For calls from within the Russian Federation
8 (809) 505-33-77
Our exclusive contact number for participants of the UTair STATUS bonus program.
To participate in the UTair STATUS bonus program please register at
Our contact number for passengers that are not participating in the UTair STATUS bonus program
Calls cost from 45 rub/min. (exc. VAT) depending on the region and the operator, inclusive of waiting time and consultation with the operator
For calls from other countries
Our single contact number for all passengers
Call cost depends on the rates charged by your telecom operator
Person who works with complaints in Chinese:
Lina Jiang +86 10 58204166,

+86 10 58204166, Lina Jiang.

The call center provides information about Airline services and advises on the STATUS program.
Find answers to frequently asked questions here or email us via the feedback service.