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Ticket and Documents

UTair invites its passengers to enjoy the advantages of an e-ticket, an advanced flight ticket purchase technology. Currently this is the most popular and convenient way of ticketing for passengers used by all world leading airlines.

Learn more about e-ticket

UTair invites its passengers to enjoy the advantages of e-ticket, an advanced flight ticket purchase technology. Currently this is the most popular and convenient way of ticketing for passengers used by all l world leading airlines. An e-ticket is a form of an air ticket used instead of a paper ticket allowing you to make your flight preparation easy and comfortable. All trip details, including credit card payment are stored in your bank and UTair booking system. If required, you can easily print out your flight itinerary from your home or your office.
Experience the advantages of an e-ticket. Book your next flight on our web-site or in any UTair Ticket Office. An e-ticket cannot be lost, forgotten or stolen. Save you time, as you don’t have to go to the sales office to collect a paper form and your money, as buying a ticket on our web-site is cheaper.
What you need for the flight is just your passport and a Birth Certificate for your child. However we advise that you keep your Flight Itinerary to show it to the security officers when entering the airport and to the customs officers when going through a passport check-point for your international flight.
An e-ticket has the same validity as a normal paper ticket representing an Air Carriage Agreement made between the passenger and the Company.
Your Flight Itinerary is an official confirmation of the ticket bought. It will be e-mailed to you once paid for.
You may use your Visa, EuroCard/MasterCard or JCB card to pay on our web-site.

Advantages of buying a ticket on our web-site:
Online booking and payment with your credit card are available on www.utair.ru  24 hours a day, 7 days a week, and you don’t have to go to a sales office. Therefore you:

• save your time;
• choose the best value;
• buy your ticket at the best price, as for most destinations the prices offered at our web-site are lower than those at ticket offices;
• don’t have to pay any extra fees normally charged by most sales offices;
• get your Flight Itinerary to your e-mail address;
• can also pay for the tickets for your family and friends;
• can check-in online right on the web-site;
• don’t need to go to a ticket office for a refund.

A short guide on online booking and payment is available here.

Online booking
Paying for a ticket booked online
Reviewing your order
Confirmation of payment for the electronic ticket
Exchanging a ticket bought online
Returning a ticket bought online
Holders of Sberbank Russia bank cards
Reading an e-ticket

Tickets for UTair flights are available at your local travel agency or at any UTair office in your city.

You can buy tickets for your friends and relatives living in other cities or villages and the ticket will be sent to the city or village they are departing from, or you can collect a pre-paid ticket bought for you by another person at UTair office.

How to Buy a Paper Ticket
Paper Ticket Changes and Refunds
Lost Paper Ticket
Reading a Paper ticket

Requirements to the citizens of the Russian Federation: Documents and Visas.

 Conditions of flight accident insurance
 Public offer

You can apply to Insurer to withdraw the contract of the passenger accident insurance before departure of the flight. For this purpose please download Application form.
The filled in Application copy is to be sent on e-mail pointed at the bottom of Application. Hard copy of the filled in and signed Application is to be sent Insurer by mail on an address pointed at the bottom of Application as well. Insurer makes refund after both conditions fulfilled.

 Application form