2 to 4 hours
4 to 6 hours
Provide hot meals and beverages.
More than 8 hours during the day and 6 hours at night
Provide hotel accommodation, meals and water. The airline covers transportation to and from the hotel.
Go to Transfer counter. An airline representative will tell you what to do next.
If you are unable to contact a representative, contact Utair support service.
If you are late for a flight due to a Utair delay, ask a representative of the other airline about ticket exchange.
- Make sure you have your itinerary receipt printout handy. It comes with an e-ticket and
looks as follows:
- Take your itinerary receipt to the airport information desk and have it stamped for a delay or cancellation of the flight. Do so right away as it cannot be stamped after the fact.
- Go to any active check-in desk and have yourself removed from flight check-in. The airport staff will bring out your baggage.
- Contact the ticket seller. Provide the stamped itinerary receipt and receive the refund.