8.1.1 In the event of failure to perform transportation due to the fault of the Company or in case of refusal from passenger, baggage and cargo transportation, the Company shall refund the payment under the unused transportation document. The refund is made in accordance with the provisions of these rules. 

8.1.2 The ticket issued under a standard or special tariff is valid for refund within one year (unless otherwise is stipulated by the rules on the Company tariffs application): 

• of the date of beginning of transportation (if the transportation has begun and unless otherwise is specified in the rules on tariffs application);
• of the date of issuance of ticket (if the transportation has not begun). 

8.1.3 If a transportation document or miscellaneous charges order are lost, the refund is performed under the Company decision. The refund can not be performed under the duplicate issued for the lost transportation document. 

8.1.4 In the event of a voluntary refusal from transportation, the Company shall refund the amount only under the transportation document and (or) miscellaneous charges order which were issued by the Company or its authorized agent. 

8.1.5 The refund under unused paper transportation document and (or) miscellaneous charges order is performed at the point of purchase of such documents. 

8.1.6 The refund can not be performed for charter transportation services which were not used in full or in part.

8.2.1 The refund under unused transportation document and (or) miscellaneous charges order is performed to the benefit of the person specified in such documents, or person who paid for such transportation, upon presentation of a document which confirms the payment, identification document and a document verifying the right to receive such amounts, or person who provides a notarized POA from the person who is specified in transportation documents. 

8.2.2 The refund under unused transportation document is performed only upon presentation of a passenger coupon and unused flight coupons of a passenger ticket (or if there are unused flight coupons in the electronic ticket database of a carrier) and copies of an airway bill to a carrier or his authorized agent.

8.3.1 The refund is considered to be involuntary in the following cases: 

• the flight indicated in the ticket was cancelled or delayed;
• the route of transportation was changed by the Company;
• the flight was performed not according to the schedule;
• a passenger did not depart due to impossibility to provide a seat for him/her for the flight and date indicated in the ticket;
• a passenger was not transported by an aircraft due to the passenger being late because of a long screening procedure, if during baggage screening or personal search the substances and items which are not allowed for transportation were not detected;
• failure of the Company to ensure flights connection in the event of a single transportation;
• change of the type of an aircraft;
• sudden sickness of a passenger, illness or death of his/her family member, traveling with him/her by an aircraft, which is confirmed by medical documents;
• failure to provide service to a passenger according to the class specified in the ticket;
• a ticket improperly issued by the Company or its authorized Agent;
• if due to the fault of the Company transportation of a passenger did not take place for some other reasons except for mentioned above, and for the reasons beyond the control of the Company, but accepted by the Company as reasonable.  

8.3.2 The amount of refund to the benefit of a Passenger in the event of involuntary refusal from the flight is determined in accordance with the following provisions: 

• if transportation was not performed on all the legs, the full amount shall be paid;
• if transportation was not performed in part, the amount corresponding to the cost of unperformed part is paid;
• in the event of emergency landing at airport different from the final point or point of a stopover indicated in a transportation document, the amount for an unperformed leg shall be paid. If the Company does not have an established tariff for this route, the amount shall be determined by the Company upon passenger’s request.  

8.3.3 In the event of a voluntary passenger’s refusal from a flight, the refund is performed in accordance with the rules on application of the tariff under which a ticket was issued.  

8.3.4 The refund under the lost tickets and duplicate copied which are issued instead, can not be performed.  

8.3.5 The amount under partially used ticket shall be calculated as a difference between the initially applied tariff and the tariff of actually performed transportation. All charges related to the performed part of transportation shall not be returned.  

8.3.6 The refund of payment shall be performed in the way this transportation was issued. 

If a ticket was paid for in cash, the refund can be performed by means of cash or "Miscellaneous charges orde" ("МСО" - russian version of doc). 

If a ticket was paid for via bank transfer, the refund shall be performed only by "Miscellaneous charges orde" and following settlements of the accounting office. 

The refund of payments under transportation documents paid for with a credit card shall be performed to the credit card or by "Miscellaneous charges orde".