Utair

On UTair flights you may take the following amount of free carried luggage:
Economy class: 1 x 23 kg
Economy comfort: 2 x 23 kg
Business class: 2 x 32 kg
Pieces of baggage should not exceed the sum of the measurements (height + width + depth) of 203 cm.

The Light airfare option allows passengers to take one piece of carry-on luggage up to 10 kg with dimensions not exceeding 55х40х20 cm. Passengers will be charged according to excess and overweight luggage rules for any additional luggage. For more details on the fees for excess luggage, refer to the table below ‘Rates for excess baggage as of March 1, 2016’. Payment for excess or overweight baggage is made at the airport of departure.

Passengers are reminded that Light airfare tickets do not permit sporting equipment, including skis, snowboards, bicycles and hockey sticks, as part of the free baggage allowance and such items shall be subject to charges according to the rules for excess luggage.

Carry-on luggage up to 10 kg with dimensions not exceeding 55х40х20 cm is free of charge. The list of items that can be taken as carry-on luggage can be found here.

Passengers planning on carrying extra luggage are reminded that the fee for one additional piece of luggage up to 10 kg with a total size not exceeding 203 cm in three dimensions is 2,000 rubles for a single air zone within Russia. Further details on rules and rates for excess luggage on all UTair routes are available here. Payment for excess or overweight baggage is made at the airport of departure.

Please note that for passengers traveling with tickets issued under the Light airfare option, sporting equipment, such as skis, snowboards, bicycles and hockey sticks, is not included in the free baggage allowance and such items shall be subject to charges according to the rules for excess luggage.

On the website www.utair.ru/en you can check only booking, made on the official website of the Airline. To check your booking you can refer to the website where you purchased the ticket.

No mistakes are admitted in the passenger’s name, surname, the passport’s number. If a mistake was made, it’s necessary to change a ticket.

To pass check-in and check-in one’s baggage a passenger should have the ID document, that is indicated in the ticket. If a passenger is going to present another document at check-in, it’s necessary to change the ticket in advance before check-in.

In case of a change of a surname you should change the ticket. Please note the a change is possible if  the passenger’s surname changes (for example, in the case of marriage).   Re-issuance of a ticket for another passenger is not possible.

As a rule check-in at the airport opens 90 min. before the departure. But at some airports a different time is set.  More details about the check-in procedure you’ll find here. Check-in closes 40 min. before the departure.

Online check-in opens 36 hours before the departure  and closes 1 hour before the departure. More details about online check-in you’ll find here

Passengers, who are late for check-in or boarding (after check-in) are not allowed on board. You can change your ticket for another flight or date (if there are no limits for exchange according to the fare).

The Airline does not limit the carriage of pregnant women. But flying can cause negative effects, threatening the life of a mother and an unborn child. Therefore, caring of your health and that of your children the Airline recommends you to get a medical statement confirming the absence of contradictions to flying, for the precise departure date.
During check-in you will be asked to fill in the special health declaration.
For further information refer to “Carriage of pregnant women and newborns”.

The Airline provides all the necessary assistance to passengers with special needs. After purchasing a ticket you should refer to the Airline’s 24/7 information service by calling 8 (800) 234-00-88 (toll-free in Russia for participants of the Utair Status bonus program) +7 (495) 211-40-30 for calls from other countries, and inform about the size, the weight, battery type, and what kind of assistance you’ll need. The information will be included in your reservation and at the departure / arrival airport you will get the necessary assistance.

On flights of the Airline children under 12 years old should travel accompanied by an adult passenger.
Children aged from 12 may travel alone. Please note, that on international flights the parental permission to travel outside of the Russian Federation is necessary.

The Airline provides the service of escort for children aged from 5 to 16 on direct non-stop flights. Transportation is carried out according to the normal economy class fare without children discounts. It’s necessary to consent this service when booking tickets at the box office.
For more information refer to Children and Infants

Passengers travelling with babies may take in the cabin baby nutrition  (cereal, puree) that is necessary during the flight.

Passengers with a baby are allowed to bring one pushchair for free in addition to the free checked baggage allowance. You can only use a pushchair  up to boarding. Afterwards it should be handed over for transportation  in the hold. Before you hand over a pushchair in the hold, make sure that it’s clean and undamaged, fold and wrap it carefully (or use a special case). When arriving at the airport of destination  (the first landing destination) refer to the flight attendant to get back your pushchair. You can have any type of a pushchair, but it should be folding for transportation  in the hold.

You can buy a ticket for your child at a box-office. It’ll be necessary to report the number of the adult passenger’s ticket.

Only pets – cats and dogs – are allowed to be carried in the aircraft cabin. Any other pets and birds are allowed to be carried in the luggage space. Transportation of other animals and birds is possible only as cargo.

For more information please refer to the section Transportation of animals and birds.
You can approve the animal transportation when buying a ticket at the box office. Or book a ticket on the website www.utair.ru/en then apply to the 24/7 information service of the Airline.

If flights on the territory of Russia, there are no restrictions on carrying the authorized medicines. You may carry any quantity of medicines in your luggage. You may have the medicine you need during the flight in your hand luggage. If your liquid medicine exceeds 100 ml, you will need to take a prescription from a doctor, or an excerpt from your hospital chart authorised with the signature and seal. The medicine must be in its original packaging.
Before the flight abroad a passenger should consult the customs regulations of the State of entry regulating the list of drugs and medications that are prohibited for import / export.

If the passenger is carrying medicines that contain prohibited drugs or psychotropic substances, make sure you have a prescription from a doctor. The recipe must be translated into English (or the language of the country where the passenger will pass inspection) by a certified translator.
If the medicine should be stored and transported under certain conditions, in a special container with ice or cold accumulator, it should be noted in the recipe or the instruction.

If you can’t find your luggage on a conveyor belt, or find any damage, please contact tracing luggage in the baggage claim area.

You need to complete the Property Irregularity Report (PIR).

According to local legislation tracing baggage is held within 21 days. If the baggage is not found within 21 days, claim compensation to the Airline.

The missing or damaged baggage content claim should be filed no later than 7 days from the date of the baggage collecting.

If you lose your boarding pass, you can apply for a certificate confirming the fact of the flight. For help, you should fill in the application form, pay this service and submit the application for processing. View the help procedure and get the application form here.

According to the letter № 03-03-07/1 of the Ministry of Finance of  Russian Federation, dated 01.02.2011,  the confirmation of the cost of buying an electronic ticket are itinerary / receipt e-ticket and the original boarding pass. Keep these documents after the flight