Air Waybill - a document issued for or on behalf of the shipper, verifying agreement between the shipper and carrier for transportation of goods on the carrier's route, acceptance of goods for transportation and terms of shipment.
Air Transport Enterprise (Airline, Airport) - a company incorporated in the Russian Federation and in accordance with Russian laws regardless of its form of ownership in order to perform air transportations (passengers, baggage, mail, cargo), aerial works and services on a commercial basis.
Aviation Security - a state of aviation protection from unlawful interference with the aviation activities.
Ground Handling Agent - airport, handling agent, operator, performing ground handling functions based on agreements with the Company.
Transportation Sales Agent - agency authorized to sell transportations based on agreements with the Company.
Act of Unlawful Interference - illegal violent actions or threat of such actions from a person (group of people) towards the aircraft, passengers, crew members, airport facilities and ground personnel, posing a threat for flight safety, life and health of people.
Terminal - a complex of facilities designated for the service of departing and arriving passengers.
Aerodrome - a plot of land specially equipped for take-off, landing, taxiing, parking and handling of aircraft.
International airport - an airport opened for aircraft performing international flights and possessing customs and border control offices, as well as other types of control offices if specified by the international treaties of the Russian Federation and federal laws.
Airport (Point) of Destination - airport, where a passenger and his baggage must be delivered according to air transportation services agreement.
Transfer Airport (Point) - an intermediate airport where a Passenger transfers from one flight to another operated by the same or another carrier.
Transit Airport (Point) - an intermediate airport, not indicated in the passenger's ticket, where the aircraft lands for maintenance and/or commercial service, and proceeds with the flight of arrival at this airport.
Stopover Airport (Point) - an intermediate airport (point) on the route, where a Passenger discontinues the flight for 24 hours or more according to air transportation services agreement.
Airport (Point) of Departure - airport, at which transportation of a passenger and his baggage begins according to air transportation services agreement.
Hub Airport - airport with a large number of departing and arriving flights and a great percentage of connection flights, where the schedule of departing and arriving flights is coordinated.
Baggage - personal belongings of a Passenger or crew carried on board aircraft (not cargo). This includes both checked and unchecked baggage.
Checked baggage - baggage, which is accepted by a Company for transportation within the Carrier’s responsibility.
Unchecked baggage (carry-on baggage) - any of the passenger's baggage, other than checked baggage, carried in the aircraft cabin under the passenger's control and accepted for transportation as part of the free baggage allowance.
Baggage Tags - documents issued for identification of checked baggage, i. e. baggage transferred by the passenger under custody of the Company.
Baggage Manifest - an internal use document intended to document acceptance and release of checked baggage (between people responsible for its safekeeping during transportation). Can be executed both manually and with the use of computer system.
Oversize Baggage - baggage, where the sum of three dimensions of one packed piece exceeds two hundred and three centimeters.
Heavy Baggage - baggage, where one piece weighs more than thirty kilograms.
Damaged Baggage - baggage, which was damaged during air transportation or in the course of its handling by the Company.
Mishandled Baggage - checked baggage, which was sent to a point other than its destination.
Unclaimed Baggage - checked baggage, which was delivered at its destination airport mentioned in its baggage tag and was not received by its owner.
Undelivered Baggage - checked baggage, which was not delivered at the destination airport with the same flight with the passenger.
Unaccompanied Baggage - baggage which is carried as cargo by another or the same aircraft, where its owner is flying as a passenger.
Excess Baggage - baggage, which weight exceeds the free baggage allowance established by the Company. Baggage in excess of the allowance is transported for additional payment as per appropriate baggage rate subject to available space.
Safety - a feature of an air transport system which ensures performing air transportation services without any risks for life and health of people and property.
Ticket (Passenger Ticket and Baggage Receipt) - a document, which certifies an agreement for air transportation of a passenger and his/her baggage.
Reservation - preallotment of a seat for transportation of a passenger on an aircraft at a specific date and time, as well as volume and tonnage for transportation of baggage and cargo.
Domestic Air Transportation - air transportation with the point of departure, point of destination and all points of the route are located in Russia.
Refund - payment of a portion of or the whole price of transportation or handling to a passenger or the person, who previously paid for the transportation, but did nit use it.
Air Transportation - transportation of passengers, baggage, cargo and mail consignments by aircraft based on and according to air transportation services agreement.
Cargo - assets (goods, any property) transported or accepted for transportation on aircraft, except for baggage and mail, and which are indicated in air waybill.
Undocumented Cargo - cargo arriving at airport without air waybill and other required documents, or cargo in storage without documents.
Light (Bulky) Cargo - cargo with specific volume exceeding 0,006 cub. m (6000 cub. cm) per 1 kg of gross weight.
Unclaimed Cargo - cargo, which is not received within 30 days after the day of duly documented notification of consignee.
Special Cargo - cargo which due to its value or nature requires special attention and handling during its acceptance, storage, transportation, loading and unloading.
Transfer Cargo - cargo which according to an air waybill is delivered at transfer airport (point) with one flight, and transported further with another flight of the same or another carrier.
Heavy Cargo - cargo with one piece exceeding 80 kg in weight.
Missing Cargo - cargo which was specified in a cargo manifest of a flight and which did not arrive with this flight.
Valuable Cargo - cargo containing gold in coins, bars or powder, platinum, silver and other precious metals, precious and semiprecious stones including industrial diamonds, foreign currency in notes or coins, shares, bonds, coupons, uncancelled stamps and other securities, as well as jewelry transported subject to special conditions set by the Company.
Fragile Cargo - cargo requiring especially thorough and careful handling for the safety of quality during storage and preparation for transportation, made of frail materials and not allowing mechanical impacts.
Dangerous Goods - articles or substances capable of posing a threat for health, security of property or environment and specified in the list of dangerous goods in ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air (IATA Regulations) or classified in accordance with these Technical Instructions (IATA Regulations).
Cargo Consignment - one or several pieces of cargo simultaneously accepted by the Company from one consignor and forwarded to one consignee under one air waybill.
Shipment - cargo accepted for transportation from one consignor to be forwarded to one or more consignees under several air waybills.
Cargo Manifest - shipping document specifying cargo consignments on a given route. Cargo manifest is executed by a responsible Carrier or its handling agent.
Shipper - an individual or entity having a transportation agreement with a carrier, and the name of such an individual or an entity is specified in air waybill as a party to this agreement.
Consignee - an individual or entity having a transportation agreement with a carrier and being the addressee of cargo specified in air waybill.
Deported Passenger (expelled due to administrative causes) - a person, who was legally permitted to enter a country by its competent authorities or who illegally entered the country and is officially ordered to leave the country by competent authorities.
Aircraft Charter Agreement (Air Charter) - an agreement according to which one party (carrier) undertakes to provide one or more aircraft or a part of aircraft to perform one or more flights for transportation of passengers. baggage, cargo or mail to another party (charterer) on a paying basis.
Preflight Check - screening of carry-on baggage, checked baggage and passenger (personal search), check of aircraft, cargo, AC crews, handling personnel, and aircraft supplies in order to detect substances and articles forbidden for transportation (explosive, flammable, radioactive, toxic substances, weapons, ammunition, narcotic drugs etc.) by aircraft subject to provisions of aviation security.
Transit Area - area in an international airport dedicated for transit (transfer) passengers and controlled by competent state authorities.
Claim - a demand made by plaintiff in a judicial proceeding in order to protect their violated right or interest protected by law.
Paid Baggage Receipt - a document verifying the payment for excess baggage specified for a corresponding class of service and indicated in a corresponding flight coupon of a flight ticket, or items the transportation of which is subject to mandatory payment.
Competent Authorities - authorities, which perform imperative and administrative functions based on the powers granted by the state.
Commercial Report - a document made by a carrier (carrier's representative) in the presence of consignee in the event of detection of damage to baggage or cargo caused during transportation.
Convention (the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air, 1929) - an interstate agreement which regulates international air transportation services. The Convention specifies the contents of transportation documents and procedure of their application. The Convention also defines the Carrier’s responsibility for personal damage caused to passenger's life and health, for destruction, loss or damage to baggage and cargo, and losses due to delay during air transportation.
The Hague Protocol (Protocol to amend the Convention for the unification of certain rules relating to international carriage by air, 1955) - a document to amend the Warsaw Convention. The amendments were introduced into wordings of certain articles and into articles regarding measures and limits of carrier’s responsibility to passengers. The Protocol specifies the time for submission of claims.
Convention on International Civil Aviation - (the Chicago Convention, 1944) - interstate agreement, which recognized the statement that “every state has complete and exclusive sovereignty over airspace above its territory” and which set forth “certain principles and arrangements in order that international civil aviation may be developed in a safe and orderly manner and that international air transport services may be established on the basis of equality of opportunity and operated soundly and economically”. The Convention established the International Civil Aviation Organization -ICAO.
Convention on Damage Caused by Foreign Aircraft to Third Parties on the Surface (Rome Convention, 1952) - an interstate agreement which sets the limits of Carrier’s responsibility to third parties.
Convention for the Suppression of Unlawful Acts against the Safety of Civil Aviation (Montreal Convention, 1971) - an interstate agreement on measures to suppress unlawful acts against civil aviation activities and measures taken by states in such cases.
Container (unit load device) - a unit of transportation equipment for multiple use on one or several types of transport, intended for transportation and temporary storage of cargo, with devices ensuring its mechanical installation and removal from transportation means.
License - a permission issued by a responsible state civil aviation authority to an entity or to an entrepreneur for commercial transportation (for value or on hire) of passengers and cargo, and for performing airport and other activities related to AC, passengers and cargo services at airports, as well as air operations for entities and common public.
Marking - texts, symbols and drawings on packing and/or products.
International Veterinary Certificate - a document issued by border control veterinary unit at airport in exchange for veterinary certificate (form 1, containing information about injections, health state of animals/birds and satisfactory sanitary and epidemiological situation in the areal) and authorization from kennel club (aelurophile club) for export of animals/birds.
International Transportation of Passengers and Baggage - transportation, where airport (point) of departure and airport (point) of destination, regardless of any stops during the trip, are located either in two countries, or in one country, provided that a stop in another country is contemplated.
International Transportation subject to the Warsaw Convention - transportation, where airport (point) of departure and airport (point) of destination, regardless of any stops during the trip, are located either in two member-states of the Convention, or in one member-state of the Convention, provided that a stop in another state, which may not be a member-state of the Convention, is contemplated.
International Transportation subject to the Warsaw Convention, as amended by the Hague Protocol - air transportation, where airport (point) of departure and airport (point) of destination, regardless of any stops during the trip, are located either in two member-states of the Hague Protocol, or in one member-state of the Hague Protocol, provided that a stop in another state, which may not be a member-state of the Hague Protocol, is contemplated.
Tax - mandatory individually non-refundable payment charged from entities and individuals in the form of disposition of funds belonging to them on the right of ownership, economic or operating control of funds for the purpose of financial support of state and/or municipal unit activities.
Transportation Irregularity - any violations of the approved air transport procedures (misdirection of baggage, cargo, underweight or quantity deficiency, damage, loss or detachment of documents, improper execution of transportation documents) which resulted or could result in harmful consequences.
Miscellaneous Charges Order - a payment document issued to a passenger by the Company or its ground handling agent, verifying the payment for ticket, paid baggage receipt or other services related to performance or change of the conditions of transportation.
Stopover - a temporary discontinuation of transportation of passenger and his/her baggage at an intermediate point of the route agreed with carrier.
Company's Responsibility - the Company's obligation to compensate for the damage and/or pay a penalty, caused by improper performance / failure to perform as per air transportation agreement and restricted within limits established by international and Russian laws.
Passenger - any person who is carried or must be carried on board aircraft according to air transportation agreement.
Passenger with No Right to Enter - a passenger, who is or will be prohibited to enter the country by competent authorities (a passenger debarred from entering a country).
Transit Passenger - a passenger, who is further carried with the same flight he/she arrived at a transit airport according to air transportation agreement.
Transfer Passenger - a passenger, who is delivered to a transfer point with one flight, and further carried with another flight of the same or another carrier according to air transportation agreement.
Passenger Coupon (coupon "For Passenger") - a part of a transportation or payment document verifying the transportation agreement or other services provided by Carrier.
Carrier - an airline, which issues transportation documents, performs or undertakes to perform air transportation services, and provides or undertakes to provide services related to such transportation according to transportation or payment documents, issued by an airline or another carrier, which is valid on the flights of the airline.
Partner-Carrier - a carrier with which there is an additional agreement (Agreement on mutual recognition of transportation documents – Interline Agreement, or an Agreement on joint operation of air lines – Code Sharing Agreement).
Endorsement - a written consent of a Carrier who issues transportation or payment documents, or Carrier, specified in a corresponding flight coupon of a transportation document, or exchange coupon of a payment document for transportation by another Carrier or exchange of initially issued transportation or payment document.
Baggage Air Transportation Time - period of time starting from the moment of acceptance of baggage for transportation till its release to a passenger or its delivery for safekeeping.
Passenger Air Transportation Time - period of time starting from the moment when a passenger enters an apron of the airport or air bridge to board an aircraft till the moment when the Passenger leaves the air bridge or apron under supervision of authorized staff of a Carrier.
Apron - a part of a civil airfield intended for arranging aircraft in order to perform boarding and disembarking of passengers, loading and unloading of baggage, cargo and mail, and render other types of services.
Confirmed Reservation - means that the ticket presented by passenger for transportation is valid and has:
- a number, date and flight departure number;
- OK status in the corresponding field of the ticket;
- available confirmed reservation in reservation system.
Flight Coupon - a part of a ticket which gives a right to a Passenger (provided that he/she has a passenger coupon) for transportation between the points specified in the coupon.
Complaint - a demand of a concerned party made in writing and submitted in order to restore its violated rights and settle the differences that arose in the course of execution, termination, modification or performance of air transportation agreement.
Representative Office - a stand-alone department of the Company situated outside its location, established in accordance with article 55 of the Russian Civil Code, as well as individual persons or entities performing functions based on corresponding agreements. Activities of the Company representatives shall be based on these Rules and documents issued in elaboration hereof.
Profiling - a procedure of monitoring and passengers enquiry aimed at detecting persons threatening flight safety.
Flight - a scheduled or unscheduled aircraft flight performed in one direction between the airport of departure and airport of destination.
Scheduled Flight - aircraft flight performed en route according to the approved schedule.
Additional Flight - aircraft flight performed additionally to the schedule and on the same route as the scheduled flights.
Charter Flight - aircraft flight performed in accordance with aircraft charter agreement (air charter).
Charge - an approved amount in excess to the rate, charged by carrier or other authorized persons.
Discount - a reduction of a published rate, set by the Company according to IATA recommendations.
Customs Control during International Air Transportation - control over the movement of aircraft and transported cargo across the state border, including transfer of checked and carry-on baggage of individuals traveling on such aircraft, and transfer of foreign currency and currency valuables, intended for protection of state economy and ensuring the performance of the tasks of foreign economic policy.
Rate - a charge for air transportation of a passenger, excess baggage (in weight or quantity), cargo or mail consignments.
Standard Rate - a rate of a corresponding class of service effective without any restrictions during one year (except for seasonal rates which are valid during the transportation season).
Published Rate - a rate registered in accordance with established procedure, published in rate books or otherwise made available to persons in charge of reservations, sales and execution of passenger, baggage and cargo transportation documents.
Through Rate - a rate used for payment for transportation on the entire route.
Special Rate - a rate, which is different from a standard one, and which is set with consideration of discounts.
Charter Transportation - unscheduled air transportation, performed in accordance with aircraft charter agreement (air charter).
Company – UTair Aviation Joint Stock Company;
AC – Aircraft;
CA – Civil Aviation;
MCO – Miscellanies Charges Order;
TCH – Transport Clearing House;
AWB – Air Way Bill / consignment note;
IATA – International Air Transport Association;
ICAO – International Civil Aviation Organization;
PNL – Passenger Name List;
PNR – Passenger Name Record;
PTM – Passenger Transfer Message;
VIP – Very Important Person.
1.1 These Rules are developed based on Russian and international legal air transportation documents: requirements and recommendations of International Air Transport Association (IATA) and International Civil Aviation Organization (ICAO), Convention on Offences and Certain Other Acts Committed on Board Aircraft, Air Code of the Russian Federation, Federal Aviation Rules and other orders and industry standards in effect in civil aviation.
1.2 These Rules contain requirements for transportation of passengers, baggage, cargo and their handling, which are implemented within performance of passenger and cargo air transportation agreements.
1.3 The requirements established herein ensure the required level of safety and quality service of passengers, shippers, consignees during air transportations of passengers, baggage and cargo.
1.4 These Rules present an integral part of passenger and cargo air transportation agreements and shall be complied with at execution and during performance of these agreements.
2. General requirements
2.1 Application and Modification of Rules
2.1 When an agreement for air transportation of passengers, baggage and cargo is executed, rules, rates and charges effective at the date of issue of transportation document shall apply.
2.2 When services are provided at the airport of departure during transportation of passengers, baggage and cargo, rules, rates and charges effective at the date of such transportation shall apply.
2.3 Transpiration of passengers, baggage and cargo performed with aircraft leased by the Company is governed by aircraft lease agreement.
2.4 Transportation of the Company employees is governed by these Rules and relevant annexes of other regulatory documents issued in elaboration of these Rules.
2.5 Transpiration of passengers and baggage performed by carriers of various means of transport on the same transportation document (in direct / mixed communication) involving air transport is governed by special agreements between concerned parties.
2.6 Matters related to application of these Rules and other regulatory documents issued in elaboration of these Rules which concern passengers, their baggage, shippers (consignees) during transportation sale services, registration of transportation documents, boarding and disembarking (loading and unloading) shall be settled by officers of the Company or ground handling agent, transportation sales agent.
2.7 These Rules can be modified by the Company both at its option and as required by the current laws of the Russian Federation. For this purpose modifications of these Rules come into force after their official approval.
2.8 These Rules can be amended by the Company without notice to passengers, shippers and consignees, provided that such amendments do not apply to a passenger, shipper or consignee after execution of passenger air transportation agreement, cargo air transportation agreement.
2.9 These Rules must be available in all transportation sales agencies and the Company representative offices.
2.10 The Rules of passenger, baggage and cargo transportation are available at the Company web-site: www.utair.ru.
2.2 Charter operations
2.2.1 Charter operations are performed in accordance with Aircraft Charter Agreement (Air Charter) and in compliance with these Rules, unless otherwise specified in the agreement.
2.2.2 A passenger who accepts the conditions of transportation services specified in a Charter Operations Agreement shall comply with all conditions of the agreement and/or these Rules, whether he/she is a direct party of such agreement or not. A charterer shall provide a passenger with complete and true information regarding the condition of such transportation services.
2.2.3 Transportation of baggage by charter flights is performed in accordance with these Rules unless otherwise specified in agreement between the Charterer and the Company.
2.3 Legal Regulations
2.3.1 Rights, duties and responsibilities of the parties arising from passenger, baggage and cargo air transportation agreement are regulated by:
- conventions related to international air transportation services, ICAO documents and provisions of the applicable international treaties and agreements of the Russian Federation regarding air transport;
- Air Code of the Russian Federation and other regulations of the Russian Federation;
- these Rules.
2.3.2 When performing international air transportations these Rules are applied to the extent not contradicting to international agreements of the Russian Federation regarding air transport, to laws, regulations, rules and instructions of state authorities of the country to/from/over which such transportation is performed.
2.3.3 If any provisions specified herein or in transportation documents are in conflict with the laws and regulations of a corresponding country provided that they cannot be changed by the parties of air transportation services agreement, then such provisions will remain in force and are deemed to be a part of transportation services agreement only to the extent not contradicting to the above mentioned laws and regulations. At that invalidity of any provision of these rules does not affect validity of other provisions hereof.
2.3.4 When performing international air transportations the Company’s responsibility is regulated by conventions relating to international air operations, ICAO documents, except for those transportation services which can not be considered as transportation services according to such documents.
2.3.5 All the issues related to application of these Rules and arising out of relations between passengers, shippers and officers on duty, are settled by authorized representatives of the Company.
3. Conditions of air transportation
3.1 General conditions
3.1.1 Air transportation agreement
18.104.22.168 According to air transportation agreement the Company shall carry an aircraft passenger to a point of destination providing a seat in the aircraft which performs the flight specified in a ticket, and in case of baggage transportation – carry the baggage to a point of destination and release it to a passenger or person authorized to collect it.
22.214.171.124 A ticket printed on paper or issued electronically (electronic transportation document) is a document certifying execution of passenger transportation agreement, and information regarding conditions of air transportation agreement is provided in automatic information system for execution of air transportation documents.
126.96.36.199 Aircraft passengers shall pay for air transportation and their baggage in case they have baggage in excess of free baggage allowance.
188.8.131.52 According to agreement for air transportation of cargo the Company shall carry the cargo provided by shipper to a point of destination and deliver it to a person authorized to collect it (consignee), and the shipper shall pay for air transportation of this cargo.
184.108.40.206 Transportation of a passenger, baggage, cargo to an airport (point) of destination where this passenger, baggage and cargo must be delivered according to passenger air transportation agreement, cargo air transportation agreement (hereinafter referred to as airport (point) of destination) by several carriers under one transportation document or additional transportation documents executed along with it, where number of initial transportation document is indicated, shall be considered as a single transportation regardless of any transfer (reloading) or a stop during transportation.
3.1.2 Transportation documents
220.127.116.11 A transportation document in hard copy or in electronic format is:
- for passenger and baggage transportation – a passenger ticket (paper) and baggage receipt; electronic ticket and baggage receipt;
- for transportation of excess baggage – a payment receipt for such excess baggage;
- for transportation of cargo or unaccompanied baggage – air waybill;
- when a passengers, shipper or consignee pays charges or fees for provided services relating to performance of air transportation agreement - miscellaneous charges order (MCO).
18.104.22.168 A form of a ticket and baggage receipt, payment receipt for excess baggage, air waybill and miscellaneous charges order, and procedure of their registration and maintenance of register of transportation documents are established by federal executive transport authority.
22.214.171.124 Transportation documents specified in Par. 126.96.36.199 are transportation documents of strict reporting, subject to obligatory registration, and used as accounting, financial and control documents for cash and non-cash payments by passengers, shippers and mutual settlements between participants of a transportation process.
3.1.3 Schedule, delay and cancellation of flights
188.8.131.52 Scheduled flights are performed according to the schedule published by the Company.
184.108.40.206 A flight schedule reflects information which allows passengers and shippers to get the data on availability of regular air operations from a point (airport) of departure to other locations (airports), and regarding each transportation route - about the frequency of such operations, types of aircraft and other information.
220.127.116.11 Information published in a schedule must correspond to the information indicated in a passenger ticket and baggage receipt (air waybill) on the date of the above mentioned transportation documents.
18.104.22.168 The Company can change flight schedule. In this case the Company shall take all necessary steps to inform passengers and shippers which concluded passenger transportation agreements or cargo transportation agreements with the Company about the change of a flight schedule by any available means.
22.214.171.124 The Company can cancel or delay the flight specified in a passenger ticket and baggage receipt (air waybill), change AC type or the route of transportation if this is required by conditions of flight safety and aviation security, as well as by request of competent state authorities.
126.96.36.199 The Company shall take all measures for timely performance of transportation services according to concluded air transportation agreement.
188.8.131.52 As agreed upon with a passenger or shipper (consignee) the Company can perform transportation of this passenger or cargo in another flight to the same destination specified in a transportation document, or transfer them for transportation to another carrier, or arrange transportation by another type of transport, or refund the payment for such transportation services.
184.108.40.206 The Company shall not be liable for mistakes, corruptions or omissions in schedules, published by other entities without the Company's approval.
3.1.4 Route of transportation, change of route, date and time of departure
220.127.116.11 Transportation of passengers, baggage and cargo is performed between locations (airports) specified in transportation documents. Location (locations) on the route of transportation, specified in transportation documents, can be changed by agreement between the Company and a passenger (shipper).
18.104.22.168 If the Company is unable to perform transportation between locations specified in a transportation document, then it shall offer a passenger (shipper) another route of transportation, and if a passenger (shipper) rejects transportation on this route, then according to these Rules the Company shall refund the payment for transportation services.
22.214.171.124 If a passenger (shipper) changes the date and (or) time of transportation for later or earlier time than it is specified in a transportation document, it shall be considered as a termination of air transportation agreement by a passenger (shipper).
126.96.36.199 If a passenger wishes to follow a new route, a new ticket is issued to him/her.
3.1.5 Passenger stop on the route of transportation
188.8.131.52 A passenger can make one or several stops on a route of transportation in any intermediate airport, and in case of international transportation provided that it is approved by aviation (state) authorities of the country in which such a stop is supposed to be made. A passenger shall notify the Company or its transportation sales agent about his/her intention to make such a stop, when a passenger ticket and baggage receipt are issued. This stop shall also be reflected in a specified transportation document.
184.108.40.206 If a passenger’s transportation document is issued under a special rate, then a stop on the route of transportation is made with consideration of restrictions, set by the Company within application of such rate.
220.127.116.11 Stops of a passenger on a route of transportation are allowed within the passenger ticket validity period provided that they were approved by the Company or transportation sales agent, are indicated in passenger ticket and baggage receipt, and considered in calculation of the cost of transportation, and for international transportation – also approved by (state) aviation authorities of the country where the stop is supposed to be made.
18.104.22.168 If a passenger reserved transportation he/she did not declare a stop at an intermediate airport but wishes to make such a stop, and declares it at transfer airport or airport where the aircraft lands for maintenance and/or commercial service and then proceeds with the flight of arrival at this airport (hereinafter - transit airport), then such passenger is considered to voluntarily refuse the transportation, except cases where such refusal can be recognized as involuntary, and further transportation can be continued, unless otherwise specified in the treaties of the Russian Federation, after corresponding changes are made to the passenger air transportation agreement.
22.214.171.124 If a passenger cannot continue the flight from an intermediate airport for reasons under the control of the Company, then the Company shall transport the passenger to point of destination by the next flight in the Company schedule. Such passenger shall not be additionally charged for such transportation.
3.2 Reservation of aircraft capacity
3.2.1 General requirements
126.96.36.199 Reservation of capacity (passenger seat, tonnage (volume)) in the Company aircraft is a mandatory requirement to a passenger and shipper for transportation of a passenger, baggage and cargo by air transport.
188.8.131.52 Reservations of capacity are made by the Company or transportation sales agent.
184.108.40.206 Capacity can be reserved both by direct reference of a passenger or shipper to the Company or its transportation sales agent, and over the telephone, via facsimile communication, electronic mail, internet and other types of communication.
220.127.116.11 Capacity reservation is only valid if it is entered into the Company's booking system, performed according to the rules set by the Company, and does not contradict to the conditions of air transportation agreement.
18.104.22.168 When aircraft capacity is reserved the Company has the right not to provide a passenger with a certain seat in the aircraft cabin with a declared class of service. In this event the number of a certain seat provided to a passenger must be indicated by the Company or its transportation sales agent during check-in of a passenger and his/her baggage at the check-in point.
22.214.171.124 When transit cargo transportation is reserved the Company or its transportation sales agent must get the confirmation of capacity reservation for all legs of the route, including the legs operated by other carriers.
126.96.36.199 Passenger seats/capacity for specified date and flight are considered reserved only after a certain status is assigned by the electronic reservation system – "confirmed reservation".
188.8.131.52 The Company is liable to the passenger if transportation with a "confirmed reservation" status did not take place.
184.108.40.206 If there are no seats on the flight and if a passenger is on a waiting list, then a passenger who has a ticket with "unconfirmed booking" status has priority over a person who wishes to purchase a ticket for this flight at airport. However the Company is not liable to the passenger if transportation with an "unconfirmed reservation" status did not take place.
220.127.116.11 The possibility to change or cancel the reservation for a passenger who paid for the ticket as per a special rate can be limited or eliminated according to the rules on application of the specified rate.
18.104.22.168 If a passenger did not use a reserved passenger seat for some leg of the route, such passenger shall inform the Company about his/her intention to proceed with the transportation on further route legs not later than 40 minutes prior to departure time of the first flight appointed in the ticket. If the passenger did not inform the Company about his/her intention to proceed with the transportation, the Company is entitled to cancel the reservation for each of the next route legs provided for this passenger by the Company, or upon the Company's request by another, including foreign, carrier without notice to the passenger. The passenger's refusal to proceed with transportation at any route leg is recognized as a change of route and executed in accordance with the procedure provided for the change of the terms of passenger air transportation agreement by passengers.
22.214.171.124 If a shipper paid for transportation, but due to some reasons wishes or has to postpone cargo transportation for the later date, he must inform the Company of such an intention not later than 2 days before departure of the initially planned flight. Otherwise the shipper shall compensate for the failure aircraft cargo capacity, and the Company may refuse to postpone the reservation.
126.96.36.199 If a shipper refuses to proceed with transportation that was already paid for, then he/she shall inform the Company about it not later than 2 days before the flight. In this case a sales agent cancels the order and refunds the payment.
3.2.2 Capacity reservation time
188.8.131.52 Reservation of aircraft capacity for a passenger (shipper) shall be considered preliminary until the passenger (shipper) makes a payment, and the Company or its sales agent issues a transportation document.
184.108.40.206 Reservation shall be cancelled without notice to passenger in the following cases:
- if a passenger does not pay for transportation in time as set by the Company and his/her ticket is not issued;
- in a shipper does not present cargo for transportation in time stipulated by the Company or ground handling agent;
- if the shipper presented cargo with incorrectly executed documentation, needed to meet the requirements associated with border, customs, sanitary and quarantine, veterinary, quarantine, phytosanitary control contemplated by the laws of the Russian Federation and/or the laws of the country to/from/through which the transportation is performed, or if cargo does not meet the established requirements.
220.127.116.11 Reservation and ticketing is performed in accordance with the rules on rate application and has the following time limits:
- for reservations more than 30 days before the flight – a ticket must be bought out within 30 days but not more than 30 days before the flight;
- for reservations less than 30 days before the flight – a ticket must be bought out within 7 days but not more than 7 days before the flight;
- for reservations less than 7 days before the flight – a ticket must be bought out within 24 hours but not more than 24 hours before the flight;
- the last day before the flight – a ticket must be bought out during a reservation procedure;
18.104.22.168 In special cases the Company is entitled to request a passenger, shipper to reconfirm the reservation. Such a confirmation is made by a passenger, shipper in person or using any types of communication. The reservation can be cancelled by the Company unless this requirement is complied with.
3.2.3 Passenger, baggage and cargo information
22.214.171.124 When making a reservation a passenger provides the Company or its transportation sales agent with the required information regarding route of transportation, date and time of departure, necessary number of seats, class of service on board aircraft, citizenship of a passenger, as well as personal details and, if appropriate, special conditions of passenger, baggage transportation. If a passenger refuses to provide information required for reservation, the reservation shall not be made. When making a reservation a passenger can provide his/her phone number or other contact information.
126.96.36.199 When booking a transportation capacity a shipper shall provide the Airline or its transportation sales agent with the information regarding details of shipper and consignee, name of goods, proposed date of shipment, gross weight and volume of goods, dimensions of each piece, number of pieces, handling requirements, features of cargo requiring special conditions or precautions during shipment, storage and handling.
188.8.131.52 A passenger must be aware that the personal information provided to the Company is used for reservation of a seat and providing other services. The Company shall keep the received information confidential and disclose it only when necessary to its representatives and other carriers, or persons providing additional services. The Company shall not disclose the information about a passenger to third parties, unless it is required by laws and regulations of the Russian Federation, and by conditions of transportation agreement between the passenger and the Company.
184.108.40.206 The Company has to give its consent in case of transportation of:
- a child unaccompanied with a major passenger or a passenger, who in accordance with the laws of the Russian Federation has become completely capable before reaching eighteen years of age, who will be transported under the Company's supervision;
- a passenger with a child under two years old;
- a severely ill passenger;
- a passenger on stretchers;
- a blind passenger with a guide dog;
- a disabled passenger (a passenger, whose ability to move during transportation by air is limited and/or whose condition requires special attention during service (hereinafter referred to as passenger with limited mobility));
- a passenger transporting arms and/or ammunition;
- baggage exceeding the free baggage weight allowance established by the Company(hereinafter referred to as excess baggage);
- baggage, where the sum of three dimensions of one packed piece exceeds two hundred and three centimeters (hereinafter referred to as oversize baggage);
- baggage, where weight of one piece exceeds thirty two kilograms (hereinafter referred to as heavy baggage);
- baggage that has to be carried in the cabin only;
- currency in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals or semiprecious stones including industrial diamonds (hereinafter referred to as valuable cargo);
- cargo with declared value;
- shipments that may spoil due to expiry date of storage or because of adverse effects of temperature, humidity or other conditions of environment (hereinafter referred to as perishable cargo);
- shipments that may pose a threat to health, security, property or environment and that are set in list of dangerous goods or classified as dangerous goods according to Russian Federation treaties and Russian Federation laws (hereinafter referred to as dangerous goods);
- cargo, where the weight of one piece exceeds eighty kilograms (hereinafter referred to as heavy cargo);
- cargo, where dimensions of one piece exceed dimensions of cargo doors and/or compartments of passenger aircraft (hereinafter referred to as oversize cargo);
- cargo, where weight of on cubic meter is less than one hundred and sixty seven kilograms (hereinafter referred to as bulky cargo);
- dogs, cats, birds and other small pet (tame) animals (hereinafter referred to as pet animals (birds)), working dogs of canine service of federal executive authorities (hereinafter referred to as working dogs);
- animals, birds, insects, fish, etc.;
- cargo requiring special transportation conditions;
- human remains and animal remains;
- a transit passenger without visa.
3.3 Rates, charges and discounts
3.3.1 General requirements
220.127.116.11 A rate is a cost of transportation from a point of departure to a point of destination. A rate does not include ground transport services between airports and between airport and center of a city, unless such services are stipulated in transportation agreement and provided without additional charges.
18.104.22.168 Changes of rates and rules do not affect the conditions of a concluded air transportation agreement.
22.214.171.124 The applied rate must be valid as of the date of transportation. The tickets which are issued and paid for before the change of the rate or currency rate announced by the Company are valid without extra charge for the rate as of the date of transportation, if there are no changes to air transportation agreement.
126.96.36.199 Rates calculated according to the rules on rate application are applied for transportations governed by these Rules.
188.8.131.52 A passenger is entitled to change the route of transportation unless otherwise provided by special conditions of rate application for the initial transportation.
184.108.40.206 If a passenger changes his/her route during transportation, and the rate is changed, then a new ticket is issued for the rate corresponding to the mew transportation. Rate for changed transportation is calculated in accordance with the rules of recalculation of rate associated with the change of route. The surcharge, if the rate for the changed transportation is higher, is calculated as a difference between the rate for changed transportation and the initial rate including all required charges. The resulting amount is charged from the passenger. If the changed rate is less than the initial one, then the rate difference is not paid to the passenger.
220.127.116.11 The Company can refuse to carry a passenger and his/her baggage, if no payment according to the corresponding rate is made, and if taxes and charges are not paid, or credit arrangement between the Company and the passenger is not complied with.
3.3.2 Taxes and other duties
18.104.22.168 The procedure of calculation of taxes and duties paid by passengers is established by corresponding competent authorities and brought to the notice of passengers at agencies and representative offices during the sale of transportation services.
22.214.171.124 Any tax or duty shall be paid by a passenger in addition to the rate.
126.96.36.199 Rate discounts are established in accordance with special instructions of the Company developed based on applicable laws and regulations of the Russian Federation, regulatory documents of Federal civil aviation authorities, Schedule and Rate Center and IATA recommendations.
3.3.4 Currency of rates and charges
188.8.131.52 Rates, charges, taxes shall be paid with currency specified by the Company in accordance with the rules on currency regulation of the selling country.
184.108.40.206 If the payment for transportation is made with a currency different from the currency of rate publication, then the equivalent of payment is calculated based on the official IATA rate as of the date of the payment and published in computer reservation system.
3.3.5 Charge for passenger's refusal of flight
220.127.116.11 If a passenger refuses to buy a reserved seat or fails to appear for check-in or boarding after check-in by the time indicated by the Company, or if a passenger appears with improperly issued or unavailable entry/departure documents, and as the result fails to use a reserved seat, then he/she can be charged an amount as specified in the Company rules.
18.104.22.168 The charge for passenger's refusal of flight is not levied in the following cases:
- if a passenger notifies the Company of his/her refusal to fly later than 24 hours before the aircraft departure;
- refusal of transportation route legs with an open departure date;
- refusal of transportation route legs with unconfirmed reservations;
- refusal to transport children under two years of age carried without providing a separate seat;
- in other cases stipulated by the Company.
3.4 Change transportation conditions
3.4.1 General requirements
22.214.171.124 The following circumstances can justify the change of carrier, route and class of service:
- the Company cancels or delays the flight;
- the Company does not perform landing at airport specified in a transportation document;
- the Company does not provide a seat for the flight, date or class of service indicated in a transportation document;
- the Company or its ground handling agent have caused the passenger to miss the Company's connection flight, for which he/she had a reservation.
126.96.36.199 In the above cases the Company must:
- either refund the ticket price for transportation without application of penalties to the passenger;
- or arrange for further transportation with a minimum possible delay or inconvenience to the point of destination or point of stopover specifiedin the ticket, if required, for higher value and without additional costs for the passenger: with its own flight,with a flight of another Airline.
188.8.131.52 If further transportation is provided according to paragraph 184.108.40.206 (sub-paragraph 2), then the upgrade of class of service is allowed only if by the time of new reservation there are no seats in the compartment of the same class for which the initial payment was made. If the class of service was upgraded a passenger shall not be seated in compartment with a lower class of service during transportation with an acceptable flight.
3.4.2 Transfer of baggage to the flight of another Airline
220.127.116.11 When a passenger is transferred to the flight of another Airline the Company shall:
- either refund the money previously received as payment for reservation of transportation of excess baggage for a passenger to be able to pay for baggage transportation him-/herself;
- or upon arrangement between the Company and another Airline transfer the baggage to the flight of such other Airline per excess baggage payment receipts issued on behalf of UTair Aviation JSC.
3.4.3 Reimbursement of expenses
18.104.22.168 If transport expenses for the changed route or class of service are lower than the initially paid rate, such difference is reimbursed to the passenger.
4. Transportation of passengers
4.1 General requirements
4.1.1 A passenger ticket and a baggage receipt (hereinafter - ticket) are transportation documents verifying air transportation agreement between the Company and a passenger.
4.1.2 A paper ticket includes:
- control, agent, flight, passenger and other additional coupons arranged according to the approved form;
- text pages containing information regarding the conditions of air transportation of a passenger and his/her baggage on domestic (international) air lines, basic rights, obligations and responsibilities of the Company and a passenger, items and substances not allowed for transportation, and other information required for a passenger.
22.214.171.124 A ticket is issued based on passenger identification document required in accordance with the laws of the Russian Federation or international treaties of the Russian Federation for transportation of passenger on the route stipulated by air transportation agreement. Passenger identification documents are:
- regular domestic passport;
- regular international passport;
- diplomatic passport;
- service passport;
- seafarer's passport (seafarer's identification document);
- birth certificate (for people under 14 years of age);
- certificate of the member of the Federal Council and member of the State Duma of the Federal Assembly of the Russian Federation - for deputative authority validity period;
- certificate of identity - for military personnel: officers, ensigns, warrant officers;
- military service card (for compulsory and contract enlisted servicemen);
- certificate of release from confinement institutions for persons released from confinement institutions;
- certificate issued to a convict authorized for long-term or short-term departure from confinement institutions;
- temporary identification document issued to Russian citizens by internal affairs authorities in case of loss or replacement of passport;
- national passport;
- residence permit.
4.1.3 Agreement conditions, rules and other information, names of fields, sections, other printings on the form of the ticket used for domestic routes must be in Russian, and for international routes - in Russian and English. The front side of the Company's form of ticket cover shall bear the inscription "Passenger ticket and baggage receipt" and the name of the Company, legal address, and the front side of the neutral form cover shall bear the inscription "Passenger ticket and baggage receipt" and the name and legal address of the company.
4.1.4 An electronic ticket is a document which is used in order to verify passenger and baggage air transportation agreement, where air transportation information is provided in digital electronic form.
4.1.5 A passenger can receive an executed ticket or electronic ticket itinerary receipt at the Company's or sales agent's transportation sales point personally or by choosing delivery method agreed upon with the Company or transportation sales agent, or receive an electronic ticket itinerary receipt personally as prescribed by the Company or transportation sales agent.
4.1.6 A passenger ticket (in hard copy or electronic format) must contain information reflecting the conditions of passenger and baggage transportation between specified points, airports on a certain route of transportation, date of transportation, flight number, class of service etc.
4.1.7 A passenger ticket (in hard copy or electronic format) is issued to a passenger only after the payment for transportation is made according to the rate established by the Company.
4.1.8 A passenger is allowed for transportation (in the event of issuing a ticket in hard copy) only after he/she presents a passenger ticket executed in accordance with the rules, set by the Company, and containing a flight coupon. A passenger shall keep the ticket until the end of transportation, and in case a claim arises – until the claim is settled. A ticket must be presented upon request of employees of the Company or its ground handling agent. This clause does not cover cases when electronic ticket is used.
4.2 Lost, damaged or invalid ticket
4.2.1 If a ticket was declared lost by a passenger, or if it was improperly issued or damaged, the Company shall immediately take all necessary actions to confirm the existing passenger air transportation agreement.
4.2.2 If it is established that passenger air transportation agreement was not concluded, then the ticket shall be declared invalid and a passenger shall not be allowed for transportation. The invalid ticket is cancelled by the Company’s statement where the reasons for such invalidation are indicated.
4.2.3 If it is established that passenger air transportation agreement was concluded, the Company admits a passenger to transportation in accordance with the conditions of the concluded passenger air transportation agreement and issues a ticket.
4.2.4 If it is necessary, a ticket in hard copy which was declared invalid for the reasons within the control of the Company is exchanged. A ticket which was declared invalid for the reasons beyond the control of the Company must be withdrawn and can not be exchanged. In all such cases a sales agents shall make a written statement indicating the reasons for declaring the ticket invalid.
4.2.5 Upon passenger’s request the Company can issue a copy of the lost or damaged ticket. A copy is issued provided that a passenger presents information regarding the lost or damaged ticket (place and date of purchase, route, flight number, date of departure), guarantees in writing to pay for all the expenses of the Company related to the use of the lost or damaged transportation document, its coupons by another person, or refund the amounts under such transportation document to the benefit of another person. In some cases the check of provided information may require some time.
4.2.6 A copy is issued if the lost or damaged transportation document was executed on the Company's form, СПД-НСАВ ТКП. A copy of transportation document, issued by another carrier, is issued only after such carrier provides an approval in writing.
4.2.7 A copy of a transportation document is a copy of initially issued transportation document and is valid for transportation on the initial route. After the copy is issued, the date of departure and the route of transportation can be changed in accordance with the rules of rate application. The cost of transportation is not refunded under a copy of transportation document.
4.2.8 The Company can issue copies of the following transportation documents: passenger ticket, air waybill, baggage receipt. Miscellaneous charges order which was lost or damaged by a passenger can not be restored, and a copy of this document is not issued.
4.2.9 Changes in a passenger ticket by passenger's request are acceptable with consent of the Company, and are made by the Company or its transportation sales agent only.
4.3 Ticket transfer
4.3.1 Tickets cannot be transferred for use by other people. A passenger qualifying for transportation based on a ticket issued for another person has no right for transportation or for refund of unused ticket or portion thereof.
4.3.2 The use of the ticket by a person not indicated in this ticket is not allowed. If a ticket is presented by a person not indicated in this ticket, then the ticket shall be withdrawn by the Company, and the cost of such ticket shall not be refunded to the presenting person. In this case the Company issues a statement indicating the reasons for such ticket withdrawal.
4.4 Ticket validity period
4.4.1 A ticket issued according to standard rate is valid for transportation within one year starting from the date of departure under the first flight coupon, and if no flight coupons were used, then it is valid within one year from the date of ticket issue.
4.4.2 A ticket issued according to special rate is valid for transportation only within the period set by the rules on such rate application. If requested by passenger, the period of ticket validity which is paid for under special rate can be extended for up to one year starting from the date of departure under the first flight coupon, if the transportation began, or starting from the date of ticket issue, if no flight coupons were used. In this case a passenger shall be additionally charged according to standard rate valid as of the date of reissue, unless otherwise provided by the rules on rate application.
4.4.3 Each flight coupon of a ticket is valid for passenger transportation between indicated points according to the corresponding class of service. If a ticket is issued with an open date of departure, then reservation is made in accordance with the passenger's request provided there are seats available for this flight within the period of ticket validity.
Note - The Company allows for inconsequent use of flight coupons for transportation of passengers and baggage, as well as for reimbursement of amounts paid under them.
4.4.4 The ticket validity period can be extended without additional payments, if the Company:
- cancelled or delayed the flight specified in the passenger’s transportation document;
- did not perform landing at airport specified in the passenger’s transportation document;
- did not provide a seat for the flight, date or class of service specified in the passenger’s transportation document;
- issued a ticket to a passenger incorrectly;
- does not have a possibility to provide a passenger seat and a place in an aircraft to a passenger having a ticket with an open date of departure and who applying reservation.
4.4.5 Departure shall be moved to the Company's nearest possible flight with seats available in a corresponding class of service specified in the ticket.
4.4.6 In the event of illness of a passenger or his/her family member traveling with the same flight, the period of validity can be extended for maximum 7 days after recovery. If on this route the Company performs flights with the frequency of less than once a week, the ticket validity period is extended until the nearest flight with seats available in the corresponding class of service specified in the ticket. In this case the passenger is not charged with additional payments to the standard rate effective at the date of such reissue.
4.5 Passenger services
4.5.1 Passenger and baggage check-in
126.96.36.199 A passenger with a ticket shall in good time, not later than specified by the Company, arrive at the point of passenger and baggage check-in to undergo the established procedures of passenger and baggage check-in, payment for excess and/or other baggage subject to payment, personal screening, etc. to comply with requirements associated with border, customs, sanitary and quarantine, veterinary, quarantine, phytosanitary control, as stipulated by the laws of the Russian Federation or the laws of the country from which the transportation is performed, as well as at the aircraft boarding point.
188.8.131.52 Passengers and baggage are checked in based on the ticket and document identifying the passenger which a ticket is being issued to, as well as other documents stipulated by the laws of the Russian Federation, if required.
184.108.40.206 For international transportations a passenger shall have properly executed exit, entry and other documents required in accordance with the laws of the country to/from/trough which transportation will be performed.
220.127.116.11 The Company shall not be held liable for issues of interrelations between a passenger and state services (customs, border control, immigration, airport aviation security service and others), unless otherwise provided by international and national legislative documents of the country of departure/transfer/stopover/destination. If such liability of the Company is contemplated in accordance with the requirements of state departure/entry laws and regulations, the Company is entitled to check all required documents at check-in and boarding, and refuse to transport a passenger in case such documents are unavailable.
18.104.22.168 Passenger and baggage check-in is performed in advance: for international flights - 3 hours in advance, for domestic flights - 90 minutes in advance of aircraft departure, as specified in the ticket.
22.214.171.124 Passenger check-in ends 40 minutes before the time of aircraft departure according to schedule.
126.96.36.199 When baggage is checked in a passenger is given a part (coupon) of a numbered baggage tag, and the other part is attached to each piece of baggage accepted for transportation by the Company under the Company's responsibility for keeping these items intact from the time they are checked by the passenger till they are released to the passenger. The numbered baggage tag is used to identify each piece of checked baggage. To indicate special transportation conditions a special non-numbered baggage tag is attached to the checked baggage. The items carried by passenger inside aircraft cabin are marked with a non-numbered tag "carry-on baggage".
188.8.131.52 A passenger who is late for check-in or boarding, or arrives with improperly issued entry/departure documents, or fails to present such documents, and as the result fails to use a booked seat, may be charged in accordance with the rules on a corresponding rate application. Such amount is not charged in case of involuntary refusal of transportation.
184.108.40.206 A passenger who is late for check-in can be denied from transportation with this flight. Baggage of checked-in passenger who is not present for boarding is subject to removal from the flight and mandatory screening.
220.127.116.11 For the sake of flight safety passengers, their carry-on baggage, checked baggage and cargo are subject to preflight check and profiling procedure. All passengers regardless of their status and rank, except members of the Federal Protection Service of the Russian Federation and persons accompanied by them, are subject to screening and profiling procedure.
18.104.22.168 A preflight check at airport is performed by authorized representatives of aviation security service involving transport internal affairs agencies personnel, and on aerodromes and landing sites with no aviation security service – by pilot-in-command or crew member designated by him/her with participation of regional internal agencies personnel.
22.214.171.124 A preflight check does not exclude the possibility to perform the check in the course of investigative work, criminal proceedings and other activities by duly authorized persons in a manner prescribed by laws and regulations of the Russian Federation.
126.96.36.199 When performing international flights a preflight check is carried out after the border, customs, sanitary and quarantine, immigration, veterinary, phytosanitary and other types of control.
188.8.131.52 If the appropriate documents are available the following items are exempt from hand search and not subject to detention:
- diplomatic mail, consular pouches and other official correspondence of foreign institutions and international organizations equivalent to it in accordance with the international treaties of the Russian Federation;
- cargo and mail carried on board cargo aircraft and accompanied by armed personnel of the Russian Federal Security Service, Russian Ministry of Internal Affairs, servicemen of the Russian Ministry of Defense, correspondence accompanied by personnel of the State Courier Service of the Russian Federation, Special Liaison of the Federal State Unitary Enterprise - Main Special Communication Center and Intergovernmental Courier Communication (hereinafter - special cargo).
184.108.40.206 Special cargo must be packed in appropriate package and sealed. The number of pieces, weight and details of the seal the special cargo is sealed with are entered into the supplementary sheet certified with the signature of the person (entity) in charge.
220.127.116.11 If a passenger refuses to undergo preflight screening the air transportation agreement is deemed terminated.
4.5.2 Passenger service on board aircraft
18.104.22.168 Passenger services on board aircraft are provided as an integral part of a complex of services rendered by the Company to its customers.
22.214.171.124 The main tasks of passenger cabin personnel are to ensure flight safety and provide passenger services on board.
126.96.36.199 Individual passenger services are provided on board aircraft during flight according to different classes on corresponding air routes and flights.
188.8.131.52 Catering and services onboard UTair flights is provided under Russian Federation Law.
184.108.40.206 Services during the flight must include:
- briefing passengers on the flight conditions and rules of conduct on board aircraft, main and emergency exits, conditions of emergency egress from aircraft, and location of individual protective means and inflatable slides in AC cabin;
- providing beverages and meals according to established procedure;
- first aid (if required);
- music and/or video service (in properly equipped aircraft);
- additional services stipulated by the Company.
220.127.116.11 Procedure and scope of the above services are regulated by internal Company documents.
4.5.3 Provision of services and information services
18.104.22.168 The Company provides services related to air transportation to passengers (shippers) at airports and other points of transportation registration, points of sale of transportation services and on board an aircraft. The provided services must be aimed at rendering services of high quality to passengers (shippers) and consignees.
22.214.171.124 The Company or its ground handling agent ensure the following at the airport:
- passengers and baggage check-in for transportation;
- delivery of passengers to aircraft parking place and their boarding;
- delivery of baggage the aircraft parking place, loading, stowing and securing of baggage on board aircraft;
- passengers' disembarking from aircraft, delivery of passengers to airport terminal;
- unloading of baggage from aircraft, its transportation and release to passengers;
- special aviation security monitoring;
- customs, border, and if required sanitary and quarantine, immigration, veterinary and phytosanitary control in case of international transportation.
126.96.36.199 The Company or ground handling agent provide passengers at an airport with visual and aural information regarding:
- aircraft time of departure and arrival;
- point and time of check-in for the flight specified in the ticket;
- point and time of passengers' boarding into aircraft;
- delay or cancellation of flight or reasons for flight delay or cancellation;
- means of transportation to the nearest settlement between airport terminals and between airports;
- rules and procedures of pre-flight and post-flight screening of passengers and baggage;
- general rules of compliance with requirements associated with border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control by passengers in accordance with the laws and regulations of the Russian Federation;
- location of mother's rooms;
- rules of transportation of arms and special equipment;
- List of primary dangerous substances and articles forbidden (allowed upon compliance with required transportation conditions) to be carried on board aircraft by passengers in checked baggage and personal carry-on articles;
- other special conditions of transportation.
188.8.131.52 The Company shall provide passengers with accurate and timely information regarding aircraft traffic and performed services.
184.108.40.206 When transportation is paid for and/or executed the Company or its ground handling agent shall provide a passenger with accurate and complete information regarding transportation conditions, including information regarding:
- as mentioned in the executed transportation document;
- conditions of passenger air transportation agreement, including free baggage allowances, articles and substances forbidden for transportation, special conditions of baggage transportation, etc.;
- conditions of rate application;
- the Company's transportation rules;
- the actual carrier;
- means of travel to departure airport;
- where and when check-in for flight begins and ends;
- general requirements associated with border, customs, sanitary and quarantine, veterinary, quarantine and phytosanitary control, stipulated by the laws of the Russian Federation;
- the rules and procedure of pre-flight and post-flight screening of baggage and passengers;
- conditions of service on board aircraft;
- the type of aircraft;
- liability for violation of these rules;
- the rules of carriage of arms, ammunition and special equipment;
- information on the conditions of transportation if children and other categories of passengers, on documents that have to be presented by passengers for their transportation by air;
- other information relating to the use of air transport.
220.127.116.11 The following shall be present at the Company representative offices:
- the Company's licenses and certificates;
- aircraft flight schedule for this airport;
- the Company's rules of transportation;
- information on location of airport services and officers responsible for passenger service and handling of baggage and cargo;
- information regarding screening procedure, articles and substances forbidden for transportation by air transport, liability for violation of these Rules, regarding rules of carriage of arms and special equipment;
- information regarding the conditions of transportation of children and other categories of passengers, documents presented by a passenger for transportation by air, free baggage allowances by the types of aircraft.
4.5.4 Passenger service at airport of destination
18.104.22.168 Upon arrival a passenger is delivered to airport terminal to receive his/her checked baggage. If provided by the laws of the state of entry, a passenger shall undergo:
- sanitary and quarantine control (if required);
- passport control (including completion of required documents by people arriving for permanent residence);
- veterinary control;
- customs screening (including completion of customs declaration).
4.5.5 Passenger service in case of interruption of transportation
22.214.171.124 If transportation is interrupted through the Company's fault, as well as in case of a flight delay, flight cancellation due to unfavorable weather conditions, due to technical and other reasons, in case transportation route is changed the Company shall provide for the following services for passengers at departure points and intermediate points:
- mother's rooms for passengers with children under seven years of age;
- two phone calls or two e-mail messages in case waiting for departure for more than two hours;
- refreshment drinks in case waiting for more than two hours;
- hot meals in case of waiting for departure for more than four hours, and than every: six hours - at day time and every eight hours at night;
- hotel accommodation in case of waiting for departure for more than eight hours at day time and more than six hours at night;
- delivery by transport to airport or hotel and back when hotel is provided without additional charges;
- storage of baggage.
Note - Services indicated herein are provided without charging additional payments.
4.6 Transportation of certain categories of passengers
4.6.1 Transportation of passengers on preferential terms
126.96.36.199 Certain categories of passengers are entitled to air transportation on preferential terms in accordance with the laws and regulations of the Russian Federation.
188.8.131.52 Transportation documents to such passengers are issued upon presentation of documents confirming the right for preferential transportation by air in accordance with the laws and regulations of the Russian Federation.
4.6.2 Transportation of business class passengers
184.108.40.206 Business class passengers of the Company are provided with additional services to enhance the level of comfort during air transportation.
220.127.116.11 Business class passengers pass all check-in formalities at airport terminals at a separate check-in counter, if it is available, and carried to an aircraft by a separate bus after economy class passengers are delivered.
18.104.22.168 At the airport business class passengers may be offered to visit a business lounge. The Company informs a passenger about such services during check-in.
22.214.171.124 At airports where special points of screening for business class passengers are unavailable, these passengers undergo preflight screening at one of the special screening points after all other passengers undergo the screening procedure.
126.96.36.199 On board aircraft business class passengers are provided with special services.
188.8.131.52 Upon arrival at airport of destination business class passengers are the first to leave the aircraft and to be delivered to airport terminal.
4.6.3 Transportation of children
184.108.40.206 Children under two years of age and disabled children are transported only if accompanied by a major passenger or a passenger who in accordance with Russian laws has become completely capable before reaching eighteen years of age.
220.127.116.11 Children older than twelve years can be transported unaccompanied by major passengers or passengers who in accordance with Russian laws has become completely capable before reaching eighteen years of age.
18.104.22.168 One child under two years of age is transported free of charge on domestic routes and for international routes - with a ninety percent discount off a standard or special rate, if special conditions for application of special rate are absent, and without provision of a separate seat for the child.
22.214.171.124 Other children under two years of age and from two to twelve years of age travelling with a passenger are transported with a twenty-five percent discount off the standard or special rate, if special conditions for application of special rate are absent, with provision of a separate seat for these children. If a child under two years of age is provided with a separate seat upon request of accompanying passenger, then seventy-five percent of the standard or special rate is paid, if special conditions for application of special rate are absent.
126.96.36.199 The child's date of birth shall be specified in the ticket. When buying a ticket and checking-in a passenger travelling with a child must present a document verifying the child's age (birth certificate) to the Company. The child's age is determined as at the date of beginning of transportation from the airport (point) of departure specified in a transportation document. The Company is entitled to verify the age of a child.
188.8.131.52 When the route is changed after beginning of transportation, the ticket is reissued under the rate with a discount for the child corresponding to the age of the child as at the date of beginning of transportation, even if the child's age changed by the time of reissue.
184.108.40.206 A minor citizen of the Russian Federation usually departs from the Russian Federation with at least one of the parents, foster parents, guardians or custodians. If a minor citizen of the Russian Federation departs from the Russian Federation unaccompanied, then in addition to passport he/she must have a notarized permission of the above persons for departure of the minor citizen of the Russian Federation specifying duration of departure and the country (countries) he/she is going to visit.
4.6.4 Transportation of unaccompanied children
220.127.116.11 The Company does not perform transportation of unaccompanied children under 12 years of age. A child under 12 years of age is transported accompanied by a major passenger, who in accordance with Russian laws has become completely capable before reaching eighteen years of age.
18.104.22.168 In exceptional cases transportation of an unaccompanied child with the Company's flight can be allowed upon written consent of the Company.
4.6.5 Transportation of physically disabled passengers
22.214.171.124 Physically disabled passengers and sick passengers is a category of passengers, whose ability to move during the use of air transport is limited and/or whose condition requires special attention when they are serviced. Transportation of passengers of this category must be coordinated with the Company when reservations are made.
126.96.36.199 When a sick passenger is transported before the flight the Company shall be provided with a medical certificate signed by a doctor and containing a permission for his/her transportation by air, as well as special requirements for conditions of transportation of such passenger.
188.8.131.52 The Company can unilaterally terminate a passenger air transportation agreement, if the passenger's state of health requires special conditions of air transportation or is posing a threat to the passenger or other people, which is evidenced by medical documents and also creates unrecoverable inconveniences for other people.
184.108.40.206 A passenger must determine the possibility to use air transport based on his/her state of health.
220.127.116.11 The Company shall not be held liable for consequences arising during or after transportation of a passenger due to his/her state of health, which is certified with the passenger's commitment (acknowledgement).
18.104.22.168 Passengers on stretchers are transported with provision of additional seats that are paid for in accordance with the rate established by the Company.
22.214.171.124 In exceptional cases passengers in wheel-chairs unable to move on their own, whose state of health does not require special attention, can be transported under the Company's supervision and after execution of a written application for transportation under the Company's supervision.
126.96.36.199 Passengers in wheel-chairs are seated in passenger seats on board aircraft. Such passengers are delivered on board by an accompanying person or the Company representative, if transportation under the supervision of the Company is approved. Wheel-chairs are carried in baggage compartment or in the cabin (if it is possible).
188.8.131.52 Passengers on stretchers can be admitted for transportation after the payment of a corresponding rate and only with an accompanying person. Sick passengers on stretchers are transported in economy class compartment. Transportation of passengers on stretchers must be approved by the Company when reservation is made. .
184.108.40.206 Passengers in wheel chairs or sick passengers can carry the following in addition to free baggage allowance (without any additional charges): a wheel chair, crutches, medications (required in flight) if they are with a passenger and not in checked-in baggage.
220.127.116.11 The Company or a person authorized by the Company checking in physically disabled passengers or sick passengers shall inform ground personnel at points of departure, transit, transfer and destination about such passengers on board.
18.104.22.168 Disabled and sick passengers at airports receive special service from medical units personnel. The Company personnel perform monitoring functions only and provides assistance to the above passengers only if it is required.
22.214.171.124 The rules of this section do not cover transportation of passengers in wheel chairs and sick passengers by aircraft performing special charter flights and ambulance aircraft.
126.96.36.199 Blind passengers accompanied by guide-dogs can be transported upon presenting a document certifying that this passenger is disabled and a document certifying that the dog is a trained guide-dog.
188.8.131.52 A deaf and blind passenger shall be transported with an accompanying person that provides him/her assistance during the flight.
184.108.40.206 A blind or deaf passenger, a passenger in wheelchair can be transported without an accompanying person.
220.127.116.11 When physically disabled passengers are seated or sick passengers are accommodated in aircraft cabins special features of their transportation shall be considered. When seats are allocated the following conditions shall be complied with:
- they must not be in the way in case of emergency evacuation;
- they must not hinder free access to emergency exits;
- they must be convenient for their boarding/disembarking and for the passengers themselves;
- seats for accompanying persons must be allocated next to the accompanied.
18.104.22.168 A blind passenger can be accompanied by a guide-dog.
22.214.171.124 A guide-dog accompanying a blind passenger is carried in addition to the free baggage allowance. The dog must have a dog collar and a muzzle, and it must be tied to a seat of the passenger it accompanies.
126.96.36.199 The number of guide-dogs onboard is determined by the number of disabled passengers onboard and can be limited depending on the type of aircraft. The Company publishes the limits for each type of aircraft on its official website. Guide-dogs accompanying a blind and/or deaf passengers take precedence over other animals regardless of the order of reservation for the flight.
4.6.6 Provision of additional seats for passengers
188.8.131.52 In order to have transportation services of enhanced comfort level a passenger can make a reservation for a required number of seats. Payment for additional seats is made per the rate with a sufficient amount of passenger seats as at the purchase of the ticket.
184.108.40.206 Passengers who have paid for additional seats are entitled to carry free baggage as allowed by established rate for each paid seat.
4.6.7 Transportation of transit and transfer passengers
220.127.116.11 When issuing a passenger ticket for the route with landing or transfer at an intermediate airport, the Company or its service company shall notify a passenger on the procedures he/she has to undergo at the transit/transfer airport, and provide a confirmed reservation to the final destination with a minimum connection time set by the Company.
18.104.22.168 Delivery of passengers from aircraft to airport upon the aircraft's arrival at transit/transfer point, and boarding of these passengers for further flight to a point of destination is performed in the first instance. When handling baggage at the point of the initial departure each piece is marked with special signal (transfer) label and loaded/unloaded in accordance with the regulatory documents.
4.6.8 Transportation of VIP passengers
22.214.171.124 When performing transportation of VIP persons the Company shall in a timely manner provide such persons and those who accompany them with information regarding departure/arrival, assist them with administrative formalities and baggage check-in and storage.
126.96.36.199 Provision of services to VIP persons in official delegations lounge is performed based on requests. The requests are submitted by responsible persons of state, social, political, religious and commercial organizations.
188.8.131.52 A VIP passenger shall pay for the use of official delegations lounge unless it was paid for earlier or other procedure of settlement was specified.
184.108.40.206 VIP passengers undergo preflight screening at special screening points provided in official delegations lounges. In case there is no screening point at official delegation lounge, VIP passengers shall undergo preflight screening at one of special screening points after other passengers. All categories of passengers without exceptions are subject to special screening on a common basis.
220.127.116.11 The requirements to the established procedure for check-in of VIP passengers are the same as generally accepted.
18.104.22.168 VIP passengers are checked-in at the lounge of their sojourn. In addition to a common baggage label the passenger's baggage is marked with a "PRIORITY" label.
22.214.171.124 Upon arrival of aircraft at destination airport VIP passengers are the first to disembark. Baggage of these passengers is released in accordance with the Company's regulatory documents.
4.6.9 Transportation of pregnant women and infants
126.96.36.199 Pregnant women are transported provided that before the flight they sign a guarantee obligation (statement) that the Company shall not be responsible for the adverse consequences/aggravations which can arise for the pregnant woman or fetus during and/or as a result of the flight.
188.8.131.52 A passenger must him-/herself determine the possibility to use air transport judging by his/her state of health. A passenger is responsible to notify the Company about his/her state of health when making a reservation/purchasing a ticket or in the process of checking-in.
184.108.40.206 Newly born babies are transported on condition that the Company is not responsible to the parents for the consequences for the health of their child which is certified with a guarantee commitment (receipt) of the parents.
4.6.10 Deported passengers and passengers with no right for entry
220.127.116.11 Deported passengers (banished du to administrative reasons) are transported in accordance with the requirements of state authorities out of the funds of the federal budget.
18.104.22.168 If state authorities require the Company to carry a deported passenger back to the point of departure or another point, the passenger or the deporting entity shall reimburse the Company for all expenses arising in connection with such transportation.
22.214.171.124 Transportation of passengers who were refused to enter a foreign country and Russian Federation (unaccepted passengers) is performed in accordance with international civil aviation legislation.
126.96.36.199 The Company shall not be responsible for refusal to enter the country if a passenger is refused to enter due to documentation problems beyond the Company's competence or due to reasons other than improper documents.
188.8.131.52 An unaccepted passenger shall be responsible to reimburse the Company (and other involved deporting carriers, if any) for all the expenses associated with return transportation, accommodation and meals at the point of refusal to enter and points of transfer on the return route.
184.108.40.206 A ticket for an unaccepted or deported passenger is issued based on a written order (statement, resolution) of competent state authorities.
220.127.116.11 Fines and other expenses are paid by this category of passengers in accordance with Par. 7.2 hereof.
4.6.11 Diplomatic couriers
18.104.22.168 A diplomatic courier shall hold and, upon the Company's request, present documents substantiating his/her special authority as a person accompanying special baggage (mail).
22.214.171.124 Diplomatic couriers are transported in accordance with the requirements of state authorities.
4.6.12 Transportation under guard
126.96.36.199 Guarded convicts and person under custody are only transported by specially designated aircraft and separately from commercial passengers.
4.6.13 Transportation of employees and consignments of federal executive bodies of the Russian Federation
188.8.131.52 The rules of transportation of employees of ministries, agencies and other executive bodies, consignments (correspondence) of these bodies are established by regulations approved by federal civil aviation authority along with (on coordination with) the concerned federal executive body
184.108.40.206 Passenger tickets for employees of the Ministry of Communications and Informatization of the Russian Federation, State Courier Service of the Russian Federation and Federal Guard Service of the Russian Federation are issued on priority upon presentation of documents certifying their status.
220.127.116.11 Passenger tickets of the employees of the above ministries and agencies, as well as consignments (correspondence) they are carrying are checked in before passenger check-in, and if check-in is in progress - on priority.
18.104.22.168 Employees of the Ministry of Communications and Informatization of the Russian Federation, State Courier Service of the Russian Federation carrying consignments (correspondence) are boarded before general boarding of passengers.
22.214.171.124 Employees of the Ministry of Communications and Informatization of the Russian Federation, as well as of State Courier Service of the Russian Federation are allowed to remain on board aircraft during stopovers, and in intermediate points of landing - near the aircraft to exchange consignments (correspondence).
126.96.36.199 Consignments (correspondence) of the Ministry of Communications and Informatization of the Russian Federation, State Courier Service of the Russian Federation are transported in the passenger cabin of aircraft and sowed on passenger seats (not to exceed 70 kg per seat) next to the accompanying employee or in a place convenient for observation, and if required - in aircraft baggage compartment.
188.8.131.52 Transportation of consignments (correspondence) in aircraft cabin, if a separate seat has to be provided, is executed in the form of a passenger ticket at a price of 100% of normal rate of corresponding class of passenger service. Such tickets are not subject to free baggage allowance.
5. Baggage transportation
5.1 Basic requirements
5.1.1 Passenger baggage is accepted for transportation when it is checked at the airport of departure, airport of transfer, stopover airport or other check-in point, and is carried in aircraft baggage and cargo compartments.
5.1.2 Articles carried by a passenger personally are transported in aircraft cabin as unchecked baggage (carry-on baggage). Items, which conform to weight and dimensions limits established by the Company and allow for safe stowage inside AC cabin, are accepted as carry-on baggage.
5.1.3 The Airline shall have the right to decline the Passenger’s request to transport his/her baggage in case its weight, dimensions, number of pieces, contents and packaging do not comply with these Rules.
5.1.4 The baggage of a passenger who has not shown up for boarding after check-in, and equally the checked-in and carry-on baggage of a transit passenger who has not shown up for boarding must be removed from the aircraft and subject to obligatory screening.
5.2 Free baggage allowance
5.2.1 All passengers, including those traveling with employee's and privilege tickets, are entitled to carry their baggage for free. For the purpose of baggage check-in and transportation Utair Aviation has established a certain free baggage allowance, baggage allowance and excess baggage rate.
5.2.2 Utair Aviation has the following free baggage allowance for one Passenger for domestic and international flights:
- economy class – 1 piece up to 23 kg;
- economy comfort class – 2 pieces up to 32 kg each;
- business class - 2 pieces up to 32 kg each;
Note - Carry-on baggage is not included into free baggage allowances specified herein.
There is the following baggage allowance in addition to the free baggage allowance according to the class of service:
- Status Bronze card holder - as per the class of service, plus 1 piece.
- Status Silver card holder - as per the class of service, plus 1 piece.
- Status Gold card holder - as per the class of service, plus 2 pieces.The privilege is provided in accordance with the level of passenger participation in the Status program on the date of ticket issuance, taking into account that membership card number is entered it the booking record. Baggage privileges are not available for Light airfare.
5.2.3 Children of 2 to 12 y. o. are provided with the same free baggage allowance as adult passengers.
The free baggage allowance for a child younger than 2 years (without separate seats) is 1 piece of checked/carry-on baggage weighing up to 10 kg and the dimensions being up to 55x40x20 cm, regardless of the class of service. In case of fare without free baggage allowance the items shall be transported only as carry-on baggage.
5.2.4 The Company is entitled to change the free baggage allowance for scheduled and charter flights, but it shall not be less than 10 kg.
5.2.5 The free baggage allowance does not apply to transportation of:
- passenger's belongings regardless of their description and purpose, if the sum of three their dimensions exceeds 203 cm;
- passenger's belongings regardless of their description and purpose, if one piece weighs more than 23 kg (for economy class) and 32 kg (for business/comfort class);
- animals, other than guide-dogs accompanying visually impaired passengers.Transportation of baggage specified herein is paid as per the established rates. If the free baggage allowance is exceeded in several categories the sum of the corresponding baggage rates will be the general rate for the payment for excessive checked baggage.
5.2.6 When a reservation is made or a ticket is purchased for a flight a sales agent shall inform the passenger of the established free baggage allowance and specify it in the ticket (electronic ticket itinerary receipt).
5.2.7 For jointly operated flights other rules may be applicable as specified in the passenger and baggage air transportation agreement, but not less than the allowance specified in par. 5.2.4.
5.2.8 If passengers traveling together for the same purpose are carried to the same destination airport (point) or layover airport (point) on the same flight (family members, individuals traveling together on a trip or a business assignment), then the passengers may use the combination of their free baggage allowed weights (not applicable to arms and ammunition). Such combination is only applicable for free baggage allowances. Baggage is checked for each passenger individually.
5.2.9 Passengers traveling with children are entitled to take one folding pushchair in addition to the free baggage allowance. The pushchair may be used as far as the aircraft ramp, after that it is handed over to be carried in the cargo/baggage hold.5.2.10 In addition to the free baggage allowance specified on the ticket one of the following items of sports equipment may be carried without regard to dimensions (exceeding 203 cm) free of charge.
184.108.40.206 One set of skiing/snowboarding equipment and associated gear. The following items are regarded as one set per passenger:
1) skiing equipment (total weight up to 23 kg):
- 1 cover containing 1 pair of skis and 1 pair of poles;
- 1 piece of baggage containing 1 pair of boots and a helmet.
2) snowboarding equipment (total weight up to 23 kg):
- 1 cover containing a snowboard;
- 1 piece of baggage containing 1 pair of boots and a helmet.
220.127.116.11 A bike weighing up to 23 kg.
Pack the bike in a special cardboard
box or protective wrapping to prevent
the front wheel fork movement, fix the handlebar, disconnect the pedals.
18.104.22.168 A cover containing 2 hockey
sticks weighing up to 23 kg.
5.2.11 The regulation referred to in
paragraph 5.2.10 is not applicable in case of ticket fare without free baggage
allowance. In such case the sports equipment is transported with respect of
rules and fares concerning an extra piece of baggage. Herewith the exceeding of
baggage dimensions (more than 203 cm) is free of charge.
5.2.12 It is at liberty of Utair Aviation to check the amount of pieces, weigh and measure your checked and cabin baggage at any stage of passenger service.
5.3 Checked baggage
5.3.1 Passenger baggage is accepted for transportation during passenger check-in at airport of departure or another check-in point. The Company or ground handling agent must provide a passenger with a numbered baggage tag for every piece of checked baggage. A baggage tag is designated for baggage identification.
5.3.2 After acceptance of baggage for transportation the Company or its ground handling agent shall be responsible for keeping the checked baggage intact.
5.3.3 Starting from baggage acceptance for carriage and until its reclaim by passengers they shall be prohibited to have access to the baggage, except for identifying and extra screening by relevant services.
5.3.4 The Company is entitled to verify the weight of baggage carried by a passenger at the airport of boarding and/or airport of destination. If it is established that a passenger is carrying baggage in excess of the identified free baggage allowance or in excess of the number mentioned in the receipt without sufficient payment, the passenger shall pay for the unpaid portion of baggage.
5.3.5 Each piece of checked baggage shall have intact package keeping it safe during transportation and handling and preventing damage to passengers, crew members, third parties, aircraft, other passengers' baggage and other property. Baggage not complying with the requirements of this paragraph shall not be accepted for transportation.
5.3.6 The size of one piece of baggage shall not exceed 203 centimeters in the sum of three dimensions, and the weight of one piece shall not exceed 500 kg. Upon the Company's consent larger and heavier pieces of baggage can be accepted for transportation.
5.3.7 The passenger's checked baggage shall be carried in the same aircraft with the passenger.
5.4 Items carried by passenger (carry-on baggage)
5.4.1 Items carried by passengers and transported in the passenger cabin (carry-on baggage) are unchecked baggage. In order to ensure aviation security, protection of passengers' and crew members' lives and health, articles and substances prohibited for air transportation pursuant to aviation security regulations must not be carried in carry-on baggage.
5.4.2 Carry-on baggage may include items weight and dimensions of which are within standards prescribed by UTair Aviation and which can be safely stowed in the passenger cabin.
5.4.3 The following may be carried as carry-on baggage in excess of the specified free baggage allowance:
- for economy class passengers - not more than 1 piece of up to 10 kg and dimensions not exceeding 55x40x20 cm provided that it is stowed safely in the overhead bin or under the seat in front;- for business and comfort class passengers - not more than two pieces of up to 10 kg each and dimensions not exceeding 55x40x20 cm provided that it is stowed safely in the overhead bin or under the seat in front.
5.4.4 When accepting the carry-on baggage to be carried in the passenger cabin the Company or ground handling agent representative must provide a passenger with a Carry-on Baggage tag for every piece.
5.4.5 In excess of the specified free baggage allowance passengers may carry the items listed below, if they are carried personally and not enclosed in the baggage:
- handbag or brief case;
- document folder;
- bunch of flowers;
- prints for reading during the flight;
- baby food for the flight;
- mobile phone;
- photo camera;
- video camera;
- portable computer;
- suit in a holdall;
- carry-cot/folding staller when traveling with a child (the folding staller may be used as far as the aircraft ramp, after that it is handed over to be carried in the cargo/baggage hold);
- crutches, folding wheelchair with dimensions providing that it is stowed safely in the overhead bin or under the seat in front (for passengers with reduced mobility)
5.4.6 Safety of carry-on baggage carried inside the passenger cabin is the responsibility of the passenger. The Company shall not be responsible for carry-on baggage and items carried by passengers inside the passenger cabin. In case of a break in performance of a flight specified in the transportation document, when disembarking from the aircraft the passenger must take their carry-on baggage and personal belongings stowed there.
5.5 Paid (excess), oversized and heavy baggage
5.5.1 Excess and oversize baggage may be carried upon prior approval from the Company during reservation or ticket purchase. Weight of one piece of checked baggage shall not exceed fifty kilograms with the exception of wheelchair for passengers with reduced mobility.
5.5.2 The Company is entitled to restrict acceptance or refuse to carry passenger baggage in excess of standard allowance, if reservation was not previously made for the baggage with the exception of wheelchairs and other auxiliary devices for movement used by passengers with reduced mobility according to the order of service provision for people with reduced mobility in airports and aircraft prescribed by paragraph 13 Art.106.1 of the Federal Law No. 60-ФЗ dated 19.03.1997 «Aviation Code of the Russian Federation».
5.5.3 A passenger must pay for transportation of baggage exceeding free baggage allowance per specified rate in force at the time of transportation for the whole transportation to the point of destination.
5.5.4 Excess baggage, oversized baggage and heavy baggage are only accepted for transportation subject to available carrying capacity and payment for transportation of such baggage by passenger, except cases when transportation of such baggage was coordinated with the Company and paid for at reservation and also in case of transportation of wheelchairs and other auxiliary devices for movement used by passengers with reduced mobility according to the order of service provision for people with reduced mobility in airports and aircraft prescribed by paragraph 13 Art.106.1 of the Federal Law No. 60-ФЗ dated 19.03.1997 «Aviation Code of the Russian Federation».
5.5.5 If weight of one piece of checked baggage exceeds acceptable 50 kg, such baggage shall be executed as cargo according to the rules of cargo transportation.
5.5.6 Should a passenger increase the weight and/or number of pieces of carried baggage while en route, they shall pay for transportation of the baggage in excess of the the specified free baggage allowance for the transportation that has previously been paid for. Should a passenger decrease the weight of their baggage while en route, the Company shall make no adjustments as to the payment made for the baggage.
5.5.7 A passenger who is willing to carry oversized or heavy baggage must inform the Company when making a reservation or purchasing a ticket.
5.5.8 If several carriers are involved in transportation, the Company shall have their consent for transportation of oversized baggage.
5.5.9 Oversized baggage is accepted for transportation subject to condition that the size of loading doors and baggage and cargo compartments of aircraft allow for loading/unloading on/form the aircraft and stowage on board.
5.5.10 This baggage shall be fitted with fixtures to secure it during transportation to the aircraft, from the aircraft and on board.
5.5.11 The Company is entitled to decline acceptance of oversized baggage for transportation, if it does not meet the above requirements.
5.5.12 Oversized and heavy baggage is not subject to free baggage allowance. Transportation of oversized and heavy baggage is paid based on its actual weight as per the established rates without regard to other passenger's items carried as baggage.
5.5.13 Excess, oversized and heavy baggage shall be paid per whole kilograms. Values are rounded as follows: less than 500 g - to a whole kilogram downward, 500 g and more - to a whole kilogram upward.
5.6 Excess baggage receipt
5.6.1 Excess baggage receipt confirms that a passenger paid for transportation of baggage exceeding the standard established by the Company, or transportation of baggage which is not subject to free baggage allowance.
5.6.2 Excess baggage receipt must consist of standard control, agent, flight (one to four), passenger coupons. The receipt can have a universal coupon for payment by credit card, as well as front and back covers.
5.6.3 Excess baggage receipt used for international air transportations shall contain information that this document meets the definition of baggage receipt as per Article 4 of the Warsaw Convention or Warsaw Convention as amended by the Hague Protocol 1955.
5.7 Transportation of baggage in passenger cabin
5.7.1 Passenger baggage which is not subject to free baggage allowance and/or requiring special precautions during transportation or special handling conditions (cinematographic/photographic equipment, television/radio equipment, electronic and optical instruments, musical instruments, etc.) can be carried in passenger cabin.
5.7.2 Transportation of baggage in passenger cabin is executed upon the Company's prior consent. When purchasing an air ticket the passenger shall make a reservation and pay for a separate seat for this baggage.
5.7.3 A passenger ticket is issued for transportation of baggage in the passenger cabin per the rate with sufficient number of seats at the time of ticket purchase. Such tickets are not subject to free baggage allowance.
5.7.4 The weight of baggage carried inside passenger cabin shall not exceed the average weight of passenger (not more than 80 kg), its dimensions shall provide for its stowage and securing in a separate passenger seat.
5.7.5 The package of baggage carried inside passenger cabin shall have fixtures to secure it in a passenger seat. The passenger carrying the baggage shall load and unload the baggage on/from the aircraft.
5.8 Diplomatic baggage (mail)
5.8.1 Diplomatic baggage (mail) escorted by a diplomatic courier may be carried in the passenger cabin. It is drawn as unchecked baggage separately from the personal baggage of the diplomatic courier and can be placed on passenger seats.
5.8.2 The weight of diplomatic baggage (mail) carried in passenger cabin shall not exceed the average passenger weight (no more than 80 kg) and its dimensions shall allow for its placement on a separate passenger seat.
5.8.3 Transportation of diplomatic baggage (mail) is paid for in accordance with the Company's rules of rate application.
5.8.4 Diplomatic baggage (mail) given for the Company supervision (valise) is carried in accordance with the conditions of special agreements between the Company and other entities. In case there are no such agreements the valise is carried in accordance with the rules and instructions of the Company.
5.9 Unaccompanied baggage
5.9.1 The baggage can be handled as unaccompanied in case it is:
- mishandled baggage,
- company and commercial mail.
5.9.2 In other cases the carriage of unaccompanied baggage is handled with an excess baggage receipt and paid for in accordance with the Company's rate application rules.
5.9.3 If baggage is to be carried along international routes, then documents shall be issued as stipulated by international regulations and laws of the state of import and export.
5.10 Unclaimed, undelivered, left or mishandled baggage
5.10.1 If upon arrival at the destination, stop or transfer point a passenger has not received his/her checked baggage and has made a written claim about it, the Company or its ground handling agent shall take all the necessary measures for baggage search.
5.10.2 If the checked baggage is found, the Company or its ground handling agent shall notify the passenger and deliver the baggage to the address indicated by the passenger, unless personal presence is required to claim the baggage according to the requirement of state authorities. A passenger is not charged with additional payment for baggage delivery.
5.10.3 In case baggage, transportation of which was paid for per the relevant baggage rate, is not released through the Company's fault, the baggage is sent to the destination, stop or transfer point at the Company's expense with the nest flight subject to technical capability.
5.10.4 Carry-on baggage and items left by passengers on board aircraft and discovered after flight by employees of the Company or its ground handling agent, are given to the unclaimed baggage storage room at the airport of discovery and stored there for six months from the date of aircraft arrival a the airport.
5.10.5 If during the search of checked baggage, its contents spoils after a certain period of time, or are at risk of spoiling due to adverse exposure to temperature, humidity or other environmental conditions, the Company is entitled to immediately dispose of all perishable baggage or a part thereof.
5.11 Hold and carry-on baggage contents requirements
5.11.1 Articles and substances that can cause explosion, fire, damage or harm to aircraft, its equipment, facilities, cargo and baggage at airports and on board aircraft, as well as injuries, poisoning, burns or irradiation of people and animals during loading, unloading and storage are not accepted for air transportation as hold or carry-on baggage.
5.11.2 Passenger's baggage must not contain:
- articles and substances the carriage of which is prohibited under the laws of the Russian Federation and the Russian Federation Government Ordinances, rules and regulations of the state authorities of the Russian Federation, international civil aviation documents, international treaties of the Russian Federation, the documents of state authorities of any country to/from/through which carriage is performed;
- articles and substances that in the Company’s opinion cannot be accepted for carriage as baggage because of their weight, size or other features.
- fragile and perishable articles, money, jewelry, precious metals, valuable papers and other valuable articles, keys and other similar objects.
In case if Passenger makes decision to transport fragile and frail items in his baggage, Passenger must provide proper package that excludes any possibility of its content’s damage.5.11.3 The procedure of transportation of dangerous substances and articles prohibited for carriage by passengers in civil aircraft is set forth in Federal Aviation Rules "The Rules of Carriage of Dangerous Goods by Civil Aircraft", approved by the Order No. 141 dated 05.09.2008 of the Ministry of Transport of the Russian Federation.
It is recommended to use for package proper materials that comply with size, weight and sensibility of transported fragile item. For example veneer box equipped with additional panels, fasteners, bridging, crossbars to strengthen the package; plastic boxes; pasteboard. Weight and size of each piece of baggage must not exceed the stated baggage limitations.
Air Carrier is not responsible for damage of fragile and frail items, perishable articles, safety of money, jewelry, precious metals, valuable papers and other valuable articles, keys and other similar objects whether Air Carrier knows about their presence in baggage or not.
5.11.4 List of primary dangerous substances and articles forbidden to be carried on board aircraft by crew members and passengers in checked baggage and in items carried in the passenger cabin:
a) explosive substances and articles containing them:
- all types of gunpowder, in any package and in any amount,
- live ammunition (including small-caliber),
- gas spray gun ammunition,
- hunting caps and detonating fuses,
- pyrotechnic devices: signal flares, signal cartridges, landing cartridges, torch pots (smoke barrels), matches, Bengal lights, railway detonators;
- dynamite, TNT, ammonal, trinitrotoluol and other explosive substances,
- detonating fuses, electric detonators, electric spark igniters, detonating cords and blasting fuses.
b) compressed and condensed gases:
- gas for domestic use (butane-propane) and other kinds of gas,
- gas cylinders with neuro-paralytic agent and CS tear gas, etc.
c) flammable fluids:
- samples of flammable oil products,
- methyl acetate (methyl ether),
- carbon disulphide,
d) flammable solid substances:
- spontaneously combustible substances;
- substances emitting flammable gases in contact with water:
- potassium, sodium, calcium metal and their alloys, calcium phosphide, etc.;
- white, yellow and red phosphorus and all other substances belonging to flammable solid substances.
- oxidizing agents and organic peroxides:
- colloidal cellulose nitrate, in grains or flocks, dry or wet, with less than 25% of water or solvent content;
- colloidal cellulose nitrate, in pieces, wet, with less than 25% of alcohol content;
- cellulose nitrate, dry or wet, with less than 30% of solvent or 20% of water content, etc.
e) toxic substances;
f) radioactive materials;
g) caustic and corrosive substances: strong inorganic acids: chlorhydric acid, sulphuric acid, nitric acid, etc.; hydrofluoric acid (fluorhydric) and other strong acids and corrosive substances;
h) poisonous substances:
- any poisonous strong substances, both fluids and solid matters, however packed;
- tetrahydrofurfuryl alcohol;
- antifreeze substance;
- brake fluid;
- ethylene glycol;
- all hydrocyanic acid salts and cyanide substances;
- cyclone, black cyanide, arsenous acid anhydride, etc.;
- any other dangerous substances, items or goods that may be used for attacking passengers, crew members or jeopardize flight safety
- handguns, revolvers, rifles, short rifles and other fire arms, gas spray guns, pneumatic guns, electric shockers, cutlasses, stilettos, bayonets, except as otherwise allowed by the legislation of the Russian Federation.
j) Compact vehicles powered by lithium batteries:
- segways (mini-segways),
5.11.5 Detailed list of dangerous articles and substances prohibited for air transportation by crew members and passengers is outlined in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods (Doc 9284 AN/905 ICAO).
5.11.6 Articles and substances, which can be carried as checked passenger baggage in aircraft cargo compartments with restricted access of passengers to the baggage in flight:
- crossbows, harpoon guns, sabers, hatchets, yataghans, broadswords, swords, bayonets, daggers, knives: hunting knives, switchblade knives, locking knives, replicas of any kind of weapon;
- domestic knives (scissors) with the blade length exceeding 60 mm;
- alcoholic beverages with alcohol content more than 24% but less than 70%l by volume in containers not exceeding 5 liters when they are in containers designated for retail sale, with a total net amount of such drinks per person of 5 liters;
- liquids and alcohol drinks with alcohol content of no more than 24%;
- Aerosols intended for sports or everyday purposes, with cartridge emission valves protected with caps to prevent self-induced contents flow in containers the volume of which does not exceed 0,5 or 500 ml – not more than 2 kg or 2 l per passenger.
5.11.7 Items and substances that can be carried as carry-on baggage:
- a small medical or clinical thermometer per person, containing mercury, for personal use, if it is placed in a protective case.
- mercury tonometer in a standard case - one per passenger
- 3% hydrogen peroxide – not more than 100ml per passenger;
- fluids in containers the volume of which does not exceed 100 ml (or equivalent volume in other units of measurement) packed in securely sealed transparent plastic bag the volume of which does not exceed 1 l - one bag per passenger;
- dry ice in the amount of not more than 2 kg per passenger, when it is used for cooling non-dangerous perishable products, which are not subject to ICAO Technical Instructions, provided that gaseous carbon dioxide can be carried in carry-on baggage and - upon the Company's consent - in checked baggage;
- safe matches or personal lighter carried by a passenger.
- cardiac muscle stimulators or other radioactive isotopes devices, including devices powered by lithium batteries, implanted in the human body, or radioactive pharmaceuticals contained in the human body as a result of treatment.
- liquids in containers exceeding 100 ml shall not be allowed for transportation even if the container is filled only partially.
- carriage exceptions cover medicines, baby food and special dietic food .
5.11.8 Liquid items that are purchased in duty-free shops at the airport or on board aircraft shall be packed in a securely sealed plastic bag protected from being opened throughout the flight with a proof of purchase made on the day(s) of travel in duty-free shops at the airport or on board aircraft.
5.11.9 The Company shall be entitled to implement any additional aviation security measures on some flights with enhanced danger, thus prohibiting transportation of the following items in the aircraft cabin:
- hypodermic needles (unless proper medical justification is provided),
- knitting pins,
- scissors with blade length below 60 mm,
- folding knives (without retention pins) or penknives with blade length below 60 mm.
5.11.10 Items and substances that can be carried by passengers as baggage with the Company's consent:
- small oxygen gas or air cylinders for medical purposes;
- wheelchairs or other battery-driven vehicles equipped with leak-proof batteries and carried as checked baggage provided that battery terminals are protected from short circuits and the battery is secured to the wheelchair or vehicle;
- wheelchairs for transportation of the sick and other battery-driven vehicles equipped with leaking batteries and carried as checked baggage, provided that the wheelchair or another vehicle can be leaded, stowed, secured and unloaded only in vertical position, and provided that the battery is disconnected, its terminals are protected from short circuit and it is secured to the wheelchair or vehicle.
- not more than two small cylinders with carbon dioxide or other ICAO TI Cat 2.2 gas, inserted in a self-inflating life vest for inflation, only by one person, plus maximum two spare charges for it;
- heat-emitting devices (i. e. battery-activated equipment, such as underwater lanterns and soldering equipment, which if accidentally activated will emit large quantities of heat and can cause a fire) can only be carried in carry-on baggage. A heat-emitting component or a source of energy must be removed to avoid inadvertent operation during transportation.
5.11.11 If a wheelchair or a mobility aid can not be loaded, secured and unloaded in the vertical position, the battery should be removed. A wheelchair or a mobility aid can then be transported without restrictions as a checked baggage. Removed batteries shall be carried in durable, rigid packages provided that:
- packages shall be leak-proof and shall not let the battery liquid out. It is also required to protect them from rolling over by securing them to pallets or by securing them in cargo compartments with appropriate fastening devices, e. g. with straps, brackets or supports;
- batteries must be protected from short circuit, secured vertically in such packages and laid round with enough compatible absorbing materials to entirely absorb the contained liquid;
- such packages shall be marked with package position sign, "liquid battery, with wheelchair" or "liquid battery, with mobility aid" mark and sign of corrosion hazard.
5.11.12 Aircraft captain shall inform the passenger about the position of the wheelchair or mobility aid with installed battery or the position of packed battery.
5.11.13 It is recommended that a passenger should coordinate his/her actions with the Company in advance, in addition the batteries, which are not leak-proof, shall be fitted with ventilation plugs to prevent leaking, if possible.
5.11.14 A passenger shall be liable for carrying prohibited items as baggage or providing items for transportation without complying with transportation requirements and condition set by these rules.
5.11.15 In order to avoid interferences in communication systems and aircraft control during take-off and climb, descent and landing passengers are prohibited to use electronic games, portable photo and video cameras, VCR, mobile phone, radio station, transistor receiver and other electronic emitting devices, but for hearing aids, cardiologic devices, electronic alarm clock, calculator, portable computer and portable tape recorder (walkman).
5.12 Carriage of arms, ammunition and special gear
5.12.1 Arms, ammunition and special gear (hereinafter - arms) are carried in accordance with the requirements of SMS document РИ-В1.004, Instruction on the procedure of transportation of arms, ammunition and cartridges thereto, special gear presented by passengers for safe-keeping during flight in UTair Aviation JSC aircraft.
5.12.2 In accordance with the Federal Aviation Rules, General Rules of Passenger, Baggage and Cargo Transportation and Requirements for Passenger, Shipper and Consignee Service, approved by the Order No. 82 dated 28.06.07 of the Russian Ministry of Transport, a passenger must coordinate transportation of arms and/or ammunition in order to book a ticket.
5.12.3 Passengers transporting arms must arrive for check-in not later than 1,5 hour prior to departure and present the weapon for weighing and get a baggage receipt.
5.12.4 When exporting arms outside the state of departure airport a passenger shall also present the documents allowing to import the arms into the state of destination airport and states of transit/transfer airport to the Company representative.
5.12.5 Arms and ammunition are carried free of charge if they are the only piece of checked baggage (passenger has no other checked baggage) and do not exceed free baggage allowance established by the Company. One piece of baggage is r 1 weapon and cartridges for it.In case of exceeding free baggage allowance in pieces such baggage transportation is paid per established rate for excess baggage. In case of exceeding the weight specified in paragraph
5.12.6 Weapons of passengers entitled to keep and carry them must be given to authorized security personnel for safekeeping during flight at the airport of departure and released to owners at destination airport.
5.12.7 Armed personnel of the Federal Guard Service of the Russian Federation, Federal Courier Service of Russia and Intergovernmental Courier Communication, who are on duty and who have the required certificates and standard mission orders, shall not give their arms for safekeeping for the duration of flight.
5.12.8 Arms are accepted for transportation only if discharged and in passenger's package (covers, holsters, special containers, cases, boxes) meeting the security and safety requirements. Weapons and ammunition shall also be packed separately.
5.12.9 When transporting arms a passenger must have a document certifying that he/she is entitled to keep and carry a weapon to be presented to authorized personnel of transport police when giving the weapon for safekeeping for the duration of flight.
5.12.10 In addition, when importing/exporting arms to/from the Russian Federation, a passenger shall have an authorization for import/export of arms.
5.12.11 Weapons belonging to transfer passengers shall be registered and carried as per the usual procedure up to the first point of landing . At transfer airport the weapon is removed from the aircraft and released to the passenger for its registration for the next flight.
5.12.12 Crossbows, harpoon guns, sabers, hatchets, yataghans, broadswords, swords, bayonets, daggers, knives: hunting, flick-knives, locking knives, replicas of any kind of weapon are forbidden to be carried in passenger cabins. They can only be carried in checked baggage in aircraft cargo and baggage compartments.
5.12.13 Gas spray gun ammunition and gas cylinders with neuro-paralytic agent and CS tear gas, etc. are prohibited to be carried by air.
5.12.14 In accordance with the Federal Law "On Arms" No. 150-ФЗ dated 13.12.1006 foreign citizens are:
- allowed to import sports and hunting weapon into the Russian Federation, if an invitation is available from a legal entity holding a hunting license, a contract for hunting with the mentioned legal entity or an invitation for participation in sporting events and appropriate authorization from the Ministry of Internal Affairs;
- prohibited to import and use all kinds, types and models of weapon in the Russian Federation in order to ensure personal safety, protect life and health of other people, their property, accompany cargo and for other purposes not indicated above, unless it is stipulated by separate treaties of the Russian Federation.
5.12.15 If there is technical capability the ammunition may be transported as dangerous goods according to rules of dangerous goods transportation by air. Herewith the transportation is paid as for dangerous goods transportation. Passenger has to get the Company’s conformance for such transportation in advance, but not later than 48 hours before departure.
If the rules are not complied with the Company is entitled to refuse such transportation.
5.12.16 Passengers entitled to have firearms on board aircraft shall inform airport security personnel about their standard firearms before screening procedures.
5.12.17 For safety purposes the passengers authorized to have firearms on board aircraft shall read and sign the Instruction for Passengers Authorized to Have Firearms on Board Aircraft, presented for familiarization by the Company personnel.
5.13 Transportation of animals and birds
5.13.1 Animals and birds may be carried on the Company flights as checked baggage, cargo (in baggage/cargo hold) or inside a passenger cabin
5.13.2 Pets - cats and dogs - may be carried inside a passenger cabin. Any other pets (animals and birds) may be carried as checked baggage (in baggage/cargo hold). Other animals and birds, not referred to this category, are only carried as cargo.
5.13.3 If a passenger intends to carry a pet (animal/bird) as checked or carry-on baggage, they shall inform the Company or the transportation sales agent about this in advance, but not later than 48 hours before departure.
5.13.4 The Company is entitled to refuse transportation of a pet (animal or bird) in checked or carry-on baggage, if such transportation was not agreed in advance.
5.13.5 A pet (animal or bird), when it is carried on air transport, must be put in a strong container (cage) to ensure required convenience during transportation with access of air and a strong lock. The bottom of the container (cage) must be water-proof and covered with absorbent material. The container's (cage's) structure must prevent spillage of the absorbent material. The container's weight for transportation of a pet inside the aircraft cabin shall not exceed 10 kg, the dimensions shall not exceed 55x4x20 cm. If a container (cage) is to be carried in a baggage/cargo hold the sum of three dimensions shall not exceed 203 cm and it shall have carrying handles.
5.13.6 During the flight the container with the pet carried in the cabin must be stowed under the seat in front. Containers with pets may not be placed near emergency exits, in aisles or overhead bins. A pet must always remain in a locked container while on board an aircraft.
5.13.7 A passenger traveling with a pet (animal or bird) must have and, when checking-in, present valid documents (certificates) to certify that the pet is in good health, issued by competent veterinary authorities, as well as other documents required in the state of destination or transit in case of international transportation.
5.13.8 The Company reserves the right to limit the number of pets carried inside passenger cabin depending on the type of aircraft. For this purpose one container may hold two or more animals, unless they show signs of aggression towards each other.
5.13.9 Guide-dogs accompanying visually impaired passengers are carried inside passenger cabin free of charge in addition to the specified free baggage allowance, if they have been appropriately trained, which is supported with a certificate, provided that it wears a collar and a muzzle, and it is tied to the seat at its owner's feet.
5.13.10 A working dog may be carried inside passenger cabin upon consent from the Company if the carrier is presented with a document to prove that the passenger traveling with the working dog is an employee of the canine unit of a federal executive agency and the document to prove special training of the working dog. A working dog must wear a collar and a muzzle and be tied to the seat at the feet of the passenger traveling with it.
5.13.11. The free baggage allowance does not apply to pets and working dogs. Transportation of a pet is paid for at the baggage rate for additional piece of baggage (regardless of the total number of the passenger's baggage pieces and class of service). Additional payment is also charged if the size and/or weight of the pet together with the container exceeds the established regulations for one piece of baggage.
5.13.12. Pets are accepted for transportation provided that the passenger takes full responsibility for them. The Company shall not be held liable for damage caused to third parties by such animals; neither shall it be liable to such passengers should import or transit of such animals through any state or territory be denied.
5.13.13 Passengers must comply with all the Company's requirements and must reimburse all losses and additional expenses if the animal causes damage to the aircraft, cargo, other passengers' baggage, health and/or lives of other passengers.
5.13.14 It is prohibited to transport baggage and cargo containing food products in baggage and cargo hold where pets (animals or birds) are carried due to the risk of contamination of such products
5.14 Baggage packing
5.14.1 Items carried as baggage must be packed in suitcases, bags, parcels an other similar tare with handles. Boxes, cartons and baskets must be tied around and prepared for handling. Locks must be operational and locked. Covers, bottoms and sides shall be without gaps and tight fitted. Ropes or straps shall be strong and without knots.
5.14.2 Suitcases, bags, brief-cases, baskets without locks shall be properly packed and protected from access to their contents.
5.14.3 Package of checked baggage shall ensure that its contents remain intact during normal handling procedures in the process of transportation.
5.14.4 Every piece of checked baggage shall be individually packed. It is prohibited to combine two or more individually packed items, including tying any parcels to packages.
5.14.5 Baggage containing sharp protruding objects (nails, ends of bounded metal bands, wire, etc.) is prohibited to be accepted for transportation.
5.14.6 Passengers are recommended to have identification marks mentioning their names and contact details on the inside and outside of every piece of baggage.
5.15 Baggage release
5.15.1 Passengers must receive their checked or unattended baggage after it was presented for release by the Company at the point of destination, stopover or transfer.
5.15.2 Checked baggage is released to the passenger presenting a baggage tag coupon for each piece of baggage. If a passenger is unable to present a coupon of a numbered baggage tag or a baggage receipt, ground handling agent can release baggage to such passenger provided that he/she presents proof of their right for it.
5.15.3 The Company or its ground handling agent shall not have to verify whether the person presenting a baggage receipt or a baggage tag coupon is entitled to receive the baggage, and shall not be responsible for the damage or expenses incurred by a passenger as a result of baggage release without such verification.
5.15.4 Baggage shall be released at the baggage destination airport. However upon passenger's request baggage can also be released at the airport of departure or transfer, transit airport, stopover airport, unless baggage release at these points is not prohibited by treaties of the Russian Federation, Russian regulations or laws of the country to/from/through which it is carried. If time and circumstances allow the baggage to be released.
5.15.5 In case of such baggage release at the point of departure or intermediate landing point, all amounts previously paid to the Company as related to transportation of this baggage, can be refunded only upon consent of the Company.
5.15.6 In case there is shortage of baggage or baggage is damaged, the airport where carriage violations were discovered shall issue a standard commercial statement.
5.16 Storage and sale of baggage
5.16.1. Passenger baggage can be stored at destination airport free of charge for 2 days, including the day of aircraft arrival with the baggage. Further storage of baggage is ensured by the Company at the expense of the passenger who the checked baggage belongs to.
5.16.2. Expenses for storage of baggage which was not received by a passenger within 2 days shall be reimbursed in accordance with civil laws of the Russian Federation.
5.16.3. Baggage that was not delivered at destination airport on time in accordance with the passenger's transportation document through the Company's fault shall be stored at the expense of the Company.
5.16.4. Passenger baggage without a baggage tag and the owner of which is not identified is deemed undocumented baggage.
5.16.5. Passenger baggage starting from its delivery at destination airport, including undocumented baggage, that was not received within six months is deemed unclaimed and is sold or disposed of as established by the regulations in force at the state of destination airport.
5.16.6. The Company or its ground handling agent must take measures to find the passenger-baggage owner during the established storage period and prior to selling or disposing of the baggage.
5.16.7. If the owner of checked baggage was found, the Company or its ground handling agent shall notify the owner of checked baggage in writing regarding the need to receive the baggage and the procedure of its receipt or delivery.
5.16.8. Checked baggage shall be stored within 6 months after the date of notification of its owner that it has be received, and in case the owner of checked baggage is not identified - after the date of aircraft arrival at the airport. In case the checked baggage is not claimed by the passenger within the above period, the baggage can be sold or disposed of as established by the regulations of the state of destination airport.
5.16.9. Carry-on baggage and items left or forgotten on board aircraft shall be kept at the airport of their discovery within six months after the date of aircraft arrival at the airport.
5.16.10. In six months after the aircraft arrival the carry-on baggage and items mentioned in par. 5.4.5 may be sold or disposed of as established by the regulations of the state of destination airport.
5.16.11. Perishable products kept in unclaimed or undocumented baggage are subject to disposal in case of spoilage. Impossibility of their further storage in the baggage is certified in a report confirming the fact of spoilage.
5.16.12. The person presenting a baggage receipt is entitled to receive the money gained from the sale of unclaimed articles from the Company or its ground handling agent within 6 months after delivery of the receipt, less payments due carrier.
5.17 Baggage value declaration
5.17.1 A passenger is entitled to declare the value of his/her checked baggage both at the point of departure and at any intermediate point on the route. In addition, a passenger may increase the amount of previously declared value.
5.17.2 Baggage value declaration is charged as specified in the rules of rate application. Declared value shall not exceed the actual baggage value. Value of checked baggage is declared for each piece of baggage individually.
5.17.3 Charge for declared value of checked baggage is paid at the point of declaration and is certified with an excess baggage receipt or miscellaneous charge order mentioning the points for which the baggage value is declared. If a passenger declares larger value of his/her baggage at an intermediate point as compared to the previously declared one, he/she shall pay additional charge.
5.17.4 When a passenger declares value of the baggage handed for transportation, the Company is entitled to demand the passenger to present the contents of his/her baggage for inspection and in case of obvious inadequacy of the amount of declared value to baggage contents, identify its actual value.
5.17.5 In case of disagreements in evaluation between the Company and the passenger, the passenger shall substantiate the value of checked baggage (invoice, price-list, receipt or another document), which is declared. If there is no sufficient proof of the declared value amount, the Company is entitled to decline transportation of the baggage with declared value in the amount specified by the passenger.
5.17.6 In order to identify the actual value of baggage the Company is entitled to establish a committee consisting of the Company representative, head of airport transportation management service, check-in attendant on duty, senior baggage reception and release personnel or loader.
5.17.7 All items accepted for transportation as baggage with declared value shall be in serviceable, solid packages. Weight and dimensions of valuable goods shall not exceed the established standards. The Company is entitled to reject checked baggage with declared value, if it recognizes the package to be inconsistent with the following Rules or if the baggage requires special precautions during transportation.
6. Cargo transportation
6.1 General requirements
6.1.1 The Company carries cargo and mail on scheduled and charter flights in baggage and cargo compartments by way of additionally loading aircraft performing domestic flights in Russia and international flights. The Company's fleet does not include aircraft for cargo flights only or for combined transportations (passengers and cargo on the same deck).
6.1.2 The Company accepts for transportation only the cargo package and features of which shall allow for its safe transportation. Some types of special goods (perishable, dangerous, live animals, etc.), as well as heavy and oversize goods requiring special conditions for their transportation by air are also accepted.
6.1.3 Cargo dimensions are restricted with the size of loading doors and baggage and cargo compartments.
6.1.4 Cargo weight is restricted with the maximum permissible payload for the aircraft use.
6.1.5 The carried cargo is subject to mandatory screening by aviation security service of departure airport with the use of screening equipment.
6.1.6 When transportation is paid for and/or transportation documents are issued, the Company of its transportation sales agent shall provide the shipper with true and full information about transportation conditions, including information on:
- air transportation contract conditions,
- cargo transportation rules,
- rate application conditions,
- general requirements, associated with border, customs, sanitary and quarantine, veterinary, phytosanitary quarantine control, as stipulated by the laws and regulations of the Russian Federation.
6.1.7 In case of involuntary termination of cargo transportation agreement at the point of departure, as well as in case the aircraft performing the flight returns to the point of departure through the Company's fault or due to weather conditions the value of cargo transportation mentioned in air waybill shall be returned to the shipper without deduction of termination charge. In case of involuntary termination of cargo transportation agreement at the point of transfer, the amount to be refunded for the unfulfilled transportation shall be determined by the Company's rates and charges application conditions.
6.1.8 The shipper's denial to carry cargo is considered to be involuntary in the following cases:
- failure to send the cargo from the airport of departure on the time indicated in the shipping document;
- landing of the aircraft carrying the cargo at airport other than airport of destination as per the shipping document;
- delay of cargo transportation at transfer airport for longer than indicated in the shipping document;
- the Company's denial to transfer transportation of cargo to another carrier due to being unable to perform this transportation according to the shipping document;
- transportation of cargo to airport, other than destination airport as per the shipping document.
6.1.9 In case of voluntary termination of cargo transportation agreement at the point of departure, the shipper shall be reimbursed for the cost of transportation, less termination charge established by the Company in the conditions of charges and rates application, but maximum 25 percent of the cost of transportation. In case of voluntary termination of cargo transportation agreement at the point of transfer, the shipper shall be reimbursed for the difference between the cost of transportation indicated in air waybill and the cost of transportation for the unused flight leg, less the charge for termination of transportation agreement, established by the Company in the conditions of charges and rates application, but not exceeding 25 percent of the cost of transportation for the unused flight leg. In case of voluntary termination of cargo transportation agreement at intermediate point, the amounts charged for transportation are not subject to reimbursement.
6.2 Airway bill
6.2.1 Air waybill certifies execution of cargo transportation agreement, acceptance of cargo for transportation and cargo transportation conditions. Air waybill contains information on cargo transportation form airport (point) of departure to airport (point) of destination, as well as cargo transportation payment details.
6.2.2 Air waybill is issued based on a signed shipper's application for cargo transportation and the shipper's identification document or power of attorney and the identification of the person holding the power of attorney.
6.2.3 Cargo shall be transported after the Company or its ground handling agent issue air waybill and the shipper pays for the transportation.
6.2.4 There shall be three original copies of air waybill: one original remains at the airport of destination for issuing carrier, one for the consignee and shall accompany the cargo, and one is provided for the shipper upon acceptance of cargo.
6.2.6 Air waybill shall reflect:
- conditions of cargo transportation agreement,
- conditions of the Company's limited liability for domestic and international transportation of cargo in case of loss, shortage, damage (spoilage) or delay thereof.
6.3 Freight charges
6.3.1 Air transportations of cargo on scheduled international airways are sold as per the rates established by the Company. The amount of freight charge is published in hard currency of the state of departure per kilogram of cargo (gross weight).
6.3.2 If freight charges are paid in currency other than the currency of rate publication, then the equivalent in payment currency is calculated based on the official IATA exchange rate effective at the date of payment.
6.3.3 Air transportations of cargo on scheduled domestic airways are sold as per the rates established by the Company. The amount of freight charge is published in rubles per kilogram of cargo (gross weight).
6.3.4 Freight charges for cargo/mail are paid in accordance with the established Company rates. Incomplete kilograms are rounded to the full. Values are rounded as follows: up to 500 g - to full kilograms downward, 500 g and more - to full kilograms upward.
6.3.5 Rates established by the Company include payment only for cargo transportation (air freight cost, cargo handling on apron - loading on/unloading from aircraft) and do not include the cost additional services, such as customs clearance, HH delivery, storage and any charges (transfer, etc.), taxes or duties, which are paid separately by the shipper.
6.3.6 The date of advance payment for transportation is indicated when reservation is confirmed and is limited to three days before departure. If reservation for cargo is made later than that, freight charges shall be made on the same day when the reservation was made. If cargo reservation is made less than 12 hours before departure, payment shall be made immediately after reservation is confirmed.
6.3.7 The amount of payment to be made is calculated by transportation sales agent at the agency based on the data communicated by the shipper during booking. Final settlement between the shipper and the Company is made when air waybill is issued at cargo warehouse after weighing and measuring the cargo.
6.4 Cargo value declaration
6.4.1 The shipper is entitled to declare the value of cargo being sent, which is marked in an appropriate box of the air waybill. The amount of declared value of cargo shall not exceed its actual value.
6.4.2 If cargo value is not declared, the shipper shall insert "NVD" (no value declared) in an appropriate box of air waybill.
6.4.3 In case of differences between the Company's and the shipper's evaluation of cargo value, the shipper shall provide proof of the cargo value (invoice, price-list or another document), which is declared. If there is no sufficient proof of the amount of declared value, the Company is entitled to deny transportation of cargo with declared value, as indicated by the shipper.
6.4.4 If value is declared, the following can be accepted for transportation:
- precious metals, gems. jewelry, fur peltries, optical glass, carpets, etc.;
- personal possessions, provided that conditions set forth in Par. 11.4.1-11.4.3 hereof.
6.4.5 It is forbidden to declare value of:
- perishable cargo,
- dangerous goods,
- cargo carried with a consignor's or consignee's attendant.
6.4.6 Cargo value declaration is charged for as per the Company's rules of rate application.
6.5 Conditions of cargo acceptance
6.5.1 Cargo is accepted for air transportation, if its quality, properties, volume, weight and package allow it to be carried by aircraft in accordance with the requirements of the treaties of the Russian Federation, Federal Aviation Rules and other regulations of the Russian Federation, as well as laws and regulations of the state to, from or through which it is carried.
6.5.2 Cargo is accepted for transportation subject to the following conditions:
- cargo dimensions shall provide for its unhampered loading (unloading) to (from) the aircraft, stowage in baggage and cargo compartments and securing, including on/in ULDs;
- cargo weight, dimensions or volume does not exceed the standards established for a certain aircraft type, including when they are secured in/on ULDs;
- cargo package is intact and provides for the possibility to secure it tightly and stow on board aircraft, integrity during transportation, transfer, reloading and storage. Damaged packages or packages that can be considered damaged (with ruptures, holes, signs of leakages, defective covers or locking devices) shall not be accepted for transportation until defects are rectified;
- package of each piece of cargo shall have shipper's and transport markings, and the cargo requiring special transportation conditions - also special markings;
- transported cargo shall not pose danger for passengers, aircraft crew members, as well as for baggage and cargo carried along with it;
- the shipper shall provide the required documents stipulated by the laws and regulations of the Russian Federation, laws of the country to, from or through which the cargo is carried, applicable treaties and the Company rules;
- import, export, transit or transfer of cargo shall be allowed by the laws and regulations of the country to, from or through which the cargo is carried;
- pressure of cargo on the aircraft floor does exceed the maximum permissible value for this aircraft type.
6.5.3 Perishable goods, dangerous goods, livestock and other special cargo are accepted for transportation if they are allowed to be carried in accordance with the laws and regulations of the Russian Federation and other countries, international civil aviation documents and other civil aviation regulations, as well as with these Rules.
6.5.4 When carrying cargo requiring special conditions, the shipper shall submit all documents as per sanitary, quarantine and other rules of transportation of this cargo, along with air waybill. When accepting cargo the Company checks availability of these documents.
6.5.5 The shipper shall be liable for provision of incomplete or unreliable data concerning weight of the piece, number of pieces, as well as details on the nature of cargo, including the cargo requiring special conditions of transportation and application of special markings. The shipper shall be liable for the damage caused to the Company or another person, which the Company is liable to as a result of incorrect, unreliable or incomplete data.
6.5.6 The shipper shall deliver cargo to the airport of departure at agreed time determined by the cargo facility working hours, for this purpose transportation of this cargo shall have a confirmed reservation and shall be paid for.
6.5.7 For shipper a copy of air waybill certifying execution of the cargo transportation agreement serves as the document verifying acceptance of cargo for transportation.
6.6 Cargo weighing
6.6.1 When accepting cargo for transportation the Company or its ground handling agent shall weigh the cargo in presence of the shipper and insert its actual weight in air waybill.
6.6.2 When accepting large and (or) otherwise oversize cargo for transportation, it is allowed to use weight details provided in the shipper's technical documentation, which shall be indicated in air waybill.
6.6.3 The shipper shall be responsible for provision of reliable data concerning weight of large or otherwise oversize cargo in accordance with the existing laws and regulations.
6.7 Packing and marking requirements
6.7.1 Goods shall be packed into tare, containers and other components and materials to protect the goods from damage, spoilage and losses, ensure its intactness and protection of environment from contamination. Goods shall be packed taking into consideration their special properties and features so as to keep them intact using normal handling procedures during transportation, transfer, reloading and storage, and to avoid access to their contents making it impossible to cause damage harm to passengers, crew members, third parties, aircraft, other goods, baggage or Company property.
6.7.2 Package of dangerous goods presented for transportation by air shall comply with the requirements set forth in the Technical Instructions for the Safe Transportation of Dangerous Goods by Air, annually published by ICAO.
6.7.3 Metal, glass, ceramic, wooden, plastic and other tare used for packing (filling with) liquid and other goods to be carried by air shall withstand internal excessive pressure depending on flight altitude and temperature, and completely exclude leaks or spills of its contents.
6.7.4 The Company is entitled to reject the cargo from transportation if its package does not guarantee its safety.
6.7.5 Each piece of cargo shall have shipper's or transport markings, and special goods - special markings. The marking shall be clear, distinct and reliable.
6.7.6 The Company or its ground handling agent indicates details of the airport (point) of departure, airport (point) of destination, number of pieces in the shipment, seq. number of the piece, its weight and air waybill number in transport markings.
6.7.7 The shipper indicates reliable and sufficient details about the full names of the shipper and consignee, point of destination and departure, number of pieces, seq. number of the piece in the consignment, weight, volume and dimensions of goods in shipper's markings, as well as details concerning nature of goods requiring special conditions of transportation by applying special markings.
6.7.8 Shipper's marking shall include handling signs.
6.7.9 Airport of departure marks the goods with a cargo tag sticker with air waybill number, airport of departure and destination, number of pieces, weight of goods.
6.7.10 The Company is entitled to reject the cargo from transportation, if marking does not meet the existing standards.
6.8 Cargo loading and unloading
6.8.1 Cargo is loaded in or unloaded from aircraft by the Company or its ground handling agent. In some cases the Company in coordination with civil aviation authority can accept cargo on condition that it will be loaded in/unloaded from aircraft by and at the expense of shipper or consignee. Loading and unloading of cargo by the shipper (consignee) shall be performed by order and under supervision of the Company or its ground handling agent.
6.8.2 The Company is entitled to request devices, equipment and securing materials for loading (unloading) of oversize and heavy cargo from the shipper.
6.9 Transportation of light cargo
6.9.1 Light cargo means the cargo with volume exceeding 0.006 cub. m (6 000 cub. cm) per 1 kg of gross weight.
6.9.2 Light cargo is paid for per volume weight (kg), which is calculated using a special formula: length (cm), width (cm), height (cm) are multiplied and the resulting value is divided by coefficient of 6000 cub. m/kg.
6.10 Transportation of heavy cargo
6.10.1 Piece of cargo weighing more than 80 kg is considered heavy. Maximum permissible weight of one piece of heavy cargo depends on aircraft type (maximum permissible unit load on AC floor), airport capabilities (availability of equipment and personnel).
6.10.2 Heavy cargo is transported both packed and unpacked, if it is allowed by technical specifications for transportation thereof.
6.10.3 Tare of heavy cargo shall be designed for the load equal to the weight of cargo with consideration for acceleration factors.
6.10.4 Heavy goods without tare (electric motors, engines, etc.) shall be presented for transportation being mounted on special wooden pallets, or shall be packed with packing material as wooden bars or planks so that the load on aircraft floor does not exceed the established norm and provides for operation of lifting devices.
6.10.5 When carrying heavy and oversize cargo, the issues of loading, tying-down and calculation of support protective walls shall be governed with instructions on loading, unloading, tying-down and transportation of goods by aircraft of corresponding types.
6.10.6 Heavy cargo shall be appropriately packed and loaded so as not to damage the aircraft structure and other goods.
6.11 Transportation of transfer cargo
6.11.1 Transfer cargo is accepted for transportation after booking confirmation for all flight legs (including the ones performed by other carriers) is received.
6.11.2 When the Company or its ground handling agent accepts cargo for transportation, they issue an air waybill indicating transfer airports in it.
6.11.3 The Company shall deliver transfer cargo to the transfer airport at such time prior to departure of connecting aircraft, as is sufficient for all administrative formalities and technological procedures related to transferring cargo from one aircraft to another.
6.11.4 International air transportation of transfer cargo is performed in compliance with the requirements of state authorities of the countries, through which such transportation is performed.
6.11.5 Transfer cargo arriving at transfer airport in package which does not ensure its intactness for further transportation shall be repacked by the Company transferring it. Transfer cargo shall be transported further after package deficiencies are rectified and air waybill is reissued per actual weight, and a corresponding report is made to be attached thereto.
6.12 Transportation of perishable cargo
6.12.1 Only good quality perishable goods, which will not degrade during transportation, are accepted for carriage.
6.12.2 Shipper or its agent shall coordinate transportation of perishable cargo with the Company not later than 48 hours before departure.
6.12.3 For the purpose of these Rules perishable goods are divided into the following groups:
- plant products: fruit, berries, vegetables, etc.;
- animal products: animal meat and poultry, cooled and smoked fish, eggs, caviar, etc.;
- derived products: oil and butter, fats, frozen fruit and berries, sausage products and cheese etc.;
- fish seed: juvenile fish, young-of-the-year etc.;
- preserved blood, vaccines, biological preparations, etc.;
- live plants, flowers, nursery plants, root tubers, seeds.
6.12.4 The Company accepts perishable goods for transportation, provided that:
- transportation or export/import of goods is not prohibited by the laws and regulations of the state of import/export;
- cargo is packed so that it is suitable for transportation by air;
- cargo is accompanied with the required shipping documents;
- cargo will not cause damage to aircraft, personnel or property of the carrier, and will not disturb passengers.
6.12.5 Perishable goods shall be accepted for transportation if the shipper presents documents (licenses, verifications or certificates) certifying that the goods, if carried within stipulated time limits, will not degrade.
6.12.6 Documents certifying quality of cargo shall be executed by competent state authority within 24 hours before providing cargo for transportation and presented by the shipper for each consignment individually.
6.12.7 The documents certifying quality of perishable goods shall mention maximum time for transportation of these goods by air. The Company or its ground handling agent can deny transportation of perishable goods or return them to shipper, if the shipper cannot deliver it on time.
6.12.8 If the accepted perishable cargo cannot be carried on time, mentioned in air waybill, the Company or its ground handling agent immediately notifies the shipper about that and returns the goods and refunds freight charges to them, unless the shipper requests otherwise.
6.12.9 If there is a threat of spoilage of perishable goods, the Company or its ground handling agent takes measures coordinated with the shipper as required to secure its interests and interests of the shipper, consignee and others.
6.13 Transportation of human and animal remains
6.13.1 Human remains in coffins, funeral urns as well as animal remains in boxes are accepted for transportation by air if they ensure compliance with sanitary regulations.
6.13.2 Human remains can be carried by air subject to the shipper presenting a death certificate issued by f Civil Registry Office, and certificate from health care authorities stating that they have no objections to transportation of human remains.
6.13.3 Animal remains can be carried subject to the shipper presenting a certificate from veterinary authorities.
6.13.4 The following can be accepted for transportation by air:
- metal or metal plated wooden coffins (boxes for animals), thoroughly sealed, inserted in wooden boxes. Free space between the metal coffin and wooden box shall be filled with sawdust, coal, peat or lime;
- funeral urns – in upholstered boxes.
6.13.5 Coffins with human remains are carried with attendants.
6.13.6 Transportation of coffins with human remains, and animal remains on passenger aircraft is allowed, if baggage and cargo compartments isolated from passengers are available.
6.13.7 Transportation of coffins with human remains, as well as animal remains in the same cabin with passengers is prohibited.
6.13.8 It is prohibited to carry human remains on board ATR-42, ATR-72, CRJ-200 aircraft.
6.13.9 Urns with ashes can be carried both in baggage and cargo compartments and in aircraft cabin (as cargo or baggage) upon presenting a death certificate, certificate from health care authorities or veterinary authorities.
6.13.10 Coffins with human remains and boxes with animal remains are loaded in passenger aircraft prior to passengers boarding, and unloaded at destination airport after passengers disembarkation and baggage unloading.
6.13.11 Official farewell and meeting ceremonies, and rites during loading and unloading of coffins with human remains are prohibited.
6.13.12 Transportation of coffins with human remains (adults and children of 12 years and older) shall be charged as per the freight rate on the basis of 200 kg, regardless of the coffin weight.
6.13.13 Transportation of boxes with animal remains shall be paid for as per the rates established by the Company.
6.13.14 Transportation of coffins with human remains (children under 12 years of age) shall be charged as per the freight rate on the basis of 100 kg, regardless of the coffin weight.
6.13.15 Persons accompanying coffins with human remains must purchase passenger tickets as per the established rate.
6.13.16 Transportation of urns with ashes shall be charged as per the freight rate on the basis of 15 kg regardless of the urn weight.
6.14 Transportation of dangerous goods
6.14.1 Dangerous goods are transported by air in accordance with the laws of the Russian Federation and other countries, ICAO documents, treaties of the Russian Federation and Federal Aviation Rules.
6.14.2 Only properly qualified, identified, packed, marked and documented dangerous goods are accepted for transportation in accordance with the requirements of treaties of the Russian Federation and Russian regulations.
6.15 Transportation of animals
6.15.1 Animals are accepted for transportation upon the shipper's presenting documents stipulated by the treaties of the Russian Federation, Russian regulations and laws of the country to, from or through which the y are expected to be carried.
6.15.2 Animals are accepted for transportation in solid tare (containers, transport cages, etc.) providing the required level of comfort, safety and compliance with sanitary requirements, as well as securing on board aircraft.
6.15.3 The shipper shall obtain a veterinary certificate, as well as export/import and transit authorizations.
6.15.4 The shipper is responsible for all required identifications and marks on all containers with animals. Each container shall have sufficient space for the required identifications and markings to be attached. Each piece of cargo containing animals shall be marked with Live Animals tag mentioning the scientific and common name of the animal.
6.15.5 Animals can be transported with attendants designated by the shipper or consignee. The attendant is responsible for keeping the animals safe and ensures safety of handling personnel during ground handling.
6.15.6 For transportation of animals the shipper must provide the required forage, potable water, equipment for feeding animals and giving them to drink during transportation, dunnage and securing materials, veterinary first aid kit.
6.15.7 For transportation of domestic and wild animals the shipper must provide special stalls, containers or transport cages.
6.15.8 The Company shall not be held liable for and losses, damages or expenses caused by death or injuries to animals as a result of natural reasons or when such injuries are due to the animal's behavior. The Company shall also not be held liable for injuries/death of animals caused by container defects, or the animal being incapable to withstand changes of its natural environment during transportation.
6.16 Release of cargo at destination point
6.16.1 The cargo shall be released to consignee only after full payment is made and all requirements related to border, customs, sanitary and quarantine, veterinary, phytosanitary quarantine control are complied with as stipulated the laws of the Russian Federation or the laws of other countries where cargo is carried to.
6.16.2 Transportation is considered completed after cargo is released to consignee as per conditions set forth in air waybill.
6.16.3 The Company or its ground handling agent must notify the consignee about arrival of cargo for them not later than within twelve hours after arrival of aircraft delivering the cargo at destination airport, and for cargo requiring special conditions of transportation, except oversize, heavy or bulky - not later than within three hours after aircraft arrival at destination airport, unless otherwise provided by air transportation agreement.
6.16.4 Notification is sent by mail or other acceptable means or as agreed. The Company is not responsible for non-delivery or late delivery of such notification.
6.16.5 Consignee must accept and collect the goods delivered for them. Cargo shall be released at destination airport to the consignee or his authorized representative as indicated in air waybill.
6.16.6 When releasing cargo the Company or its ground handling agent must verify the number of pieces and weight of delivered goods.
6.16.7 If damaged tare or package, or shipper's seals is discovered, which can affect cargo condition, the Company or its ground handling agent must in cooperation with the shipper weigh the damaged piece, open it and count the enclosures.
6.16.8 Cargo package shall be opened by the committee established by the Company or its ground handling agent. After opening the goods must be repacked and sealed by the Company or its ground handling agent.
6.16.9 A report is made regarding package opening, mentioning actual weight of damaged cargo or piece, number of pieces in the consignment, description of contents and condition of goods inside tare of the damaged pieces. The report shall be signed by the Company (Company representative).
6.16.10 The consignee is entitled to decline receiving damaged or spoilt goods, it is established that quality of goods is so degraded that it is impossible to use it. in whole or in part, for the initial purpose.
6.16.11 Consignee must pay all due payments and charges, including those not levied from the shipper when cargo was accepted for transportation, and receive the cargo from the Company.
6.17 Storage and sale of cargo
6.17.1 the Company or its ground handling agent must ensure proper storage of goods delivered at destination airport until it is released to consignee within the established storage time.
6.17.2 If consignee does not collect delivered cargo within three days after the date following the date of notification of cargo arrival for them, or within the time set by the Company or cargo air transportation agreement, or if the consignee denied collecting it, the Company or its ground handling agent must notify the shipper with this regard, keep the goods for storage at the expense and risk of the shipper.
6.17.3 If the consignee fails to collect delivered goods within ten days after the date of notice about cargo arrival for them, the Company or its ground handling agent shall send another notice that it is necessary to collect the goods to the consignee.
6.17.4 If ten days after cargo collection notice the goods are net claimed, or the consignee rejects it, the Company or its ground handling agent shall notify the shipper about non-collection of the goods. The said notice shall include warning about possible sale or disposal of goods if there are no instructions from the shipper within the time specified in the notice.
6.17.5 In case there are no instructions from shipper within thirty days after notice of non-collection of goods, or in case it is impossible to follow the instructions received, the goods is deemed unclaimed and can be sold or disposed of as per standard procedure.
6.17.6 Goods that arrived at destination airport without documents and/or without proper markings (hereinafter - undocumented cargo), shall be stored at destination airport until it is identified. The Company or its ground handling agent must take measures required for storage these goods throughout the whole period of search of documents and shipper and/or consignee, but not to exceed six days after arrival of aircraft with undocumented goods. Goods delivered at destination airport without documents, but which was successfully identified, shall be released to the consignee upon statement.
6.17.7 The following goods shall be sold or disposed of:
- goods deemed unclaimed, with expired storage time;
- goods are prone to spoilage;
- goods are damaged and further transportation thereof is deemed impossible or unreasonable.
6.17.8 Cargo mentioned in Par. 6.17.7 shall be sold and disposed of pursuant to the procedure established by the regulations existing in the state of destination airport.
6.17.9 The Company or its ground handling agent must, if possible, inform the shipper about their decision to sell the goods.
6.17.10 The Company or its ground handling agent can sell the goods without waiting for the shipper's decision, if delay in the sale of goods can lead to its spoilage or complete impossibility to use it for its purpose. The Company or its ground handling agent must advise the shipper and the consignee on the sale of such goods.
6.17.11 when selling cargo the Company is entitled to deduct all amounts due to it and other persons and entities from received amounts to reimburse expenses associated with non-delivery of cargo, and transfer the remaining amount to the shipper. Sale of goods does not relieve the shipper from reimbursing the Company and other persons and entities for expenses not covered with the amounts received from the sale of goods.
7. Administrative formalities
7.1 General requirements
7.1.1 Passengers arriving in the Russian Federation, departing from the Russian Federation and travelling through and landing in the Russian Federation, as well as baggage and cargo imported into the Russian Federation and exported from the Russian Federation are subject to passport, customs and other rules established in accordance with the laws of the Russian Federation.
7.1.2 A passenger, shipper (consignee) must comply with the laws, follow regulations of state competent authorities of the country to/from/through which passenger, baggage and cargo is carried by air in terms of provision of aviation security, customs, sanitary and quarantine, immigration, veterinary, phytosanitary, as well as currency exchange and other types of control.
7.1.3 When undergoing border, customs, sanitary and quarantine, veterinary, phytosanitary and other types of control, the passenger and shipper (consignee) must comply with the requirements of competent state regulatory authorities.
7.1.4 When undergoing customs control the passenger must comply with the requirements of state customs authorities, be present during screening of his/her checked and carry-on baggage performed by the personnel of these authorities.
7.1.5 Passenger, shipper (consignee) must present entry, exit, medical and other documents required by competent state authorities of the country from/to/through which the passenger, baggage and cargo are carried by air.
7.1.6 Regulation of the relationship between the state control authorities and a passenger, shipper (consignee), arising from international air transportation of passenger, baggage and cargo, is related solely to the competence of the passenger, shipper (consignee) and is not included in the competence of the Company.
7.1.7 The Company shall not be responsible for availability, authenticity and accuracy of completion of documents presented during air transportation of passenger, baggage and cargo, and issued by state competent authorities.
7.1.8 The Company is entitled to deny air transportation of passenger, baggage and cargo, if documents presented for this transportation by the passenger, shipper (consignee) are not full or completed incorrectly.
7.1.9 The Company shall not be held liability to the passenger, shipper (consignee) for the expenses arising due to non-compliance with the requirements of state regulatory authorities related to transportation of passengers, baggage and cargo by air.
7.1.10 The Company shall not be responsible for the passenger being late for the flight due to going through border, customs, sanitary and quarantine, veterinary, phytosanitary and other controls.
7.2 Payment of fines and other expenses
7.2.1 If state competent authorities require the Company to return the passenger, who was denied to enter the state of destination, transfer or transit to the airport of departure, then the passenger or the person paying for transportation of such passenger shall reimburse the Company for expenses arising from such transportation.
7.2.2 Passenger shall also reimburse the Company for other expenses (payment of fines, bailment, etc.), incurred by the Company as a result of denied entry of such passenger into the state of destination, transfer or transit.
7.2.3 The Company is entitled to use funds, which are at its disposal, provided by passengers for unfulfilled transportation, or another amount transferred to the Company to reimburse all expenses related to deportation of this passenger upon demand of state regulatory authorities.
7.2.4 The Company is entitled to demand compensation of damages and claim payment of appropriate rate and its actual incurred and substantiated expenses associated with accommodation and return of unaccepted passenger, any amounts paid to it by the passenger or the person paying for transportation of this passenger and available to the Company, including the amounts for unfulfilled flight leg.
7.3 Preflight screening
7.3.1 For the safety of passengers and aircraft crew members the aircraft, crew members, passengers, baggage, including items carried by passengers, as well as cargo and mail shall be subject to mandatory preflight screening.
7.3.2 Items personally carried by passengers are subject to screening in presence of the passengers.
7.3.3 Baggage can be screened both in presence and in absence of passengers.
7.3.4 Baggage screening in the absence of the passenger, associated with the need to open the baggage as per the common decision of the heads of aviation security service and transport internal affairs department shall be performed by the committee comprising members of the aviation security service and transport internal affairs department in presence of two witnesses, and representatives of other various state regulatory authorities, if needed.
7.3.5 It is strictly prohibited to carry passengers, who did not present themselves for boarding.
7.3.6 Personal screening of passengers is performed as required to discover weapons, ammunition, dangerous substances and articles prohibited for transportation.
7.3.7 Personal screening of passengers is mandatory in the following cases:
- information about possible seizure (hijacking) of aircraft prepared for a certain flight or following on a certain route is received;
- information that a passenger is carrying weapons, ammunition, explosives and other dangerous substances and materials prohibited for transportation is received;
- discovery of weapons, ammunition, explosive devices, explosive and dangerous substances and articles prohibited for transportation in the passenger's carry-on baggage;
- detection of signs, through personal observation or profiling, showing possible criminal intent of passengers, possibility that he/she is carrying weapons, ammunition, dangerous substances and articles prohibited for transportation.
7.3.8 If a passenger refuses to undergo preflight screening, the agreement of transportation of passenger by air is deemed terminated. The Company shall not be responsible to the passenger with regard to denied transportation, except to the extent of reimbursing the amount of unfulfilled transportation.
7.3.9 A passenger must adhere to the requirements of Federal Security Service, internal affairs departments, airport security services and the Company personnel, other agencies and services.
7.3.10 Dangerous substances and articles discovered during preflight screening of passengers of international flights, which can be used to attack the crew or passengers, but allowed to be transported according to international air transport rules and customs authorities, shall be packed by the passenger and carried as checked baggage.
7.3.11 Weapons, ammunition, explosive substances and other dangerous substances and articles prohibited to be carried through state borders of the Russian Federation discovered by aviation security service on passengers of international flights, as well as persons trying to carry the prohibited articles shall be handed over to law-enforcement and customs authorities.
8. Liability insurance
9. Refund of amounts paid for transportation
9.1 If transportation is not performed through the Company's fault or if the Company refuses to carry passenger, baggage and cargo, then the Company is entitled to refund the amount for unused (partially used) transportation document as prescribed and established by the Company's rules of rate application. The carriage charge shall be refunded by the Company or its transportation sales agent, as well as at points stipulated by the Company rules.
9.2 Amounts for unused (partially used) transportation documents shall be refunded only upon presentation of the ticket with unused flight coupons (or in case there are unused flight coupons in the Company's electronic tickets data base), as well as copies of air waybill to the Company or its transportation sales agent.
9.3 Amounts for unused (partially used) transportation documents shall be refunded to the person indicated in this document or to the person, who paid for this transportation, upon presentation of the documentary proof of such payment, and the document identifying the person and his/her right to receive these amounts, or to the person presenting a notarized power of attorney on behalf of the person, for whom the transportation documents were issued.
9.4 The issued standard or special rate ticket shall be valid for refund for a year (unless otherwise provided for by the rate application rules of the Company):
- from the day of commencement of transportation (if transportation is commenced and unless otherwise provided for by the rate application rules),
- from the date of ticket issue (if transportation is not commenced).
9.5 In case transportation document is lost, the amounts are refunded upon the Company's decision. The amounts shall not be refunded based on the copy issued instead of the lost transportation document.
9.6 In case of a voluntary refusal of transportation the Company shall refund the amounts only for the transportation document issued by the Company itself or its ground handling agent.
9.7 Amounts for unused transportation document shall be refunded where the transportation was paid for, as well as at the points stipulated by the Company's rules.
9.8 The amounts shall not be refunded to a passenger for completely or partially unused charter transportation.
9.9 The amount refunded to a passenger for an involuntary refusal to fly shall be determined as per the following provisions:
9.10 if transportation was not performed on any flight leg, the whole amount paid for transportation shall be refunded;
9.11 if transportation was partially performed, the amount corresponding to the remaining unfulfilled portion of transportation shall be refunded;
9.12 in case of a forced landing at an airport, other than the point of destination or stopover mentioned in the transportation document, the price of unfulfilled portion of transportation shall be refunded. In case the Company does not have a rate established for this route, the amount to be refunded shall be determined by the Company upon the passenger's application.
9.13 A voluntary refund shall be made in accordance with the rate application conditions, less the stipulated penalties and charges.
9.14 Payments for lost tickets and issued replacement copies are not subject to refund.
9.15 The amount of refund for a partially used transportation document shall be calculated as the difference between the initially applied rate and the rate of actually performed transportation. All charges related to the fulfilled portion of transportation are not subject to refund.
9.16 Payment shall be refunded in the form of payment used to formalize the transportation.
9.17 If the ticket is issued for cash, the refund will be made: in cash or in the form of MCO.
9.18 If the ticket was issued by bank transfer, refund is made only in the form of MCO with further settlements via accounting department.
9.19 Payments for transportation documents made by credit cards shall be refunded to the credit card or in the form of MCO.
10. Responsibility of the Company, passengers, shipper
10.1 Rights of the Company
10.1.1 The Company is entitled to cancel or delay the flight mentioned in the ticket, air waybill, replace aircraft type, change the route of transportation, if it is required by the conditions of flight safety and/or aviation security, as well as upon demand of competent state authorities.
10.1.2 The Company may provide a passenger with a seat of the same class of service in the aircraft cabin, other than the one mentioned in the transportation document, if it is required to ensure flight safety.
10.1.3 The Company can unilaterally terminate the agreement of passenger and cargo transportation by air in the following cases:
- a passenger, cargo owner or shipper fails to comply with passport, customs, sanitary or other requirements established by the laws of the Russian Federation and related to air transportation; as well as failure to comply with the regulations of the states of departure, destination or transit if the passenger is traveling by international flights;
- a passenger, cargo owner or shipper refuses to comply with the requirements set by the Federal Aviation Rules;
- a passenger's state of health requires special air transportation conditions or poses a threat to the passenger or other occupants which is certified by medical documentation, or causes a mess and permanent discomfort to other persons;
- a passenger refuses to pay for transportation of his/her baggage, if it exceeds the established free baggage allowance;
- a passenger refuses to pay for transportation of a child travelling with him/her, except cases of free transportation or transportation as per reduced rate for international air transportations;
- a passenger violates the rules of conduct on board aircraft posing a threat to the aircraft flight safety, or to life and health of other people, as well as passenger's failure to comply with orders of the pilot-in-command, made as per Article 58 of the Air Code of the Russian Federation;
- a passenger refuses to undergo preflight screening;
- presence in the passenger’s carry-on and checked baggage of articles or substances prohibited for air transportation;
10.1.4 The following persons are authorized to refuse passenger in air carriage:
- Pilot-in-Command on board the Company’s aircraft;
- the Company’s representative at the stage of passenger service until boarding the aircraft.
10.1.5 In accordance with provisions of international conventions on civil aviation and article 58 of the Air Code of the Russian Federation, a pilot-in-command is entitled to:
- for the purposes of aircraft flight safety give instructions to any person on board aircraft and demand fulfillment thereof;
- take all required measures, including measures of compulsion, to individuals whose actions pose a direct threat to flight safety and who refuse to follow the PIC's instructions. Upon arrival to the nearest airport the PIC has a right to remove such persons from the aircraft, and in case of actions with elements of crime they shall be transferred to law enforcement authorities.
10.1.6 The aircraft PIC and the Company representatives are entitled to take measures necessary to prevent the violations stated in par. 18.2.1. of these Rules in order to assist the law enforcement authorities in bringing the law-breakers to responsibility.
10.1.7 Persons posing a threat to flight safety can be brought to administrative or criminal responsibility in accordance with international regulations, laws of the Russian Federation and the receiving country.
10.1.8 According to the policy on alcohol consumption by the Company employees aircraft crew members are entitled:
- to stop serving alcohol beverages to intoxicated passengers;
- to withdraw alcoholic beverages from passengers for the duration of flight (after the flight the alcoholic beverages shall be given back to the passengers), upon the PIC's order.
10.1.9 In case a passenger violates the rules of conduct on board aircraft, thus posing a threat to flight safety or to health and life of other people, and in case a passenger fails to follow the pilot-in-command's orders, made in accordance with Article 58 of the Air Code of the Russian Federation, the amount paid for air transportation shall not be reimbursed.
10.2 Rights of passengers and shipper
10.2.1 The rights of passenger and shipper are determined by the agreement of air transportation of passengers or cargo presented in transportation documents, as well as by these rules.
10.2.2 A passenger is entitled to decline transportation as established by the laws of the Russian Federation.
10.2.3 A passenger, who voluntarily refuses to fly not later than twenty four hours before departure, can receive the amount paid earlier for air transportation, unless otherwise provided for by the rules of rate application.
10.2.4 If a passenger refuses to fly later than twenty four hours before departure, the passenger is entitled for refund of previously paid amount for air transportation, less a charge which may not exceed twenty four percent of the amount paid for the air transportation.
10.2.5 If a passenger refuses to fly after aircraft departure, the transportation charge (portion thereof) shall be reimbursed as per procedure and in cases stipulated by the laws and rules of rate application of the Company.
10.2.6 A passenger's failure to fly is deemed involuntary in case:
- the flight, mentioned in the ticket, is cancelled or delayed;
- the Company changes the route of transportation;
- the flight is not operated as per schedule;
- a passenger failed to depart due to unavailable seats on the flight and date mentioned in the ticket;
- a passenger was not carried by air due to a delay caused by the passenger screening, if there were no substances and articles prohibited for transportation discovered during such screening;
- the Company fails to provide flight connection in case of joint transportation;
- a passenger suddenly falls ill or his/her family member travelling together with him/her by air falls ill or dies, which is certified by medical documents;
- a passenger is not provided with the service as per the class mentioned in the ticket;
- the Company or its transportation sales agent fails to correctly issue the ticket;
- a passenger was not carried due to reasons other than mentioned above through the Company's fault, aw sell as due to reasons beyond the Company's control, but considered reasonable by the Company.
10.2.7 In case of a passenger's involuntary refusal to fly, the Company must send the passenger, upon his/her consent, with its nearest flight to the point of destination mentioned in the passenger's transportation document, or reimburse the passenger for the price of transportation a portion thereof for the unused flight leg without charging a fee.
10.2.8 A passenger's refusal to fly in any cases other than mentioned in par. 15.2.6 hereof, is deemed voluntary.
10.2.9 A consignee is entitled to refuse to receive damaged or spoilt cargo, if it is established the quality of the cargo degraded so that it is impossible to completely and(or) partially use it for its initial purpose.
10.2.10 The shipper is entitled, as stipulated by the Federal Aviation Rules or air transportation rules established by carrier, to receive the cargo provided for transportation prior to its departure, and replace a consignee in the air waybill prior to releasing the cargo to the authorized person, dispose of the cargo in case it is not accepted by the consignee or it is impossible to release it to the consignee.
11. Liability of the Company, passenger and shipper
11.1 General requirements
11.1.1 The Company shall be liable to aircraft passengers and shippers (consignees) as established by the laws of the Russian Federation, international treaties of the Russian Federation, as well as agreement for air transportation of passenger, agreement for air transportation of cargo.
11.1.2 The Company, passengers, shippers and consignees shall be held liable for violation of customs, currency exchange, sanitary, quarantine and other regulations as per the laws of the state of arrival/departure.
11.2 The Company's liability
11.2.1 For the purpose of this chapter air transportation of a passenger includes a period from the moment a passenger undergoes preflight screening for aircraft boarding until the passenger leaves the airfield under supervision of the authorized Company personnel.
11.2.2 The Company's liability and the size of liability for the harm caused during domestic air transportation to life or health of aircraft passenger shall be determined in accordance with civil laws and the rules of Chapter 59 of the Russian Civil Code, unless the agreement for passenger transportation by air provides for a higher limit of liability for the Company, and for international transportation shall be determined by the treaties of the Russian Federation.
11.2.3 The Company is entitled to enter into agreements with passengers, shippers and consignees for increasing the limit of its liability as compared with limits established by the Air Code of the Russian Federation or treaties of the Russian Federation.
11.2.4 The Company shall be liable for loss deficiency or damage (spoilage) of baggage or cargo after acceptance thereof for air transportation and until release thereof to the consignee or according to the established rules to another person or entity, unless it proves that it has taken all measures required to prevent causing such damage or that it was impossible to take such measures.
11.2.5 The Company shall be liable for loss, deficiency or damage (spoilage) of baggage or cargo, unless it proves that it was not caused by deliberate actions (omissions) of the Company or that it did not happen during carriage by air.
11.2.6 The Company shall be liable for loss, deficiency or damage (spoilage) of baggage, goods and items personally carried by passengers; the amount of liability shall be as follows:
- in case of loss, deficiency or damage (spoilage) of baggage or cargo accepted for transportation with declared value - in the amount of declared value. The shipper or consignee shall be charged with additional fee for air transportation of baggage or cargo with declared value; the amount of such fee shall be established by the agreement of air transportation of baggage or agreement of air transportation of cargo;
- in case of loss, deficiency or damage (spoilage) of baggage or cargo accepted for air transportation with no declared value - in the amount of value thereof, but not to exceed six hundred rubles per kg of baggage or cargo;
- in case of loss, deficiency or damage (spoilage) of items personally carried by passengers - in the amount of their value, and if it cannot be identified - up to maximum amount of eleven thousand rubles.
11.2.7 The value of baggage, cargo accompanied by a passenger shall be determined based on the price indicated in the seller invoice or provided for in the contract, and in case of absence thereof - based on the average price for a similar item, existing at the place, where the goods were to be released, at the date of voluntary compliance with this requirement or at the date of adjudgement, if the requirement was not complied with voluntarily.
11.2.8 The Company shall be liable for loss, deficiency or damage (spoilage) of baggage, cargo and items personally carried by passengers during international air transportation in accordance with international treaties of the Russian Federation.
11.2.9 The Company shall pay a penalty for late delivery of a passenger, baggage or cargo to the point of destination in the amount of twenty five percent of the minimum monthly wage established by the federal laws per hour of delay, but not to exceed fifty percent of transportation charge, unless it proves that the delay took place due to force-majeure, rectification of aircraft failure posing a threat to life and health of aircraft passengers, or other circumstances beyond the Company's control.
11.2.10 Aircraft owner shall bear financial liability for damage caused to life or health of aircraft passengers, as well as for damage caused to third parties' property on board aircraft, in accordance with the Air Code of the Russian Federation, for this purpose the owner has a right for recourse (regress) against the person in fault in accordance with the Air Code of the Russian Federation.
11.2.11 The Company's liability shall not exceed the amount of actual damage.
11.2.12 The Company shall not be liable and shall not make reimbursements for the damages caused, directly or indirectly, due to its compliance with the laws, regulations, rules and orders of state authorities and these Rules, or due to the passenger's failure to comply therewith.
11.2.13 The Company shall not be liable and shall not make reimbursements for the damages caused through no fault of the Company, or caused by some reason beyond the Company's control (including: calamities, weather conditions, act of unlawful interference, orders of state authorities, etc.).
11.2.14 The Company shall not be held liable if the passenger's death or injury was caused by his/her state of health.
11.2.15 The Company shall not be liable to the passenger against any claims, made to it by a person or on behalf of a person, who deliberately caused damage, which resulted in death, wound, injury of a passenger or damage to his/her baggage during transportation.
11.2.16 The Company shall be held harmless, if it proves that the loss, deficiency or damage of baggage occurred due to circumstances, which could not have been prevented by the Company or if curing such circumstance did not depend on the Company, in particular, as a result of:
- fault of a person checking or receiving baggage;
- natural properties of carried items;
- defects of package, which could not have been observed during preflight inspection of baggage;
- special propertied of articles or substances contained in baggage, requiring special conditions and precautions during transportation and storage.
11.2.17 The Company shall not be liable:
- for weight deficiency of carried baggage in case it was delivered and released to passenger in intact package without signs of theft or damage, unless the passenger proves that baggage deficiency happened through the Company's fault;
- for delay in baggage delivery due to circumstances beyond the Company's control, in particular as resulted from unfavorable weather conditions, calamities, interferences of unauthorized persons into transportation process, etc.;
- for damage to fragile and undurable items, for money, jewelry, precious metals, silver-work, securities and business papers, medications, keys, passports, certificates and other items, which are not accepted as checked baggage, whether the Company knows about presence of these items in the baggage or not.
11.3 Shipper's liability
11.3.1 The Shipper shall be liable for damage caused to the Company or to a person, to whom the Company is responsible, in case information provided by shipper is inaccurate or incomplete.
11.3.2 The Shipper shall reimburse all expenses incurred by the Company as a result of the shipper's failure to comply with the requirements of state and administrative authorities.
11.4 Passenger's liability
11.4.1 A passenger shall be held liable for failure to comply with:
- rules of transportation established by the Company;
- rules of conduct during flight preparation and on board aircraft, including unauthorized filming video and photo shooting, and using means of radio communication;
- orders of the pilot-in-command;
- fire prevention rules, sanitary and hygienic and antiepidemic rules;
- dangerous goods regulations;
- flight safety regulations (attempt to open aircraft doors, hatches, refusal to fasten seat belts, smoking in 'no smoking' areas, etc.).
11.4.2 If the Company suffered damages through a passenger's fault, the passenger shall be held liable to the extent of caused damages.
11.4.3 In case of a forced aircraft landing due to a passenger's failure to comply with the established rules of conduct on board aircraft, the passenger shall be held liable and shall reimburse additional expenses incurred by the Company.
11.4.4 Passenger shall be held liable for public disturbance, disturbance of peace in air terminals and city agencies, airports, on airfields and in aircraft, and he/she shall also be held liable for illegal actions against other passengers and the Company personnel.
11.4.5 The extent of administrative and criminal liability shall be established in accordance with the laws of the Russian Federation or the laws of the receiving country.
12. Claim and complaint procedure
13. Rules of passengers conduct
13.1 General requirements
13.1.1 Every passenger on board the Company aircraft becomes a participant to compliance with aviation security requirements and must abide by established security regulations and requirements.
13.1.2 A passenger shall be liable for violation of established regulations, rules and requirements for provision of aviation security on Russian domestic flight routes in accordance with the existing laws of the Russian Federation.
13.1.3 A passenger shall be liable for violation of established regulations, rules and requirements for provision of aviation security on international flight routes in accordance with international air laws (international conventions on civil aviation) and the laws of the state of destination or intermediate landing regardless of the state of registration or operation of aircraft.
13.1.4 Smoking is prohibited on all flights of the Company during the whole flight.
13.1.5 Intoxicated passengers are denied boarding.
13.1.6 In order to ensure flight safety a passenger shall follow recommendations of support personnel on board, and comply with common rules of conduct without violating these Rules.
13.1.7 In case of failure to comply with requirements of the crew, a report is executed in the presence of violator. The report shall be executed in accordance with the rules and requirements of existing laws.
13.2 Classification of rules of conduct violations
13.2.1 Violation of the rules of passenger conduct during flight preparation and on board aircraft shall be understood as the violation of the rules of conduct set by the Company:
- attack (physical abuse), intimidation and threats to crew members or creating obstacles to the crew members in doing their job that limit the ability of the crew members to do their job;
- attack (physical abuse), intimidation and threats to other passengers;
- failure to follow the orders of aviation staff or crew members on compliance with aviation security rules and regulations;
- use of drugs or excessive amount of alcohol;
- rowdy behavior, verbal abuse, verbal assault, offensive address to people, destruction or damage of other people's property;
- smoking on board aircraft;
- smoking in those places where it is prohibited for flight safety reasons;
- unauthorized video and photo shoot, and use of radio communication means;
- abuse or violence (actions) of sexual nature (sexual harassment to grown-ups or minor passengers);
- being in the state of extreme alcoholic intoxication, inability to move without assistance;
- being in the sate of drug intoxication and failure to control one’s own behavior;
- being in the state defined as inappropriate behavior, or inability to control one’s own behavior;
- malevolent (deliberate) damage (destruction) or disablement of property or aircraft equipment;
13.3 Rules of passenger condact during flight preparation and on board aircraft
13.3.1 During flight preparation a passenger must:
- personally pack his/her carry-on and hold baggage or be always present when other people are packing it to avoid inclusion of foreign objects into it;
- refuse to take objects (packages) for transportation and transfer to other people from anyone without prior personal inspection of their contents;
- not leave the carried items and objects unattended until they are checked to the responsibility of the Company;
- not take in flight (if possible) and refrain from transporting electronic devices and means of communication.
13.3.2 At check-in the passenger must:
- hold an identification document;
- advise the check-in personnel of the personal weapons allowed for transportation and the electronic devices in his baggage;
- be ready to answer questions: who had packed the baggage, if the baggage had been left unattended, and be ready to enumerate the contents of the baggage;
- inform the aviation security personnel or any airport personnel about all flight safety concerns;
- undergo preflight screening;
- present carry-on and hold baggage, as well as personal items carried by passenger for screening.
13.3.3 While going through the customs and waiting for the boarding a passenger must:
- comply with the aviation security rules set by airport administration and assist aviation personnel and aircraft crew members in fulfilling these rules.
13.3.4 On board aircraft a passenger must:
- strictly follow the requirements and recommendations of the PIC and crew members;
- place carry-on baggage and personal items in compartments shown by the flight attendant;
- follow the common rules of conduct in public places;
- fasten seat belts when "fasten belts" sign is on, and at the flight-attendant’s direction leave them fastened;
- comply with transportation rules;
- comply with fire safety, sanitary and hygiene, antiepidemic rules;
- comply with dangerous goods regulations;
- comply with flight safety regulations.
13.3.5 On board an aircraft the Passenger must not:
- create the situations that threaten flight safety and life (health) of passengers and crew members (attempt to open aircraft door, hatch, refusal to fasten seatbelt, smoking, etc.);
- create situations that cause rowdy behavior, actions that insult honor and dignity of other people, and cause aggressive actions on the part of other people;
- raise the voice, treat other passengers and crew members aggressively and disrespectfully;
- needlessly disturb other passengers who are having rest (sleeping);
- use electronic devices and means of communication (computers, mobile phones, etc.) during taxi, take-off and landing;
- hamper crew members from performing their job;
- consume drugs and other substances, which can cause intoxication;
- consume alcoholic beverages carried on board by passengers, including those purchased in duty free shops or during flight;
- smoke on board aircraft during the whole flight, including electronic cigarettes;
- block aisles, emergency and service doors and ways to emergency exits;
- use emergency equipment without instructions from crew members;
- shoot video and photo in turbulence, during taxi, take-off and approach for landing, after "Fasten seatbelts" sign is on and until it is off, and take video and photos of other passengers and crew members without their consent;
- damage any equipment or property on board aircraft;
- take any equipment or property of the Company away from the aircraft;
- break fire safety, sanitary and hygiene, and antiepidemic rules;
- break Dangerous Goods Regulations.
13.3.6 In case the Company terminates air transportation agreement, because a passenger violates rules of conduct on board aircraft and poses a threat to flight safety or to life (health) of other people, as well as due to a failure to follow orders of the PIC by a passenger, the passenger shall not be reimbursed for the amount paid for transportation.