The most frequent questions

  • What is the free baggage allowance?
  • How much is the baggage , if the ticket is issued at the rate of "Light" ?
  • How to check the booking if the ticket was not purchased on the official website of the Airline?
  • What should I do if a mistake was made in the passenger’s name or in the document’s number when booking?
  • What should I do if I’ve received the other passport after purchasing a ticket?
  • What should I do if I’ve changed my surname before the date of the flight?
  • When do check-in at the airport and online check-in open/close?
  • What should I do if I miss check-in (boarding)?
  • May a pregnant woman travel by plane?
  • I use a wheelchair? Who can I apply to for social assistance (accompaniment) at the airport?
  • May a child travel unaccompanied?
  • May a child travel under a supervision of the Airline?
  • May I take food for a baby in the cabin ?
  • I travel with a baby. May I bring a pushchair for a baby, what type of a pushchair may I take?
  • Can I buy a ticket for my child if I’ve already bought one for me?
  • The rules of transporting animals
  • May I carry medicine?
  • What should I do if my baggage has been damaged / lost?
  • How to confirm the trip?
  • What documents are required for reporting on the flight?