UTair Airlines offer to passengers an advance flight ticket purchase technology, e-ticket. At present, it is the most popular and convenient ticketing form for passengers. It is applied by all leading world airlines.

E-ticket is a form of flight tickets used instead of the paper form that enables to make arrangements for your flight easy and comfortable. All details of the trip, including information about payment by your credit card will be stored in your bank and booking system of the Airlines. At your choice, from your home or office you can easily print out the itinerary slip with the information about your flight.

Make sure of e-ticket benefits booking your next flight ticket at our web-site www.utair.ru or in any sales office of the Airlines. You will never lose or leave your e-ticket. It cannot be stolen. You save both your time, as you do not need to go to a sales office for the paper form, and money, as the price of flight ticket bought at the web-site is lower.

To check in for a flight, you will need only the passport and birth certificate for children. However, to be on the safe side, please also keep the itinenary slip. You may need to show to to the security service at the entrance to their airport or to the frontier guard service during passport control if you travel abroad.

E-ticket like its paper version is an official document certifying entry into the air carriage contract between a passenger and the Airlines.

The official confirmation of the flight purchase is the itinerary slip. It will be sent to your e-mail address immediately after payment for your light.

At our web-site www.utair.ru we accept the following cards: Visa, EuroCard/MasterCard, Diners Club, JCB.

Online booking and and payment for a flight by a plastic card at www.utair.ru are possible 24 hours 7 days a week without approaching a sales office, in which connection you:

• save your time;
• select yourself an optimal flight price;
• purchase a ticket at the best price (for most itineraries flight rates for purchase at the web-site are lower that for purchase through an office);
• do not pay a commission that is charged for services by most sales offices;
• receive an itinerary slip by e-mail specified during booking;
• may pay for a ticket not only for you, but also for your relatives and friends;
• may check in directly at the web-site in online mode;
• may return a ticket without going to an office.

Brief guideline for booking and payment of a flight ticket is available here.

We offer you online booking and payment of tickets at regular flights of UTair Airlines.

Here at any time you wish you can book a ticket and pay for it by Visa, EuroCard/MasterCard, JCB, and Diners Club bank cards or reserve a ticket and further pay the order:

• through OAO Gazprombank cash machines;
• in sales offices.

You can learn addresses and working hours of officers and availability of the ticket delivery service in a specific city by the following phone of the Airlines information service: 8 (800) 100-08-08 (24 hours, toll-free call from Russia).

To book/ pay for tickets at the web-site:

• Select flights, type of payment and value of the transportation;
• Insert information about passengers;
• Insert contact information;
• Insert details of the bank card and pay for the order (if you pay through the web-site).

Please pay attention to the following booking limitations:

• If there are less than 12 hours before your flight, you may not select the payment for a ticket through OAO Gazprombank cash machines;
• If there are less than 6 hours before your flight, you may not select the payment for a ticket in offices;
• If there are less than 3 hours before your flight, you may not select the payment for a ticket at the web-site by a bank card.

Having completed the booking procedure, please check your e-mail box specified by you when forming the order. Information letters regarding the order created and payment for a ticket, itinerary slips of all paid tickets and terms and conditions of the air carriage contract will be sent to this address.

Please pay attention to terms set by th automated booking system for the payment of an order:

• If you select the payment for a ticket at the web-site by a plastic card, the term of payment will be 1 hour after the start of booking;
• If you select the payment for a ticket through OAO Gazprombank cash machines, the term of payment will be defined by the system subject to the time that remains until departure of your flight and depending on conditions of the tariff selected by you, but not in excess of 24 hours even if you book a ticket several days before th flight;
• If you select the payment for a ticket in a sales office, the term of payment will be defined by the system subject to the time that remains until departure of your flight and depending conditions of the tariff selected by you.

You will see the term prescribed for payment of a ticket under your order at the third stage of booking and information letter regarding booked tickets. Upon expiry of the said term, booked seats will be canceled automatically.

Detailed description of booking stages is available here.

At our web-site, you can pay for a ticket by the following bank cards: Visa, EuroCard/MasterCard, Diners Club, JCB. Besides, you can pay for a ticket booked at the web-site by bank cards through OAO Gazprombank cash machines.

When paying for e-ticket by a bank card at our web-site, you can specify that you need  a cash machine receipt confirming the payment. The option where you are able to specify the need to deliver the receipt by post is reflected at one of the online purchase stages. You need to specify a postal address to send the receipt.

If you forgot to specify the need to send a cash machine receipt to your address when purchasing a ticket at the web-site, please contact the 24 hours information service of the Airlines for additional information.

8 (800) 100-08-08 – for people in the Russian Federation (toll-free call);

+7 (3452) 45-50-99 – for people outside the Russian Federation;

or send a request using Feedback service specifying the order number.

If you don’t have a bank card for payment, you can just book a ticket at our web-site and pay for it in the office selected when booking or order delivery (if such options is available for your city).

Information about safety of payments

To check the status of your order, please use the special service here.

To confirm expenses on purchase of e-ticket at our web-site you can use the following documents:

• itinerary slip of e-ticket;
• original boarding pass;
• cash machine receipt confirming the fact of e-ticket payment by bank card.

If you have not retained the itinerary slip, but need it for reporting purposes, you can obtain it here or request a copy thereof by telephones of the 24 hours information service of the Airlines:

8 (800) 100-08-08 – for people in the Russian Federation (toll-free call);
+7 (3452) 45-50-99 – for people outside the Russian Federation.

We would like to draw your attention to the fact that boarding passes may not be restored in the event of loss. If you lost your boarding pass after the flight, you can request a flight confirmation from the Airlines.

You can learn more about this service here.

• change in the route;
• change in the flight date;
• correction of mistakes in the name if a passenger and number of the identity document.

To make all the above-mentioned changes in e-ticket, you will have to come to an office with your identity document and itinerary slip.

You can learn addresses of offices an receive more detailed information by the following telephone of the 24 hours’ information service: 8 (800) 100-08-08 (toll-free call from Russia).

In this event, a charge set by the agency for exchange of a ticket will be paid in the office in cash.

The carrier’s charge for a delay in amendments to terms and conditions of the carriage and extra charge for a higher tariff (if such are provided for by the tariff application rules) will be also paid in the office in cash.

You can read the tariff rules applicable to your ticket in the course of booking when selecting the flight value.

The value of unused e-ticket paid by a bank card at www.utair.ru may be  repaid only to the card from which the payment has been made.

The amount to be refunded is calculated in accordance with rules of the tariff applicable to the ticket. You can read the tariff rules in the course of booking when selecting the flight value. 

Please pay your attention to the fact that that charge paid when issuing a ticket (125 rubles per each part of the itinerary) will not be refunded.

To refund a ticket paid at www.utair.ru you can use one of the following options:

1. Come yourself to an office with your identity document and show the itinerary slip. In this event, a charge set by the agency for refund transaction will be paid in cash in th office. You can learn addresses of offices and get more detailed information by the following telephone of the 24 hours’ information service: 8 (800) 100-08-08 (toll-free call from Russia).

2. Form a Ticket Cancellation Request at the web-site in accordance with the procedure described below. In this event, a charge equal to 200 rubles per each part of the itinerary will be withheld from the refundable amount when refunding a ticket at the web-site (by forming a Ticket Cancellation Request).

Whichever option of the ticket refund you chose, the refundable amount will be transferred to the processing center on the next business day after the refund transaction. The refunded amount will be credited to the bank card from which the payment has been made within 3-20 days (the term depends on the issuing bank).

You always can ask any questions relating to the ticket refund procedure by telephones of the 24 hours information service:

8 (800) 100-08-08 – for people in the Russian Federation (toll-free call);

+7 (3452) 45-50-99 – for people outside the Russian Federation;

Forming an application for refund of e-tickets paid at the web-site

1. Select Order Search paragraph in the Booking block.

2. Specify in relevant fields the order number and the name of the passenger whose ticket is to be refunded and select Search Order button.

3. On ‘General Order Information’ page push ‘Refund’ button located at the bottom of the display. In the opened window ‘Ticket Refund’ place a tick near names of passengers whose tickets are to be refunded.

Attention! Due to technical features of the booking system, only all parts of the itinerary that remain unused may be accepted for refund.

Having marked relevant names, push ‘Refund Application’ button.

4. In the e-mail received link to ‘Refund Confirmation’, check details of refunded tickets and read terms and conditions of the refund agreement, and press AGREE.

Attention! As soon as you confirm your agreement with the refund by pressing ‘AGREE’ button, the booked seats will be automatically canceled by the booking system for all unused parts of the itinerary.

This transaction cannot be canceled

To make Internet purchases safer, Sberbank of Russia (OAO) implemented a technology for transacting in Internet in a protected mode (using Verified by Visa and MasterCard SecureCode technologies).

Unlike the ‘standard’ technology of payment for an Internet purchase, in the course of transaction a request to confirm it will be sent to you. To confirm the transaction you need to enter a one-time password that you can receive free of charge via cash machines of Sberbank of Russia inserting your PIN code or via SMS to your handset (if Mobile Bank service is available to you).

When receiving one-time passwords through cash machines, they will print out a receipt with one-time passwords. Each password is intended for one transaction. We would like to draw your attention to the fact that the list of one-time passwords is to be received prior to booking at the web-site.

SMS message with a one-time password will be sent to th telephone number subscribed to Mobile Bank service for the card used for payment directly in the course of payment (when you select ‘one-time password by SMS). The received password is intended for the current transaction only.

To avoid any illegal use of your card, keep one-time passwords in a place not available for third parties and do not transfer them for transactions to third parties. Remember that in accordance with the Card Use Conditions the Holder is liable for transaction performed using one-time passwords. If the receipt with password is lost, you will have to receive a new receipt with one-time passwords. Since such new receipt with passwords is received, it will not be possible to use the old receipt.

You can find addresses of Sberbank of Russia cash machines through which you can receive one-time passwords here.