights, responsibilities of the Company and a passenger, items and substances not allowed for transportation, and other information required by a passenger.

Texts with the conditions of agreement, rules and other information, names of columns, blocks and other inscriptions in a ticket used for domestic lines, must be made in Russian, and for international lines – in Russian and English.

On the cover of the ticket of the Company’s form there must be an inscription “Passenger ticket and baggage receipt” and the name of the Company, its legal address must be indicated. If the form is neutral, then on the cover there must be an inscription “Passenger ticket and baggage receipt”, and the name of the company and its legal address must be specified.

An electronic ticket is a form of a transportation document in electronic format which is used in order to execute passenger and baggage air transportation agreement and additional services agreements.

3.1.1.3 A passenger ticket (in hard copy or electronic format) must contain information reflecting the conditions of passenger and baggage transportation between indicated places on a certain route of transportation, date of transportation, number of the flight, class of service etc.

3.1.1.4 A passenger ticket (in hard copy or electronic format) is issued to a passenger only after the payment for transportation is made according to the tariff specified by a carrier.

3.1.1.5 A passenger is allowed for transportation (in the event of issuing a ticket in hard copy) only after he presents a passenger ticket executed in accordance with the rules, set by the Company, and containing a flight coupon.

A passenger shall keep the ticket until the end of transportation, and in the event of any claims – until the claim settlement. A ticket must be presented upon the requirement of the Company employees or its authorized agents.

This clause does not cover cases when a ticket is issued in electronic format.

3.1.1.6 It is allowed to make changes in a passenger ticket upon the request of a passenger if they are approved by the Company and performed only by the Company or its authorized agent.

3.1.2 LOST, DAMAGED OR INVALID TICKET

3.1.2.1 If a ticket was declared lost by a passenger, or if it was improperly issued or damaged, the Company shall immediately take all necessary actions to confirm the existing passenger air transportation agreement.

If it is established that passenger air transportation agreement was not concluded, then the ticket shall be declared invalid and a passenger shall not be allowed for transportation. The invalid ticket is cancelled by a carrier’s statement where the reasons for such cancellation are indicated.

If it is established that passenger air transportation agreement was concluded, the Company admits a passenger to transportation in accordance with the conditions of a concluded passenger air transportation agreement and issues a ticket.

3.1.2.2 If it is necessary, a ticket in hard copy which was declared invalid for the reasons within the control of the Company can be exchanged. A ticket which was declared invalid for the reasons beyond the control of the Company must be withdrawn and can not be exchanged. In all such cases a sales agents shall make a written statement indicating the reasons for declaring the ticket invalid.

3.1.2.3 Upon the passenger’s request the Company can issue a copy of the lost or damaged ticket. A copy is issued provided that a passenger presents information regarding the lost or damaged ticket (place and date of purchase, route, number of the flight, date of departure), guarantees in writing to pay for all the expenses of the Company related to the use of the lost or damaged transportation document, its coupons by another person, or refund the amounts under such transportation document to the benefit of another person. In special cases the check od provided information may require a certain time.

A copy is issued if the lost or damaged transportation document was executed on a letterhead of the Company, including СПД-НСАВ ТКП, BSP IATA, ARC. A copy of a transportation document, issued by another carrier, is provided only this carrier provides an approval in writing.

A copy of a transportation document is a copy of initially issued transportation document and valid for transportation on the initial route. After the copy is issued, the date of departure and the route of transportation can be changed in accordance with the rules on tariff application. Refund of the cost of transportation under a copy of a transportation document can not be made.

The Company can issue copies of the following transportation documents: passenger ticket, airway bill, baggage receipt. Miscellaneous charges order which was lost or damaged by a passenger can not be restored, and a copy of this document can not be issued.

3.1.3 TICKET HANDOVER

3.1.3.1 A ticket can not be handed over and used by another person. A person claiming transportation under the ticket issued for another person, shall not have the right for transportation or refund of any amounts under an unused ticket or its part.

3.1.3.2 If the ticket is used by another person who does not have the right for transportation, or if a person receives a compensation for return of another person’s ticket, the Company shall not be responsible before a person having the right for this transportation.

3.1.3.3 The use of the ticket by a person not indicated in this ticket is not allowed. If the ticket is used by a person not indicated in this ticket, then the ticket shall be withdrawn by a carrier, and the cost of such ticket shall not be returned to a presenting party. In this event a carrier makes a statement in writing indicating the reasons of ticket withdrawal.

3.1.4 PERIOD OF TICKET VALIDITY

3.1.4.1 A ticket issued according to a standard tariff is valid for transportation within one year starting from the date of departure under the first flight coupon, and if no flight coupons are used, then it is valid within one year from the date of ticket issuing.

3.1.4.2 A ticket issued according to a special tariff is valid for transportation only within the period set by the rules on such tariff application. If requested by a passenger, the period of ticket validity which is paid for under a special tariff can be extended for up to one year starting from the date of departure under the first flight coupon, if the transportation began, or starting from the date of ticket issuing, if no flight coupons were used. This being said a passenger shall be additionally charged according to a standard tariff valid as of the date of reissuing, unless otherwise provided by the rules on tariff application.

3.1.4.3 Each flight coupon of a ticket is valid for passenger transportation between indicated points according to a corresponding class of service. If a ticket is issued with an open date of departure, then booking is performed in accordance with the request of a passenger provided there are seats available for this flight within the period of ticket validity.

3.1.4.4 The period of ticket validity can be extended without additional payments, if the Company: 

• cancelled or delayed the flight indicated in a passenger’s transportation document;
• did not perform landing at airport specified in a passenger’s transportation document;
• did not provide a seat for the flight, date or class of service indicated a passenger’s transportation document;
• issued a ticket to a passenger incorrectly;
• does not have a possibility to provide a passenger seat and a place on an aircraft to a passenger who has a ticket with an open date of departure and who applies with a request to book a transportation. 

A departure shall be moved to the possible nearest possible flight of the Company with seats available in a corresponding class of service specified in the ticket.

3.1.4.5 In the event of illness of a passenger or his/her family member traveling with the same flight, the period of validity can be extended for not more than 7 days after the recovery. If on this route the Company performs flights with the frequency of less than one time a week, the period of ticket validity is extended until the date of the nearest flight with seats available in a corresponding class of service specified in the ticket.

3.1.5 SEQUENCE OF COUPONS USAGE

3.1.5.1 The Company accepts flight tickets for passenger and baggage transportation, and for refund of the paid amounts in a direct sequence starting from the point of departure.

3.1.5.2 If a passenger presents a paper ticket with an unused previous flight coupon, such ticket must be reissued, or the unused coupons must be cancelled with an inscription “VOID”. Such changes can result in the change of a tariff and recalculation of a transportation cost according to the rules on application of the Company tariffs. The refund of payments under the ticket with unused previous coupon is performed subject to agreement with the Company.

3.2.1 PASSENGER CHECK-IN AND BAGGAGE HANDLING BEFORE DEPARTURE

3.2.1.1 A passenger who has a passenger ticket must follow the procedure of check-in, baggage registration and aviation security control at airport of departure or another point specified by the Company. During transportation on the international route a passenger must also pass customs and border control, as well as quarantine, immigration, veterinary and phytosanitary control if it is necessary.

3.2.1.2 In order to ensure flight safety a passenger, his/her hand baggage, checked-in baggage and cargo pass a preflight check and a profiling procedure. Screening and profiling are procedures mandatory for all passengers regardless of their status and official rank, except for the officers of the Federal Safeguard Service of the Russian Federation and the objects of state protection accompanied by them.

Special cargo and mail accompanied by employees of a courier service, and mail, consular bags and special mail of foreign institutes and organizations equivalent to such consular bags and accompanied by passengers with a diplomatic status, is not subject to screening and retention.

Consignments which are packed in corresponding containers and sealed, confirmed by transportation documents and accompanied by employees of a special communication service, shall not be checked.

A preflight check at airport is performed by authorized employees of an aviation security service, and on landing sites – by chief of a site in the presence of a crew member. Employees of  Agency of Internal Affairs may be engaged to perform a preflight check.

A preflight check does not exclude the possibility to perform the check in the course of special investigation activities, criminal proceedings and other activities by authorized persons in a manner prescribed by laws and regulations of the Russian Federation.

When performing international flights a preflight check is carried out after the border, customs, quarantine, immigration, veterinary, phytosanitary and other types of control.

If an aircraft passenger refuses to pass a preflight check the air services agreement is considered to be terminated.

3.2.1.3 In order to pass the procedure of check-in and baggage registration a passenger shall present an identification document. Passenger identification documents are: 

• a regular passport;
• a foreign travel passport;
• a diplomatic passport;
• a special service passport;
• a seaman's identity card (certificate of identification);
• a birth certificate (for persons under 14);
• a certificate of a deputy of the Council of Federation and deputy of State Duma of the Federal Assembly of the Russian Federation – within the period of a deputy authorities;
• a certificate of identity – for military persons: officers, warrant officers, sub-officers;
• a military service record card (for military persons who do call-up or contract military service);
• certificate of release from a place of deprivation of freedom for persons who were released from such places;
• a certificate issued to a convicted person who is granted a long-term or short-term time off a place of deprivation of freedom;
• an interim identification card issued to a citizen of the Russian Federation by Agency of Internal Affairs in the event of passport loss or exchange;
• a national passport;
• residence permit. 

When traveling outside of the Russian Federation a passenger shall provide documents specified by the rules of border crossing.

3.2.1.4 The procedure of passenger check-in and baggage registration begins in advance: for international flights – 3 hours, for domestic flights - 1 hour 40 minutes prior to aircraft departure specified in a ticket. This time must be enough for a passenger to pass all necessary procedures (check-in, excess baggage payment, screening, customs, border and other procedures, execution of departure and entry documents etc.), as well as for boarding and baggage loading on board an aircraft.

3.2.1.5 The Company is not responsible for passenger’s relations with state authorities (customs, border, immigration authorities and airport aviation security service etc.) unless otherwise provided by international or national regulatory documents of the country of departure / transfer / stop / entry. If this type of the Company responsibility is provided by the requirements of state laws and regulations on entry/departure, the Company shall have the right to check all necessary documents during check-in and deny transportation if some necessary documents are not available.

3.2.1.6 Passenger check-in ends not earlier than 40 minutes prior to departure of domestic and international flights.

A passenger who is late for check-in can be denied a transportation with this flight.

3.2.1.7 A passenger who is late for check-in or boarding, or arrives with improperly issued entry/departure documents, or fails to present such documents, and as the result fails to use a booked seat, may be charged in accordance with the rules on a corresponding tariff application.

This amount is not charged if a Passenger did not arrive for check-in due to the following reasons:

• the flight indicated in the ticket was cancelled or delayed;
• the route of transportation was changed by the Company;
• the flight was performed not according to the schedule;
• a passenger did not depart due to impossibility to provide a seat for him/her for the flight and date indicated in the ticket;
• a passenger was not transported by an aircraft due to the passenger being late because of a long screening procedure, if during baggage screening or personal search the substances and items which are not allowed for transportation were not detected;
• failure of the Company to ensure flights connection in the event of a single transportation;
• change of the type of an aircraft;
• sudden sickness of a passenger, illness or death of his/her family member, traveling with him/her by an aircraft, which is confirmed by medical documents;
• failure to provide service to a passenger according to the class specified in the ticket;
• a ticket improperly issued by the Company or its authorized Agent;
• if due to the fault of the Company transportation of a passenger did not take place for some other reasons except for mentioned above, and for the reasons beyond the control of the Company, but accepted by the Company as reasonable.

3.2.2        PASSENGER SERVICES ON BOARD AN AIRCRAFT

3.2.2.1 Passenger services on board an aircraft are provided as an integral part of a complex of services rendered by an airline to its customers.

3.2.2.2 The main tasks of the staff in a passenger cabin of an aircraft are to ensure flight safety and provide passenger services on board.

Individual passenger services are provided on board an aircraft during the flight according to different classes on corresponding air lines and flights.

3.2.2.3 During a flight passengers on board an aircraft are provided with meals and services free of charge according to a class of service and with consideration of the flight time and other conditions during flight performance.

3.2.2.4 Services during the flight must include: 

• informing passengers regarding the flight and rules of conduct on board an AC, main and emergency exits, conditions of aircraft egress in emergency situations, and location of individual protective means and inflatable slides in AC cabin;
• providing with newspapers and magazines;
• music and video (on aircraft with corresponding equipment);
• providing with drinks and meals (hot meals are provided to passengers if the flight duration is more than three hours, and every four hours afterwards during the day, and every six hours during the night);
• first aid (if it is necessary);
• assistance during migration cards filling;
• additional services.

 The above types of services are provided during the following stages of rendering passenger services: 

• reception and arrangement;
• services before take-off;
• services during level flight;
• services after aircraft landing.

 Procedure of providing and amount of the above services are regulated by the Company documents.

3.2.3 rendering of services and providing information to passengers at airport and agency

3.2.3.1 The Company provides services related to air transportation to passengers (cargo consigners) at airports and other points of transportation registration, points of sale of transportation services and on board an aircraft. The provided services must be aimed at rendering services of high quality to passengers (cargo consigners) and consignees.

Services are performed by the Company or its authorized agent free of charge or for a compensation.

3.2.3.2 The Company provides the following services at airports and other points of transportation registration without any additional charge by a passenger (cargo consigner/consignee): 

• passenger check-in and baggage registration on the route and for the flight indicated in a transportation document, and special aviation security control;
• delivery of departing (arriving) passengers to (from) an aircraft, their boarding to an aircraft and disembarking after arriving at airport of destination (transit airport);
• delivery of baggage and cargo to an aircraft and back, its loading and unloading;
• customs, border and quarantine, immigration, veterinary and phytosanitary control if necessary in the course of transportation on an international route;
• delivery of passengers from airport to hotel and back if hotel is provided free of charge;
• delivery of baggage to a passenger;
• delivery of cargo to a consignee.

 3.2.3.3 The Company provides the following information to passengers at airports and other points of transportation registration, points of sale of transportation services without any additional charge: 

• time of departure and time of arrival of aircraft performing transportation services according to the schedule (flight plan);
• place and time of passenger check-in and baggage registration procedure for the flight specified in a transportation document;
• time of boarding on the aircraft performing transportation services according to the schedule (flight plan);
• way to get to the nearest residential area;
• location of a mother’s room;
• general rules of passenger’s compliance with requirements related to border, customs, immigration, quarantine, veterinary, phytosanitary and other types of control in  accordance with the laws and regulations of the Russian Federation;
• delayed aircraft performing transportation services according to the schedule and reasons of their delays;
• flight cancellation and reasons of such cancellation;
• flight schedule, cost of transportation on the routes, including preferential terms of transportation of children and other categories of passengers;
• rules of transportation of passengers and baggage, including free baggage allowance, items and substances which are not allowed for transportation by air, and other conditions of transportation;
• location of points of sale and rules of sale and booking;
• rules and procedure of screening and check of passengers and baggage departing from an airport;
• way to get to an airport terminal.

The Company shall provide to passengers accurate and timely information regarding aircraft movements and performed services.

Provision of information regarding issuance of transportation documents for a certain passenger (cargo), procedure of check-in at airport of departure, departure and arrival is carried out based on requests in writing submitted by institutions, agencies and organizations, as well as by passengers, if such requests are accepted by the Company as reasonable.

3.2.3.4 The following shall be located in ticketing offices representative offices of the Company: 

• the Company aircraft flight schedule;
• the rules of the Company;
• information regarding location of services and officials of the Company, responsible for passenger, baggage and cargo services;
• information regarding procedure of screening, items and substances which are not allowed for transportation by air, responsibility for violation of these rules;
• information regarding the conditions of transportation of children and other categories of passengers, documents presented by a passenger during transportation by air, free baggage allowance according to the types of aircraft;
• other information related to the use of air transport.

3.2.3.5 The following shall be located at airports: 

• flight schedule of aircraft at/from this airport;
• the rules of the Company;
• information regarding location of services and officials of the airport, responsible for passenger, baggage and cargo services;
• information regarding procedure of screening, items and substances which are not allowed for transportation by air, responsibility for violation of these rules;
• information regarding the conditions of transportation of children and other categories of passengers, documents presented by a passenger during transportation by air, free baggage allowance according to the types of aircraft;
• other information related to the use of air transport.

3.2.4 passenger services at airport of destination

After the arrival a passenger is delivered to an airport terminal where he receives his/her checked-in baggage. If provided by the laws of the country of entry, a passenger shall pass: 

• quarantine control (if it is necessary);
• passport control (including completion of necessary documents for those who arrived at a permanent place of residence);
• veterinary control;
• customs check (including completion of customs declaration form).

3.3.1 TRANSPORTATION OF PASSENGERS ON preferential terms

3.3.1.1 Certain categories of passengers are entitled to air transportation on preferential terms in accordance with the laws and regulations of the Russian Federation.

3.3.1.2 Issuance of transportation documents to such passengers is performed upon presentation of documents confirming the right for a preferential transportation by air in accordance with the laws and regulations of the Russian Federation.

3.3.2 TRANSPORTATION OF BUSINESS CLASS PASSENGERS

3.3.2.1 Passengers of a business class of the Company are provided with additional services upgrading the level of comfort during air transportation.

3.3.2.2 Passengers of a business class pass all check-in formalities at airport terminals at a separate desk of check-in, and carried to an aircraft by a separate bus after the delivery of economy class passengers.

3.3.2.3 At the airport passengers of a business class may be offered to visit a business lounge. The Company informs a passenger about such services during check-in.

3.3.2.4 At airport where special points of inspection for business class passengers are not available, these passengers pass a preflight check at one of the points of special inspection after all other passengers pass the check and screening procedure.

3.3.2.5 On board an aircraft business class passengers are provided with special services.

3.3.2.6 After the arrival at airport of destination passengers of a business class are the first to leave the aircraft and to be delivered to the airport terminal.

3.3.3 TRANSPORTATION OF children

3.3.3.1 A passenger of an aircraft shall have the right for transportation of a child under 2 years old free of charge without providing a seat for such a child. Other children under 2 years old traveling with a Passenger, as well as children aged 2 to 12 are carried under tickets with a 50% discount of a tariff for an adult Passenger (unless otherwise stipulated by the rules on a special tariff application) and with provision of a separate seat in cabin and free baggage allowance according to the established norms.

3.3.3.2 A child’s date of birth must be indicated in a ticket. When purchasing a ticket and at the check-in a Passenger accompanying a child must present a document verifying the age of the child (certificate of birth). The age of the child is determined as of the date of the beginning of transportation from the initial point of departure specified in a ticket. The Company shall have the right to check the age of a child.

3.3.3.3 If the route is changed after the beginning of transportation, a ticket is reissued according to a tariff with a discount for a child, which corresponds to the age of the child as of the date of transportation, even if the age of a this child changed by the moment of such reissuing.

3.3.3.4 A citizen of the Russian Federation under 18 usually departs from the Russian Federation with at least one of his parents, adoptive parents, foster parents or trustees. If a citizen of the Russian Federation under 18 departs from the Russian Federation unaccompanied, he/she must have a notarized statement of the consent of specified persons for departure from the Russian Federation.

3.3.4 TRANSPORTATION OF unaccompanied children

The Company does not perform transportation of unaccompanied children under 12. When traveling on board an aircraft, children under 12 must be accompanied by an adult who has reached the age of 18, except when: 

• a child appears to be at airport of departure without accompanying parents (foster parents) or other adults;
• a child aged 7 to12 whose parent (foster parent) is a crew member performing the flight. 

Detailed instructions on cooperation of representatives and AC crew members in such exceptional cases are contained in “Passengers and Baggage Ground Handling Instructions” of the Company.

3.3.5 TRANSPORTATION OF disabled persons (passengers in wheel chairs) and sick passengers

3.3.5.1 Passengers in wheel chairs and sick passengers are categories of passengers whose ability to move when traveling by aircraft is limited and/or whose state of health requires special attention. Transportation of passengers of this category must be agreed on with the Company during booking procedure.

3.3.5.2 When performing transportation of a sick passenger, the Company must be provided with a medical statement signed by a doctor before the flight. Such statement must contain the approval for transportation by air and special requirements to the conditions of such transportation.

3.3.5.3 The Company can terminate air transportation agreement in its sole discretion, if a passenger’s state of health requires special conditions of air transportation or threatens safety of a passenger or other persons which is confirmed by medical documents, or brings disorder and unremovable discomfort for other persons.

3.3.5.4 A passenger must determine the possibility to use air transport judging by his/her state of health.

3.3.5.5 The Company is not responsible for any consequences resulting in the process of transportation or after transportation, caused by passenger’s state of health, which is confirmed by a passenger’s acknowledgment. The form of such an acknowledgment is specified in a Booking Manual of the Company.

3.3.5.6 Transportation of passengers in wheel chairs who are not able to move on their own or sick passengers on stretchers is performed in the company of a person who provides nursing for such passengers during the flight.

3.3.5.7 In exceptional cases transportation of passengers in wheel chairs who are not able to move on their own, and whose state of health does nor require special attention, can be performed under the supervision of the Company and after provision of a written request for such transportation under the supervision of the Company.

3.3.5.8 Passengers in wheel chairs on board an aircraft are arranged in passenger seats. Delivery of such passengers on board is arranged by an accompanying person or the Company representative, if transportation under the supervision of the Company is approved. Wheel chairs are carried in a baggage compartment or in a cabin (if it is possible).

3.3.5.9 A passenger on stretchers can be admitted for transportation after the payment of a corresponding tariff of economy class with provision of: three seats – for adults, two seats – for children under 7 and including (if it is possible to move such a passenger from stretchers to seats) with an accompanying person. Transportation of sick passengers on stretchers is performed in economy class cabin. Transportation of passengers on stretchers must be approved by the Company during booking.

3.3.5.10 Passengers in wheel chairs or sick passengers can carry the following in addition to free baggage allowance (without any additional charge): a wheel chair, crutches, medicines if they are with a passenger and not in checked-in baggage.

3.3.5.11 The Company shall have the right to deny transportation of a passenger in a wheel chair, a passenger on stretchers if there are no conditions on aircraft which are necessary for transportation of passengers of this category. In this case a denial of transportation shall be considered as necessitated, and a transportation charge shall be refund to a passenger.

3.3.5.12 Procedure of transportation of such passengers is described in a corresponding chapter of the Company “Passengers and Baggage Ground Handling Instructions”.

3.3.5.13 The Company or its authorized person performing a check-in of passengers in wheel chairs, sick passengers or other passengers who require special attention (passengers with limited ability of movement) shall inform ground staff at points of departure, transit, transfer and destination about such passengers on board.

3.3.5.14 The rules of this article do not cover transportation of passengers in wheel chairs and sick passengers by aircraft performing special charter flights and sanitary aircraft.

3.3.6 TRANSPORTATION OF blind/deaf passengers

3.3.6.1 During transportation of blind/deaf passengers the Company must be provided with corresponding documents.

Blind/deaf passengers shall be carried with an accompanying person or a guide-dog, and if there is no such accompanying person the agent booking a seat for a blind/deaf passenger must inform the Company so that the passenger could be assisted in the course of check-in and during delivery to the aircraft.

3.3.6.2 If a blind/deaf passenger is traveling with a guide-dog, this dog can be carried in a passenger cabin of economy class free of charge and in excess to the free baggage allowance. A passenger must have documents confirming the training of this dog. The dog must have a dog collar and a muzzle, and it must be tied to a seat of the passenger it accompanies.

Transportation of a blind passenger with a guide-dog can be performed upon provision of a document to a carrier which confirms disability of this passenger and special training of the guide-dog.

3.3.6.3 Arrangement of a passenger with a guide-dog is carried out in accordance with the requirements specified in “Passengers and Baggage Ground Handling Instructions”.

3.3.7 PROVISION OF ADDITIONAL SEATS TO PASSENGERS

In order to have transportation services of enhanced comfort level a passenger can book a required number of seats. The payment for additional seats is made in the amount of 100% of a standard passenger tariff.

3.3.8 transportation of transit and transfer passengers

3.3.8.1 When issuing a passenger ticket for the route with landing or transfer at an intermediate airport, the Company or its authorized agent shall notify a passenger on the procedures he/she has to pass at a transit/transfer airport, and provide a confirmed booking to the final place with a minimum connection time set by the Company.

3.3.8.2 Delivery of passengers from an aircraft to airport after the arrival of aircraft to a transit point, and boarding of these passengers for further flight to a point of destination is performed in the first instance.

When handling baggage at the point of the initial departure each place is marked with special transfer (transit) label and loaded/unloaded in accordance with the regulatory documents.

3.3.9 transportation of VIP passengers

3.3.9.1 Very important persons (VIP) are the passengers who the Company interested in from the commercial point of view, or passengers who have a high position in society.

3.3.9.2 When performing transportation of VIP persons the Company shall provide such persons and those who accompany them with information regarding departure/arrival in a timely manner, assist them with formalities and baggage registration.

3.3.9.3 Provision of services to VIP persons in official delegations lounge is performed based on requests. The requests are submitted by responsible persons of state, social, political, religious and commercial organizations.

A VIP passenger shall pay for the use of official delegations lounge unless it was not paid for earlier or other procedure of settlement was not specified.

3.3.9.4 VIP persons shall arrive at the airport of departure not later than the end of passengers check-in for the flight. In specific cases if there is a notice of the time of a Passenger’s arrival in official delegations lounge or when a seat on board an aircraft was agreed with him/her, a late boarding can be permitted but not later than 15 minutes before aircraft departure according to the schedule.

3.3.9.5 VIP passengers pass preflight inspection at points of special inspection equipped in official delegations lounges. If there is no point of special inspection in official delegations lounge, VIP passengers pass preflight inspection at one of the points of special inspection after all other passengers pass the procedure. Special inspection is carried out on a common basis for all categories of passengers without any exceptions.

3.3.9.6 The requirements to the established procedure during check-in of VIP passengers are the same as generally accepted.

3.3.9.7 Upon the arrival of an aircraft at airport of destination VIP passengers are the first to leave the aircraft. Delivery of their baggage shall be performed in accordance with the regulatory documents of the Company.

3.3.10 TRANSPORTATION OF PREGNANT WOMEN AND INFANTS

3.3.10.1 Transportation of pregnant women is performed provided that the Company shall not be responsible before the women for the consequences of such transportation, which is confirmed by a guarantee obligation (a statement). The form of statement is specified in a “Booking Manual” of the Company.

3.3.10.2 Transportation of infants under 7 days is performed provided that the Company shall not be responsible before the parents for the consequences of such transportation for infants’ health, which is confirmed by an obligation (a statement) of parents. The form of statement is specified in a “Booking Manual” of the Company.

3.3.11 DEPORTEES (EXPELLED FROM THE RUSSIAN FEDERATION) AND PASSENGERS DENIED IN ENTRY TO THE RUSSIAN FEDERATION

3.3.11.1 Deportees (expelled persons). Transportation of deportees is performed in accordance with the requirements of state authorities at the expense of the federal budget.

If state authorities oblige the Company to return a deported Passenger to a point of departure or some other point, then a Passenger or a deporting organization shall compensate the Company for all expenses related to such transportation.

3.3.11.2 A Passenger denied in entry to a country

Transportation of passengers who are denied in entry to a foreign country and the Russian Federation (denied passengers) is performed in accordance with the international laws and regulations in the sphere of civil aviation.

If a passenger arrives with the flight of the Company and is denied in entry to a country due to the absence of visa, invalid passport, or if the competent state authorities made a decision of their deportation from the country, then the competent authorities make up a “Statement of deportation” or another document.

A denied passenger shall be responsible (if it does not contradict to the laws and regulations of the country which denied the entry) for compensation of all expenses of the Company (and other participating carriers, if any) related to return transportation, accommodation and meals at the point of denial and points of transfer on the return route.

The Company shall have the right to retain any amounts paid by a Passenger or Passenger’s organization for unused transportation services or any other amounts paid by a Passenger or organization which paid for the ticket, or amounts which are at the disposal of the Company in order to compensate for a corresponding tariff.

Issuance of ticket to a denied or deported passenger is performed in accordance with the procedures of the Company based on “Statement of deportation” or another document of competent state authorities.

3.3.12 DIPLOMATIC COURIERS

3.3.12.1 A diplomatic courier must have documents confirming his/her special authorities as a person accompanying special baggage (mail) and present such documents upon the request of the Company.

3.3.12.2 Transportation of diplomatic couriers is performed in accordance with the requirements of state authorities.

3.3.13 TRANSPORTATION UNDER POLICE ESCORT

Transportation of persons under escort and convicted persons is performed only by special aircraft separately from commercial passengers.

3.3.14 Transportation of employees of the ministry of communications and information of the Russian federation, state courier service of the government of the russian federation and federal safeguard service of the russian federation

3.3.14.1 Tickets for the employees of the Ministry of Communications and Information of the Russian Federation, State Courier Service of the government of the Russian Federation and Federal Safeguard Service of the Russian Federation are issued on a priority basis.

3.3.14.2 Check-in of passenger tickets of employees of the above ministries and agencies, and handling of consignments (mail) transported by them is performed before the check-in of passengers, and in the course of check-in it is performed on a priority basis.

3.3.14.3 Transportation of consignments (mail) of the Ministry of Communications and Information, State Courier Service of the government of the Russian Federation and Federal Safeguard Service of the Russian Federation is performed according to the rules of transportation of unchecked baggage with arrangement of consignments (mail) on passenger seats (weighing up to 80 kg) near accompanying personnel or in a place convenient for control.

3.3.14.4 If a separate seat is required transportation of baggage in a cabin is specified in a passenger ticket the cost of which amounts to 100% of a standard tariff of a corresponding class of service. Free baggage allowance does not cover such a ticket.

3.3.14.5 Boarding of employees of the Ministry of Communications and Information of the Russian Federation, State Courier Service of the government of the Russian Federation who carry consignments (mail) is performed before boarding of all other passengers.

3.3.14.6 Employees of the Ministry of Communications and Information of the Russian Federation and employees of State Courier Service are allowed to stay on board an aircraft during parking, and at intermediate points of departure – beside an aircraft for mail exchange.

3.3.14.7 Rules of transportation of employees of other federal executive authorities, and consignments (mail) of such authorities can be established by other regulatory documents, approved by a federal executive authority in the sphere of civil aviation jointly (as agreed) with federal executive authorities concerned.